I can't speak on any repairs but my wife and my experience was not good. Was told one thing and something different happened I went in previously and got estimates done, that process was great. Was shown in person what they recommended on my car and the corresponding prices. No pressure, just a laid back approach to reach back out when ready My wife called and talked with someone there and had mentioned we only have a certain amount we can spend, they recommended we go in and make an appointment. We live 30 minutes away, she got in and they said they cannot do anything unless all of it was to be repaired. I understand needing to repair certain things relating to each other at the same time, but that definitely needs to be clarified before a long drive and time is wasted
Muffler Man
Muffler Man at a glance
Google reviewers rate Muffler Man 4.7 out of 5 based on 335 reviews, frequently citing fast turnaround times, honest communication, and reasonable pricing for exhaust, brake, and oil change services. Positive feedback often highlights friendly staff and clear explanations of repair options without pressure. However, several low-star reviews describe instances of poor workmanship, such as damaged components or incomplete installations, along with complaints about unprofessional customer service responses when issues arose.
- Google rating: 4.7 out of 5 from 335 reviews (85% five-star).
- Reviews on this page: 335 Google reviews (241 with written comments, 5 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 29, 2026.
- Service: Tire Shop serving Grandville, Michigan.
Data from Google, last updated November 2, 2026.
Score profile vs other tire shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
Star ratings
335 Google reviews we collected
- 5 stars28485%
- 4 stars268%
- 3 stars62%
- 2 stars51%
- 1 star144%
Praise vs complaints
Phrases our text analysis found in 241 written reviews
- Praise43097%
- Complaints133%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2576%
- Reasonable721%
- Overpriced00%
- Not sure13%
Topic share
How often each topic comes up in the written reviews
- Price & value11626%
- Quality & results8419%
- Staff & attitude8219%
- Speed & response6916%
- Honesty & trust4711%
- Would recommend317%
- Communication143%
What customers talk about
We read 241 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Got me in when they said they would for a fair price and the quality of the work looked good to me.”
“Overcharging me for parts and quoting me for parts I didnt need.”
“Thank you, Leo and your team, for providing exceptional service, honest work, and a customer experience that exceeded every expectation.”
“This didn't fix the problem and so I'm stuck paying for an alternator that I didn't need.”
“From the moment I walked through the door, I was greeted with genuine kindness and professionalism.”
“The technician was incredibly rude and had a bad attitude when all I asked was how something looked to them.”
“Very reasonable and helped me out quick, will definitely be returning.”
“Finding honest, fair pricing like that is refreshing.”
“I would recommend this place for any exhaust needs.”
“He walked me through multiple options to repair my exhaust and let me decide what made the most sense.”
People customers mention
- Leo 15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Muffler Man for 7 kinds of job. Pick one to see what they paid and said.
Recent reviews
I can't speak on any repairs but my wife and my experience was not good. Was told one thing and something different happened I went in previously and got estimates done, that process was great. Was shown in person what they recommended on my car and the corresponding prices. No pressure, just a laid back approach…
Got me in when they said they would for a fair price and the quality of the work looked good to me. I would recommend this place for any exhaust needs.
Super nice people! Very reasonable and helped me out quick, will definitely be returning.
Great service, and all the positive reviews here are consistent with my experience. Leo wasn't out to upsell or price gouge me. He walked me through multiple options to repair my exhaust and let me decide what made the most sense. I grew up in an auto shop, and I can tell you that honest mechanics like this are hard to find these days. Highly recommend.
Honest and efficient. Quickly repaired my exhaust and had me up and running the next day. Great quality, price, and communication. Would definitely come back.
Fast, great service, knowledgeable and up front. Side bar, had my small children there, and the employees were so kind to all of us while we waited.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Exhaust | 44 | — |
| Oil change | 12 | — |
| Brakes | 10 | — |
| Steering & suspension repair | 9 | — |
| Body & Trim | 2 | — |
| Auto engine diagnostic | 2 | — |
| Electrical | 2 | — |
Compare with
Photos
Customer reviews
4.7 ★★★★★ 335 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Honest, quality service at a fair price. Highly recommend them!
Got me in when they said they would for a fair price and the quality of the work looked good to me. I would recommend this place for any exhaust needs.
- Price assessment: Reasonable price
- Services: Exhaust
Very good and do good work and very friendly
Super nice people! Very reasonable and helped me out quick, will definitely be returning.
I can’t recommend this shop enough! My appointment was at 4:00 p.m., and by 4:37 I was already back home. I went in expecting a much more expensive repair, but my flex pipe repair came to only $173.35—far less than I anticipated. Finding honest, fair pricing like that is refreshing. What really stood out, though, was the customer service. From the moment I walked through the door, I was greeted with genuine kindness and professionalism. The atmosphere was welcoming, everyone was pleasant, and you could immediately tell this is a business that truly values its customers. I had the pleasure of meeting the owner, Leo, and his integrity and professionalism were evident right away. He and his team made the entire experience smooth, efficient, and stress-free. Leo even complimented my 2014 Chevy Sonic, which made me smile! It’s rare to find a repair shop where you feel completely comfortable and confident that you’re being treated honestly. This was my first visit, but it certainly won’t be my last. If I ever need vehicle repairs again, this will be my first stop. Thank you, Leo and your team, for providing exceptional service, honest work, and a customer experience that exceeded every expectation. You’ve earned a loyal customer, and I’ll gladly recommend your shop to family and friends!
- Price assessment: Great price
- Services: Exhaust
Great service, and all the positive reviews here are consistent with my experience. Leo wasn't out to upsell or price gouge me. He walked me through multiple options to repair my exhaust and let me decide what made the most sense. I grew up in an auto shop, and I can tell you that honest mechanics like this are hard to find these days. Highly recommend.
- Price assessment: Great price
- Services: Exhaust
It was fast they took care of my problem on my exhaust
- Price assessment: Reasonable price
- Services: Exhaust
Honest and efficient. Quickly repaired my exhaust and had me up and running the next day. Great quality, price, and communication. Would definitely come back.
- Services: Exhaust
Though the person behind the desk was a very nice gentleman the tech that was about to work on my vehicle does not know common courtesy or customer service if it slapped them in his face. As soon as I mention something to the manager on site which was the gentleman behind the counter the instantly said we can just pull your car out then. instead of rectifying the situation they instantly turned me away and disregarded my concerns for the customer service. The technician was incredibly rude and had a bad attitude when all I asked was how something looked to them. Being concerned with my vehicle in my exhaust it was my right to ask and not be questioned with a bad attitude. I will not be using this location ever again and I hope many people will understand the insensitive rude comments from the technician. I also found out that this is not a corporate location is privately owned if you want a corporate location go down the road to the one next to 131 highway.
- Price assessment: Not sure
- Services: Exhaust
Business details
- Address: 3850 28th St SW, Grandville, MI 49418
- Phone: (616) 531-1860
- Service area: Grandville, MI