Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Google reviewers rate MultiCare Indigo Urgent Care highly, citing friendly staff, thorough examinations, and efficient same-day scheduling. Patients appreciate the clean environment and clear communication during visits. However, recurring criticisms involve long wait times for walk-ins and a lack of proactive updates regarding delays. Some individuals also expressed dissatisfaction with high upfront costs and perceived inconsistencies in front desk procedures.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
3,668 Google reviews we collected
Phrases our text analysis found in 2,428 written reviews
How often each topic comes up in the written reviews
We read 2,428 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Was very knowledgeable and ready to help, was able to pinpoint the issue quickly and efficiently.”
“The doctor's bedside manner was unprofessional, dismissive, and undermining.”
“Really friendly and kind people and quick, helpful service.”
“They are so so slow to get you in if you walk in even on a regular weekday (which you would think people would be at work).”
“…around… I was relieved and grateful to the entire staff for being so thorough, I couldn’t be happier… it looks like I’ll be looking a lot healthier i…”
“Tried 3 times to call and their phones were messed up.”
“I would highly recommend him to anyone seeking thoughtful, knowledgeable, and compassionate medical care.”
“So, I wouldn't recommend you to my family or friends.”
“Took time to review records and listened carefully.”
“Waited to for an hr, no communication that they are behind then when I asked the front desk lady if she can give me a estimated time.”
“He took the time to listen carefully to my concerns and made me feel comfortable and treated me with genuine kindness and respect.”
“I don’t have insurance at this time, but I felt it was affordable.”
“Over charged me $125!”
praise complaint · found by our text analysis, Google review wording unchanged.
Dr. Wendy Cronk was incredible. Was very knowledgeable and ready to help, was able to pinpoint the issue quickly and efficiently. Handled everything professionally and with great care. 10/10 urgent care experience.
Quick and easy. My visit to Indigo Urgent Care was wonderful. Special shoutout to John, Jay, and Erica for making us smile in the midst of an unfortunate situation.
Really friendly and kind people and quick, helpful service. The provider took her time to listen and do her due diligence
Process was Fast friendly and caring. Took time to review records and listened carefully. That’s why I always go there. And the fact that I can make a same day appointment on line. That’s a win win for me
I was a walk in client, and they saw me very quickly. Each person I interacted with was kind, professional, and got me in and out quickly so I could pick up antibiotics and go home to rest.
The only downside was when the tube for the nebulizer fell on the floor, she picked it up and put it back in the machine without cleaning it or getting a new tube. Other than that, everything was good. Everyone was friendly, sympathetic, and helpful. I didn’t feel rushed, even though I knew they were very busy and…
4.8 ★★★★★ 3,668 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Dr. Wendy Cronk was incredible. Was very knowledgeable and ready to help, was able to pinpoint the issue quickly and efficiently. Handled everything professionally and with great care. 10/10 urgent care experience.
Quick and easy. My visit to Indigo Urgent Care was wonderful. Special shoutout to John, Jay, and Erica for making us smile in the midst of an unfortunate situation.
Really friendly and kind people and quick, helpful service. The provider took her time to listen and do her due diligence
Process was Fast friendly and caring. Took time to review records and listened carefully. That’s why I always go there. And the fact that I can make a same day appointment on line. That’s a win win for me
Staff listened. Were kind and curious. I flet heard and seen.
I was a walk in client, and they saw me very quickly. Each person I interacted with was kind, professional, and got me in and out quickly so I could pick up antibiotics and go home to rest.
Fast and great service great and fast service.
Hi Derrick, thank you for the 5-star review! Take care!
Great job
Went here for what I thought was going to be an in and out instead I was there for a whole hour. Arrived around 3:19 my appointment was at 3:45. I tried to check in early but the lady at the front desk said I couldn’t check in early so she then proceeds to call a gentleman to the counter and says oh sir let me check you in early. I’m thinking to myself she just told me I couldn’t check in early. So I asked her again to check me in regardless of my appointment time and proceeds to argue with me saying I can’t when she clearly just checked a man in early, I said ok just check me in so I don’t have to come back up here and then she proceeds to say regardless of the time you check in you still have to wait until 3:45 which is what I was expecting to do anyway. She acted like she said a problem with me because when it came time to sign some papers she didn’t look my way or say ma’am or anything and I had no clue she was talking to me. I felt very racially discriminated against and will be reaching out to management regarding service that was given to me.
The people that work there are wonderful. Great environment and kind care!
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
