Customers frequently praise the staff at this Blackwell location for being helpful, friendly, and willing to assist with vehicle issues, including delivering parts and offering emergency support. The store is noted for having needed inventory or ordering items quickly, along with providing additional services like UPS drop-off. However, low-star reviews highlight concerns about unresponsive phone lines during early morning emergencies and disputes regarding incorrect part sales where refunds were denied.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Great group of guys who are willing to help customers & solve problems. Thanks fellas!
We love hearing this, Jeff Hornung. Thanks for taking the time to shop with us and write a review.
Great customer service
We love hearing from our fans, Carol 🔥 Thank you!
We walked in right before closing on a Saturday and were greeted well and given great service. Great place and great staff
Sells parts that they say are correct and when they are wrong and still argue it is correct will not refund
Larry and the gang are awesome. Always willing to help you with any and all of your questions
Truck broke down going through on 4/5/24 and these guys were awesome not only did they have my needed parts and tools the also let me pull it to side of building and cool it off to fix it highly recommend there customer service was the best I have ever experienced from any napa store
The guys working here are super helpful and willing to offer you a cup of coffee.
Larry Leatherman and the boys are always ready and willing to accomidate! Napa in Blackwell is and always has been a mechanics need to partshouse for me! If they don't have it I will have it that afternoon or in the morning! Thanks Glen Papa's for keeping us mechanics happy! Appreciate cha!
Guy inside was pretty chill. Cool place. Temp was prolly 50 degrees.
Service was awesome thank you, to the two gentlemen that helped my daughter and I.