Angel Mercier2 reviewsTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteve is very patient and efficient.
Naples Computer Techs
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%96+66.5Reliability 31%92+28.3Experts Score= 95Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 47 ipad screen repair servicesPosition by Experts Score among all companies we track in this category. · better than 85%
5.0 ★★★★★ 226 Google reviews · 24 photos
99%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Oct 2026latest review
Naples Computer Techs at a glance
Customers frequently cite prompt service, reasonable pricing, and clear communication when resolving issues with laptops, desktops, and networking equipment. Reviewers highlight successful repairs for hardware components, software problems, and data recovery, often noting the technician's patience and ability to explain technical solutions. However, a minority of low-star reviews describe unprofessional behavior and incorrect assessments regarding data recoverability, suggesting inconsistent experiences for some clients.
- Google rating: 5.0 out of 5 from 226 reviews (99% five-star).
- Reviews on this page: 226 Google reviews (224 with written comments, 1 with photos).
- Owner responses: the business replied to 1% of reviews.
- Most recent review: October 26, 2026.
- Service: iPad Screen Repair Service serving Bonita Springs, Florida.
Data from Google, last updated October 27, 2026.
Score profile vs other ipad screen repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Naples Computer Techs: 96/100 on this factor. Category median: 91.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Naples Computer Techs: 92/100 on this factor. Category median: 89.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Naples Computer Techs: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
Bar = this company · dark tick = category median.
Star ratings
226 Google reviews we collected
- 5 stars22499%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star21%
Praise vs complaints
Phrases our text analysis found in 224 written reviews
- Praise36398%
- Complaints62%
Topic share
How often each topic comes up in the written reviews
- Quality & results10328%
- Would recommend9125%
- Staff & attitude5214%
- Speed & response4713%
- Price & value3911%
- Honesty & trust257%
- Communication123%
What customers talk about
We read 224 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very honest, very thorough, and super reasonably price.”
“Would definitely recommend, Steve was quick to figure out the problem with my computer and explained everything in a way that actually made sense.”
“great tech, great teacher, I cannot recommend him more.”
“He was super knowledgeable and genuinely helped me top to bottom with finding the perfect computer for my high volume workload and work environment.”
“Steve quickly helped me find my replacement battery for my laptop.”
“He did a super job for a reasonable price and this computer has never worked as fast even when new thanks again, Steve.”
“It was clear that he genuinely wanted to find the right solution rather than just provide a quick answer.”
“He promptly removed a virus from my computer and took the time to explain it all to me.”
People customers mention
- Steve 37 reviews
- Dell 5 reviews
- Microsoft 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Walt11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Steve's the best. Prompt, professional, and just a goid guy. You can't go wrong.
Margie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Steve was a pleasure to work with. All my computer problems were solved. I have my sanity back !
Laverne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Steve did a fantastic job. Very happy with the service. Recommend. Very professional and trustworthy.
JeronLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Steve installed a new hard drive in my old iMac computer. It was a difficult job. He had to cut the screen apart that was glued on, replace a hard drive and then glue the thing back together. He did a super job for a reasonable price and this computer has never worked as fast even when new thanks again, Steve.
Judy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Steven fixed my computer. And he was so helpful. He charged me very little. I recommend him highly.
Kare4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Stephen was amazing! He was fast and professional, with a fair price. Thanks for being here!
Photos
Customer reviews
5.0 ★★★★★ 226 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Matthew Salesky1 reviewTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteve got my Wi-Fi going. Fixed all laptop problems, Did a great job!!
Tropic Col3 reviewsTotal number of Google reviews Tropic has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteve worked on my Mac all in one computer. Did a great job 👍
Walt Siegel11 reviewsTotal number of Google reviews Walt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteve's the best. Prompt, professional, and just a goid guy. You can't go wrong.
Sandy Clink2 reviewsTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteve did a good job. Fixed all my problems. Satisfied.
Paula Roy1 reviewTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlerepair was easy and helpful
Daniel Tavares1 reviewTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteve quickly helped me find my replacement battery for my laptop.
Margie De5 reviewsTotal number of Google reviews Margie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteve was a pleasure to work with. All my computer problems were solved. I have my sanity back !
Stephen P. Colletti9 reviewsTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent work and honest.
Laverne Amidei1 reviewTotal number of Google reviews Laverne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteve did a fantastic job. Very happy with the service. Recommend. Very professional and trustworthy.
Business details
- Address: 5691 Lago Villaggio Way, Naples, FL 34104
- Phone: (239) 207-1370
- Website: naplescomputertechs.com
- Service area: Bonita Springs, FL