Gift shop · Hendersonville, NC · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%79+50.2Reliability 28%67+18.9Replies to reviews 8%33+2.7Experts Score= 72Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 17 garden centersiPosition by Experts Score among all companies we track in this category. · better than 38%
4.8★★★★★77 Google reviews · 23 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the store's unique handmade inventory, including gemstone soaps, stained glass, and North Carolina pottery, alongside high-quality floral arrangements. Reviewers highlight the owner's helpfulness, knowledge, and friendly service, noting that items are often locally made or American crafted. One low-star review criticized staff behavior as rude and intrusive, alleging that employees monitored customers and asked for personal information.
Google rating: 4.8 out of 5 from 77 reviews (95% five-star).
Reviews on this page: 77 Google reviews (71 with written comments, 10 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 13, 2026.
Service: Garden Center serving Hendersonville, North Carolina.
Data from Google, last updated October 28, 2026.
Score profile vs other garden centers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Narnia StudiosGarden Centers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Narnia Studios: 79/100 on this factor. Category median: 77.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Narnia Studios: 67/100 on this factor. Category median: 74.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 58.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 88.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Narnia Studios: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Narnia Studios: 33/100 on this factor. Category median: 40.D
33
Bar = this company · dark tick = category median.
Star ratings
77 Google reviews we collected
4.8of 5
5 stars7395%
4 stars00%
3 stars00%
2 stars00%
1 star45%
Praise vs complaints
Phrases our text analysis found in 71 written reviews
91%praise
Praise4391%
Complaints49%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2451%
Quality & results715%
Would recommend613%
Speed & response49%
Price & value36%
Honesty & trust24%
Communication12%
What customers talk about
We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was knowledgeable about her products and she genuinely cares about what she’s selling you.”
“It was delivered same day, and the floral arrangement exceeded my expectations ( my friend LOVED).”
“One of my favorite places in Hendersonville for many years — I highly recommend you stop in.”
“They deliver in a timely manner & are always friendly to deal with.”
“The price of everything was very reasonable.”
“It’s nice knowing that I have a reliable place any time I want to send beautiful bouquets.”
People customers mention
Barbara16 reviews
Rocks5 reviews
Hughes4 reviews
Street3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SSarah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
It was such a beautiful store. Everything inside was so interesting. The lady working was also one of the best sales people I have ever experienced. She was knowledgeable about her products and she genuinely cares about what she’s selling you. I bought a pair of earrings and soaps and I’m extremely pleased with my…
KKasiLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We absolutely love this place! We’ve been in town twice for our girls week and made sure to stop in both times. Highly recommend the body butters and gem soaps!
ZZoie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Loved this place and the owner! Has really cool unique finds, beautiful stained glass, Tiffany lamps, and REALLY cool gemstone soap
SSashaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
All I can say is WOW, Barbara’s store is unmatched! Please go visit her. You simply won’t regret it. I can’t wait to shop there again! :)
MMarisa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Not only was this place amazing and the best store I've ever been in, the owner was magical herself and I felt completely safe and at home in this store. I will be back!
KKrisLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Beautiful store, whimsical and enchanting. The soap rocks are amazing, highly recommend.
It was such a beautiful store. Everything inside was so interesting. The lady working was also one of the best sales people I have ever experienced. She was knowledgeable about her products and she genuinely cares about what she’s selling you. I bought a pair of earrings and soaps and I’m extremely pleased with my purchases. I would definitely come again if I find myself back in Hendersonville.
Response from the owner · 2 weeks ago
What a wonderfully delightful customer you are! Thank you for your kind words and patronage. Best, Barbara
K
Kasi BeagleLocal Guide · 11 reviewsiTotal number of Google reviews Kasi has written across all businesses on Google Maps, not just this one.
We absolutely love this place! We’ve been in town twice for our girls week and made sure to stop in both times. Highly recommend the body butters and gem soaps!
Response from the owner · 2 weeks ago
Love you back! Thank you for remembering Narnia Studios! And thank you for your kind words! Barbara
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Zoie Lawter9 reviewsiTotal number of Google reviews Zoie has written across all businesses on Google Maps, not just this one.
All I can say is WOW, Barbara’s store is unmatched! Please go visit her. You simply won’t regret it. I can’t wait to shop there again! :)
Response from the owner · 2 months ago
Dear Sweet Sasha! (there's the "s"we talked about!) Thank you so much for your kind praise. Balm for my soul. Enjoy your beautiful stained glass and harmonious windchimes. Barbara
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Marisa O'Kleasky1 reviewiTotal number of Google reviews Marisa has written across all businesses on Google Maps, not just this one.
Not only was this place amazing and the best store I've ever been in, the owner was magical herself and I felt completely safe and at home in this store. I will be back!
Response from the owner · 4 months ago
I am so happy you came in and we shared uplifting conversation and joy. I felt like I had always known you. God bless you and thank you for your kind and generous words. ❤️
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Olivia Thompson5 reviewsiTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Ordered a bouquet for a friend. It was delivered same day, and the floral arrangement exceeded my expectations ( my friend LOVED). Also loved the hand written note, it was a thoughtful touch! 100% recommendation.
Response from the owner · 7 months ago
Oh, my golly. Thank you for your kind and generous review. It was my privilege to make her flowers. Barbara
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Chris NycumLocal Guide · 1,368 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Narnia Studios is my new favorite shop in Hendersonville!!
I loved it so much I visited three days in a row and bought something each time because the owner is super helpful and informative, and the shop contains unique handmade North Carolina pottery!
So many other shops carry pottery that looks like NC-made but either is and is overpriced or is made elsewhere.
I really appreciate the authenticity of this shop and particularly love the ultra creative Soap Rocks display!!
Don’t miss this awesome treasure trove!!
Response from the owner · Edited 2 weeks ago
Oh my, thank you very much for your kind words. Every day is a joy because of people like YOU. Fondly, Barbara
