Very unhappy with this company. Had a major leak in irrigation that they couldn’t figure out…losing 100 gallons of water per hour. After canceling their service, found out that several heads were underground and that a lot of areas weren’t working at all. The new irrigation company was able to figure out there was a leak in back flow due to irrigation during their first visit to my house.
Response from the owner · a month ago
Hi Amy,
We’re very sorry to hear that you were unhappy with your experience. We understand how frustrating and concerning an unexplained water leak can be, especially when you’re seeing such significant water loss.
We did want to provide a little additional context from our service history. During our visits, our technicians documented that several zones were not functioning properly, identified a lateral line break, and noted water continuing to flow through the backflow. When we returned in June, we performed a water-meter leak test and confirmed the same 100-gallon-per-hour water loss referenced in your review.
Because the source of the continuous water loss was not visible during our inspection, we recommended having a professional leak-detection company help pinpoint its location. After American Leak Detection identified the area of concern, we returned and repaired a mainline leak and replaced a valve in the back-left portion of the property. Our technician documented that the water running through the backflow stopped following those repairs.
We also recognize that this was an older, existing irrigation system with several issues that developed before and during the time we serviced the property. Our technicians worked on a number of those concerns over the years, including broken heads, wiring issues, nonfunctioning zones, lateral-line breaks, valves, and the controller.
Most importantly, our Field Manager, Tony, reached out to you personally and offered to help in any way that we could. We genuinely wanted the opportunity to continue working with you toward a resolution.
We’re sorry that, despite those efforts, you were left disappointed with your experience. We truly appreciate the opportunity we had to work with you and wish you the very best moving forward.