Natural Alternatives Salon & Spa Western Plaza at a glance
Customers praise the salon for skilled haircuts, facials, and massages, noting that staff listen to specific requests and provide a relaxing atmosphere. Recurring themes include friendly service, professional communication, and the use of Aveda products. However, several low-star reviews criticize pricing practices, such as unexpected fees and high costs, while others report instances where stylists failed to follow explicit instructions regarding hair or brow treatments.
Google rating: 4.9 out of 5 from 321 reviews (94% five-star).
Reviews on this page: 321 Google reviews (187 with written comments, 8 with photos).
Owner responses: the business replied to 32% of reviews.
Most recent review: October 25, 2026.
Service: Beauty Salon serving Knoxville, Tennessee.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
321 reviews on Google
5★301
4★10
3★1
2★3
1★6
Reviews from Google, shown as published (original wording, unedited).
BH
Bob Hammett
★★★★★
Chelsea gave me a very nice cut.
Will definitely return!
Price: $20–40
Services: Haircut
Atmosphere: Relaxing
Maintenance: Pristine
Response from the owner · 3 hours ago
Thank you for sharing, Bob! We're so glad to hear you are happy with Chelsea's work and look forward to seeing you again soon.
Brooklyn gave me a fantastic facial and incorporated ,a head, neck, and arm massage and it so relaxing. She did a hydrating facial on my skin and I will be booking with her again.
Price: $120–140
Services: Skin treatments
Response from the owner · 2 months ago
We're so glad you enjoyed your facial with Brooklyn and all of those "little extras" that came with it. We look forward to seeing you again soon!
My stylist Ruthie listens to my suggestions and she makes it happen. I appreciate her guidance and professional creativity. The environment in the salon is relaxing and calm. I enjoy every visit!
Services: Bang trim, Haircut, Hair glossing, Hairstyling, Blowdry, Hair highlighting
Response from the owner · 2 months ago
Thank you, Judith! We LOVE hearing that you always enjoy your time in our space and are consistently happy with Ruthie's work. We look forward to your next visit!
A fabulous experience and relaxing massage. The tight spot was focused on and gave me great relief! I feel relaxed and at home in the spa. The experience is always personalized.
Price: $100–120
Services: Skin treatments, Blowouts, Blowdry
Response from the owner · a year ago
Thanks for sharing, Liz! We hope to see you again soon!
I’ve been seeing Chelsea at Natural Alternatives for about a year, and I’m so grateful I found her. She truly listens to what I want while also giving thoughtful, knowledgeable guidance based on my hair type.My hair is very fine, but I have a lot of it, and many trendy cuts simply do not work well for me. Chelsea understands how to cut and shape it in a way that feels flattering, natural, and easy to manage. She is also incredibly skilled with color. I’m very particular about keeping my hair looking natural, especially as gray comes through around my face, and she creates beautiful dimension with highlights and lowlights that blend everything seamlessly.Chelsea is talented, educated, attentive, and genuinely cares about getting it right. I always leave feeling confident and happy with my hair. She also gives amazing scalp massages. I would highly recommend her to anyone looking for a hairstylist who truly listens and knows how to bring out the best in their hair.
We're so glad to hear that you've found your stylist in Chelsea! She will be thrilled to hear your kind review. We look forward to seeing you again soon!
I absolutely love my services I get from Jewel. Eyebrows, lash lift and tint and facials. She is so professional, so good at recommending the best services for my skin. I even came in after a really stressful week and she worked out all the knots in my neck and shoulders.
Response from the owner · 4 months ago
We are so happy to hear that you feel so well cared for in your time with Jewel. Her name really is the perfect description for her! We look forward to seeing you again soon!
The friendly staff is a standout! I was well-treated from start to finish. Of course, the services (I had an eyebrow wax and tint) also were well done. But one can get good spa services in many places. So, feeling good about the overall experience can be important.
Price: $40–60
Services: Service not listed
Response from the owner · a year ago
Thank you for sharing, Joan! We pride ourselves on an extraordinary door to door experience. We look forward to seeing you again next month!