House cleaning service · Round Rock, TX · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Customers praise the company for thorough deep cleaning, punctuality, and friendly communication. Reviewers note that staff pay attention to specific areas like baseboards and windows while using eco-friendly products. The owner actively responds to feedback. Minor criticisms include missed spots in bathrooms and a communication gap regarding promised service details, though these are often resolved with apologies or credits.
Google rating: 5.0 out of 5 from 209 reviews (99% five-star).
Reviews on this page: 209 Google reviews (196 with written comments, 7 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: November 6, 2026.
Service: Move-In/Move-Out Cleaning Service serving Round Rock, Texas.
Data from Google, last updated November 8, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Natural Cleaning Experts LLCMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Natural Cleaning Experts LLC: 97/100 on this factor. Category median: 92.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Natural Cleaning Experts LLC: 96/100 on this factor. Category median: 90.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Natural Cleaning Experts LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Natural Cleaning Experts LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Natural Cleaning Experts LLC: 98/100 on this factor. Category median: 81.A
98
Bar = this company · dark tick = category median.
Star ratings
209 Google reviews we collected
5.0of 5
5 stars20699%
4 stars10%
3 stars10%
2 stars10%
1 star00%
Praise vs complaints
Phrases our text analysis found in 196 written reviews
99%praise
Praise29599%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2635%
Reasonable4661%
Overpriced00%
Not sure34%
$262+6% vs typical move-in/move-out cleaning services
Middle half of what 52 customers paid ($188–$385) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results10435%
Staff & attitude6321%
Would recommend6121%
Speed & response3612%
Communication134%
Honesty & trust114%
Price & value93%
What customers talk about
We read 196 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tamara K did a wonderful job cleaning and she is also a very lovely person.”
“Great service by Tamara - very detailed and a very kind and caring person as well which was wonderful.”
“We would highly recommend her for any household service.”
“She did an amazing job with the entire house and knew that we were showing it to realtors the next day and spend extra time to make it look new and flawless.”
“Tamara was phenomenal the work she did really made my house shine, the company was great with communication and customer service.”
“She is always reliable, so friendly, and trustworthy.”
“The proposal emailed was clear and detailed and their pricing was reasonable for the scope of work.”
People customers mention
Tamara11 reviews
Iryna7 reviews
Kate5 reviews
Alena3 reviews
Julia3 reviews
Anna3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Natural Cleaning Experts LLC for 7 kinds of job. Pick one to see what they paid and said.
SSwati5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Very well cleaned, Olga and Tamara worked the whole day tirelessly and cleaned every nook and corner…thank u so luch for your diligence and hard work!!
Paid $500+Reasonable price
AAllison7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Olga is the best. She cleans thoroughly throughout the house. She is kind and communicate well. I hope to have her clean my house again!
JJoelLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Tamara was incredibly thorough and worked tirelessly to make sure our house was left fresh and clean! Highly recommend!!!
Paid $200–250Reasonable priceStandard cleaning
BBrennen12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tamara was absolutely amazing!! She did an amazing job with the entire house and knew that we were showing it to realtors the next day and spend extra time to make it look new and flawless.
DDonna11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Marina does an excellent job for us, cleaning our home. We would highly recommend her for any household service. Very punctual, on time always. ❤️🙏🏼😊💪🏻
MMegan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Our team (Julia and Iryna) at natural cleaning experts did an amazing job! They took great care of our home and left it sparkling clean.
Very well cleaned, Olga and Tamara worked the whole day tirelessly and cleaned every nook and corner…thank u so luch for your diligence and hard work!!
Price assessment: Reasonable price
Price: $500+
Response from the owner · a year ago
Thank you for your wonderful feedback, Swati! We take pride in maintaining a high standard of cleanliness for our customers. Your appreciation motivates us to keep delivering top-notch cleaning services. Looking forward to serving you again soon!
Regards, Natural Cleaning Team.
M
Maya Frazier6 reviewsiTotal number of Google reviews Maya has written across all businesses on Google Maps, not just this one.
Juliet and Ina were awesome! Our place looked spotless and they worked around us nicely. Highly recommend!
Response from the owner · a week ago
Hi Maya,
Thank you for the great review! We're so glad Juliet and Ina left your place spotless and made the cleaning process easy and comfortable for you.
It's important to us that our team works around your routine without disrupting your day, so we're happy to hear they did just that. We'll make sure both of them hear your compliments!
We really appreciate your recommendation and hope to see you again soon!
S
Susan Clausparodi3 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Hi Susan,
Thank you for your lovely review! We're glad our team arrived on time, did a great job, and made the experience pleasant for you.
We're especially happy to hear they were kind to your pets! We know they're part of the family, and making sure everyone feels comfortable during a cleaning is important to us.
We appreciate your trust and would love to help keep your home sparkling clean again!
J
Jennifer Garcia2 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Just had our first deep clean, everything went well and the cleaners made sure we were happy with every room after the clean.
Services: General housekeeping, Deep clean
Response from the owner · a week ago
Hi Jennifer,
Thank you for choosing Natural Cleaning Experts for your first deep cleaning! We're delighted to hear everything went smoothly and that our team took the time to make sure you were happy with every room.
Your satisfaction is what matters most to us, and we're glad we could make your first experience a great one. We appreciate your trust and hope to take care of your home again soon!
K
Kelli CawleyLocal Guide · 14 reviewsiTotal number of Google reviews Kelli has written across all businesses on Google Maps, not just this one.
Tamara is great! Always thorough and professional!
Price assessment: Reasonable price
Price: $250–300
Services: Standard cleaning
Response from the owner · a week ago
Hi Kelli,
Thank you for your kind words! We're happy to hear that Tamara consistently delivers the thorough, professional cleaning you can count on.
We really appreciate your continued trust in our team, and we'll make sure Tamara knows how much you value her work. It's always a pleasure taking care of your home!
Make my reply sound more personal
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Nadia PryLocal Guide · 59 reviewsiTotal number of Google reviews Nadia has written across all businesses on Google Maps, not just this one.
We have tried several cleaning services in the Austin area and none came close in quality to the Natural Cleaning. They take the time and care with the job. I also love that their products are eco-friendly.
If you want some more particulars, all their cleaners are great and we are especially impressed with Nadiia S. Their phone customer service is also friendly and accommodating. Their prices are fair.
We look forward to a continued relationship.
Response from the owner · 2 weeks ago
Hi Nadia,
What a wonderful review! Thank you for taking the time to share such detailed feedback and for choosing Natural Cleaning Experts after trying other cleaning services in the Austin area.
It means a lot to hear that our attention to detail, eco-friendly products, fair pricing, and customer service have all made a difference for you. We're especially glad that Nadiia has impressed you with her work, and we'll make sure she hears your kind words!
Building lasting relationships with our clients is something we truly value, and we're grateful to have earned your trust. We look forward to many more cleanings together!
Use the correct reviewer name spelling
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Allison Zander7 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Olga is the best. She cleans thoroughly throughout the house. She is kind and communicate well. I hope to have her clean my house again!
Price assessment: Reasonable price
Price: $200–250
Services: Glass & mirror cleaning, Standard cleaning, General housekeeping
Response from the owner · 2 weeks ago
Hi Allison,
Thank you for your lovely review! We're so glad Olga made such a great impression with her thorough cleaning, kindness, and excellent communication.
It's wonderful to hear that you'd love to have her back! We'll gladly share your feedback with Olga, and we'll do our best to have her take care of your home again.
We truly appreciate your trust in Natural Cleaning Experts and look forward to your next cleaning!
Make my reply sound more natural
H
Heera RathanLocal Guide · 46 reviewsiTotal number of Google reviews Heera has written across all businesses on Google Maps, not just this one.
Tamara was THE BEST!!! I’m so blown, the house looks amazing and she is the nicest person ever. Highly recommend!!!
Response from the owner · 2 weeks ago
Hi Heera,
Wow, thank you for such an enthusiastic review! We're absolutely thrilled that Tamara exceeded your expectations and left your home looking amazing!
She's wonderful at what she does, and her kindness is just as special as her cleaning skills. We can't wait to share your lovely feedback with her!
Thank you for recommending Natural Cleaning Experts. We'd love to make your home sparkle again anytime!
Make the reply sound more natural
A
Anton ShinLocal Guide · 58 reviewsiTotal number of Google reviews Anton has written across all businesses on Google Maps, not just this one.
I've been using them all the time since they launched and I'm very happy with everything: quality, speed, customer service. Thank you!
Price assessment: Reasonable price
Services: Interior & exterior window cleaning
Response from the owner · 3 weeks ago
Hi Anton,
Thank you for being with Natural Cleaning Experts since the very beginning! Your continued trust and support mean so much to our team. We're especially happy to hear that we've consistently met your expectations when it comes to cleaning quality, efficiency, and customer service.
Loyal clients like you are a big part of what keeps us motivated to do our best every day. We truly appreciate you and look forward to many more years of keeping your home spotless!
C
Collene Schaub4 reviewsiTotal number of Google reviews Collene has written across all businesses on Google Maps, not just this one.
Tamara K did a wonderful job cleaning and she is also a very lovely person.
Price assessment: Reasonable price
Price: $250–300
Services: Standard cleaning
Response from the owner · 3 weeks ago
Hi Collene,
Thank you for your lovely review! We're delighted to hear that Tamara K did such a wonderful job cleaning your home. She's not only dedicated to her work but also brings genuine warmth and kindness to every visit.
We'll make sure she hears your sweet words! We appreciate you choosing Natural Cleaning Experts and look forward to helping you again soon!
