Natural Solutions & Calista Means Beauty LLC

• Price & value▼

• Stacey

Because I think I was overcharged for the service I received. When I booked my appointment regardless of what the description said it told me exactly what I was going to be charged and even debited a deposit for the entire service I booked I did not put any add-ons onto that service I booked they gave me a price. They told me what I was gonna be charged at the end of my service. I didn't agree to any add-ons while I was there nor was I asked if I had been specifically informed I would have never booked my service with Stacey for a replacement of a full set of nails. I would have gone to one of the other five nail salons in the immediate area who do not charge like that for me it was nothing short of highway robbery. I have never been charged and I have been getting my nails done for 15 years more than $80 for replacement set a full acrylic nails, and let me detail what that consists of removing my existing nails, putting on a new full set of acrylic nails and putting a basecoat and a topcoat that's it. Stacey charged me $120 for that service and I think it's highway robbery. As a result of that service alone, I will not be visiting your salon again three other salons in the immediate area would have charged me less than $80. What's even more worse is the fact that I pointed it out to her and she acted like she could even care. While, I wish you well in your business I don't think it's very good business practices and that's my opinion. I've attached the photo Of the online billing for reference but just note I was charged $120 at the end of the appointment total. FYI - I booked a new salon the prices are drastically different acrylic fill in is 40.00 and a removal with full set is 65.00 just to give people a heads up on proper pricing

• Price: $100–120
• Services: Service not listed
• Atmosphere: Relaxing
• Maintenance: Pristine

• Haircut
• Hairstyling
• Ashley

As always, Ashley knocked it outta the park! She is a pleasure to talk to and she makes my hair look amazing. I always leave feeling great and a smile on my face!

• Price: $20–40
• Services: Haircut, Hairstyling
• Atmosphere: Relaxing, Modern, Cozy
• Maintenance: Pristine

• Staff & attitude▲
• Would recommend▲

• Haircut
• Hairstyling

The environment was friendly. I could tell that my stylist enjoyed her work and enjoyed teaching her apprentice as well. It just seemed like a very clean and professional environment for both the customers and the workers. 10/10 experience and will likely book my next appointment here in the future.

• Price: $60–80
• Services: Haircut, Hairstyling
• Atmosphere: Relaxing, Other
• Maintenance: Well-kept

• Staff & attitude▲
• Price & value▲

Friendly staff, great care and affordable prices

• Atmosphere: Relaxing
• Maintenance: Well-kept

• Quality & results▲
• Speed & response▲

• Bridal hair
• Michele

Michele did an amazing job for a bridesmaid updo. Very thorough yet efficient, making the entire experience comfortable throughout!

• Price: $80–100
• Services: Bridal hair
• Atmosphere: Relaxing, Cozy
• Maintenance: Pristine

• Staff & attitude▲

• Haircut
• Hairstyling
• Hair coloring
• Taylor

Taylor is an excellent stylist. She is knowledgeable, professional and a great conversationalist. From cuts to color to brows, she knows her craft and does it all with a smile! 5* for Taylor, at Natural Solutions in Salem, OH.

• Price: $120–140
• Services: Haircut, Hairstyling, Hair coloring

• Honesty & trust▲
• Communication▲
• Price & value▼
• Speed & response▼

• Taylor

I had been growing out my natural grey for more than three years. Taylor, my regular stylist here, has done a phenomenal job and estimated I had only 6–8 inches of previously colored hair left before my grow-out was complete. The remaining bleached ends turned orange as toner faded. Because toner didn’t last, I decided to have permanent color applied to those orange sections. Taylor was on vacation, so on August 4 I was scheduled with another stylist who has more than 30 years of experience. There was no misunderstanding about what I wanted. The stylist’s own appointment notes state: “She wanted permanent color used on the orange sections only from grown out highlights.” During the application, I was away from the mirror. I told the stylist it felt like she was applying color much farther up than she should be. She assured me she was not going too far up. I trusted her. Unfortunately, my instinct was correct. Permanent dark color was applied far into years of my natural grey. Before this appointment, I had approximately 14 inches of natural grey and only 6–8 inches of previously colored hair remaining. Afterward, only about 3–4 inches of natural grey remained visible. My hair now looks like I only recently started growing it out. This cannot simply be undone. Calista, the salon owner, explained that removing the permanent color could leave warmth or orange tones in hair that had previously been my untouched natural grey. The salon refunded the color service. I appreciate the refund, but it is not compensation for what was lost. It returned the money I paid for a service that was not performed as agreed. I repeatedly tried to work directly with Calista on a reasonable solution. I am not trying to profit from this. I want my hair to look reasonably close to how it looked before this appointment while my grey grows back. I proposed grey-blended extensions with maintenance as a temporary solution. Calista acknowledged extensions were an option but said the salon could not fund the full cost. She explained this by quoting customer retail prices: $300–$700+ for hair, $100/hour for installation, and maintenance every 4–12 weeks. She then offered me a consultation to discuss options. I explained that those are retail prices, not the salon’s actual cost. If she was unwilling to provide extensions and maintenance, I asked what alternative she would offer. A consultation made no sense until I knew what the salon was actually offering to address the loss. I received no response. After nearly a week, I followed up again. I explained that the financial consequences of correcting an employee’s mistake should not be passed to the customer. The salon caused the problem, yet the proposed next step appeared to be for me to return and pay for services to correct or disguise it. I should not have to spend my own money trying to make my hair look the way it did before the salon’s mistake. I again asked what the salon was willing to do to fairly address what happened and said I preferred to resolve this directly with Calista. She has not responded. This was preventable. I explained what I wanted, and the stylist documented it correctly. I questioned her during application because I felt the color being taken too high and was reassured it wasn’t. Yet permanent color was applied to years of natural grey that was never supposed to be colored. Hair grows slowly. More than three years of natural growth cannot be recreated with a refund. I am not asking to be better off than I was before I walked into this salon. I have asked for a reasonable solution that allows my hair to look as close as possible to the way it looked before this service while my natural grey grows back. I gave the owner multiple opportunities to propose a solution privately. I still do not know what, if anything, she will do beyond the refund. I am devastated by what happened to my hair and equally disappointed by how it has been handled. Adjusted pricing? You never offered that BUT why should *I* have to cover any cost associated with your salon’s mistake?

• Price: $140–160

• Communication▲

• Blowdry
• Haircut
• Hairstyling
• Curly hair

Belle is absolutely fantastic at what she does. She cut my daughter's hair and curled it. She listened to exactly what she wanted and tried her absolute best to make her hair both healthy and what she was looking for. She spends her time listening and explains what she's doing, while she's doing it. She truly takes an interest in her clients and shows great care trying to do what it is they're looking for.

• Price: $40–60
• Services: Blowdry, Haircut, Hairstyling, Curly hair

• Staff & attitude▲
• Would recommend▲

• Taylor

My visit exceeded all good experiences I've had combined. Everyone was very friendly and helpful. Taylor was perfect! She knew exactly what I was looking for and I could not be happier. I would recommend Natural Solutions to anyone.

• Price: $20–40

• Speed & response▲
• Would recommend▼

I just paid over $50 for a quick half-effort hair cut- poorly done and numerous excuses so she could get out the door to a party - seem to be upset that I hadn’t scheduled in a way she wanted. I would not recommend