Josh8 reviewsTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleYall need to learn to drive.
Nature Perfect Landscape and Design
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%33+8Value 14%100+14.1Replies to reviews 7%50+3.5Craft & service penalty90−1Momentum penalty0−10Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 44 water feature installationPosition by Experts Score among all companies we track in this category. · better than 5%
4.8 ★★★★★ 225 Google reviews · 23 photos
91%five-star reviews
1.00★last 12 monthsAverage stars on reviews from the last 12 months only.
20%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
21%reviews answered by the owner
Jul 2026latest review
Nature Perfect Landscape and Design at a glance
Google reviewers rate Nature Perfect 4.8 out of 5 based on 225 reviews, with the owner responding to 21% of them. Customers frequently praise the staff's knowledge, creative design capabilities, and helpful service in the retail store, particularly for pond supplies and landscape projects. However, several low-star reviews highlight a recurring pattern of poor communication, including unanswered messages and delayed callbacks, alongside complaints about construction defects and high minimum project costs.
- Google rating: 4.8 out of 5 from 225 reviews (91% five-star).
- Reviews on this page: 225 Google reviews (194 with written comments, 16 with photos).
- Owner responses: the business replied to 21% of reviews.
- Most recent review: July 23, 2026.
- Service: Water Feature Installation serving Tumwater, Washington.
Data from Google, last updated November 6, 2026.
Score profile vs other water feature installation
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nature Perfect Landscape and Design: 76/100 on this factor. Category median: 84.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nature Perfect Landscape and Design: 33/100 on this factor. Category median: 84.D
33
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nature Perfect Landscape and Design: 90/100 on this factor. Category median: 98.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nature Perfect Landscape and Design: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nature Perfect Landscape and Design: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nature Perfect Landscape and Design: 50/100 on this factor. Category median: 50.C
50
Bar = this company · dark tick = category median.
Star ratings
225 Google reviews we collected
- 5 stars20491%
- 4 stars115%
- 3 stars21%
- 2 stars10%
- 1 star73%
Praise vs complaints
Phrases our text analysis found in 194 written reviews
- Praise20596%
- Complaints84%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6731%
- Quality & results5023%
- Speed & response3014%
- Would recommend2914%
- Price & value209%
- Honesty & trust94%
- Communication84%
What customers talk about
We read 194 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very helpful staff to help and answer any questions you have”
“Rude salesman, estimate turned his nose up.”
“Great features, a little pricey but they do a great job.”
“Landen Moore is extremely responsive and listenied carefully to my ideas and suggestions.”
“They are very prompt and we would highly recommend them!”
“Great products at reasonable prices and very friendly customer service folks!”
“Pricey but excellent quality design and workmanship.”
“They have done several jobs for us and they have been dependable and every job has been great!”
“Always on time, work is done professionally and with superior communication.”
People customers mention
- Koi 7 reviews
- John 6 reviews
- Jeff 4 reviews
- Olympia 3 reviews
- Tim 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Nature Perfect Landscape and Design for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
CatherineLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
We left two messages to set up an appointment for pond maintenance. It's been over two weeks since the first message, and no one has called us back.
MikeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Helped us out with large pond design. We also picked up some koi which are doing great. Honest pricing and very knowledgeable. I would highly recommend.
EdLocal Guide · 224 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great pond supply store. Very helpful staff to help and answer any questions you have
Heather135 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★
Called. Was told someone would call me back in a few days. I DID get a return call only to be told to wait a few more days. Never heard from them again.
Keely3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
Rude salesman, estimate turned his nose up. "WE HAVE A $5000.00 minimum. You need a handyman. Didn't even let me finish. Then I went to the store for different thing, RUDE again.
coppercurls1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Working with Nature Perfect was the best experience I have ever had working with a landscape designer. Landen Moore is extremely responsive and listenied carefully to my ideas and suggestions. But most of all he is a creative, hard-working, generous, and imaginative designer. I cannot imagine anyone ever being…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Pond maintenance | 9 | — |
| Yard designs | 5 | — |
| Outdoor water feature design | 5 | — |
| Stone masonry | 4 | — |
| Walkway landscaping | 3 | — |
| Garden design | 2 | — |
| Concrete masonry | 2 | — |
| Drainage solutions | 2 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 225 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Catherine PLocal Guide · 45 reviewsTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe left two messages to set up an appointment for pond maintenance. It's been over two weeks since the first message, and no one has called us back.
Response from the owner · 4 months ago
Catherine, Please accept our apologies. we switched phone services and there were more than a couple hiccups. If you email [email protected] and cc [email protected] we will get back to you asap. Thank you, Jeff Cook
Karl LorenzLocal Guide · 71 reviewsTotal number of Google reviews Karl has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google5 Stars! I don’t know how better to say it. From exceptional customer service, to great pricing, to knowledge of the product and familiarity with the local land, moisture, stone and rock requirements! I can’t remember the last time I spent an hour of a sales person’s time without them losing their smile and luster. Evan is awesome. After all that time, I told him I had to think on it before making a decision. He encouraged us to shop around and make the best decision for ourselves. Not only did we buy from them, but we told him we were looking for a few other things for some other small projects. He found supplies for them all and gave us a great rate and continued exceptional customer service through it all. I’ll probably never go to a hardware store for landscape materials ever again. Go here! See their team, share your ideas and let them help turn dreams and ideas into reality. Amazing people, quality products, I can’t give enough praise.
- Price assessment: Great price
- Services: Walkway landscaping
Mike BLocal Guide · 15 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHelped us out with large pond design. We also picked up some koi which are doing great. Honest pricing and very knowledgeable. I would highly recommend.
Craig BurnsLocal Guide · 65 reviewsTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing staff
Response from the owner · a year ago
Thank you so much!
Ed WillisLocal Guide · 224 reviewsTotal number of Google reviews Ed has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat pond supply store. Very helpful staff to help and answer any questions you have
Response from the owner · a year ago
Thank you, Ed. We appreciate you and enjoy your visits.
Heather Campbell135 reviewsTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCalled. Was told someone would call me back in a few days. I DID get a return call only to be told to wait a few more days. Never heard from them again.
Keely Morelli3 reviewsTotal number of Google reviews Keely has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRude salesman, estimate turned his nose up. "WE HAVE A $5000.00 minimum. You need a handyman. Didn't even let me finish. Then I went to the store for different thing, RUDE again.
coppercurls1 reviewTotal number of Google reviews coppercurls has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWorking with Nature Perfect was the best experience I have ever had working with a landscape designer. Landen Moore is extremely responsive and listenied carefully to my ideas and suggestions. But most of all he is a creative, hard-working, generous, and imaginative designer. I cannot imagine anyone ever being disappointed with a garden created by Nature Perfect.
Ross wilton1 reviewTotal number of Google reviews Ross has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNature Perfect was absolutely amazing to work with when they built the Fairie garden in Point Defiance. Kudos to Landon and Staff for creating a wonderful garden for all to see.
Business details
- Address: 2905 Black Lake Blvd SW, Olympia, WA 98512
- Phone: (360) 280-5116
- Website: natureperfectlandscaping.com
- Service area: Tumwater, WA