Google reviewers rate the practice 4.9 out of 5 based on 311 reviews, frequently praising friendly staff, punctual appointments, and effective relief for back, neck, and pain issues. Services include chiropractic adjustments and massage therapy, with patients often noting clear communication and a welcoming environment. However, several low-star reviews criticize a specific male physician for forceful adjustments without imaging, dismissing patient concerns, and causing significant injury, while others mention aggressive scheduling tactics and late appointments.
Google rating: 4.9 out of 5 from 311 reviews (96% five-star).
Reviews on this page: 311 Google reviews (254 with written comments, 1 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 22, 2026.
Service: Chiropractor serving Erie, Pennsylvania.
Data from Google, last updated November 12, 2026.
Star ratings
311 Google reviews we collected
4.9of 5
5 stars29896%
4 stars62%
3 stars10%
2 stars00%
1 star62%
Praise vs complaints
Phrases our text analysis found in 254 written reviews
97%praise
Praise29597%
Complaints83%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13244%
Would recommend6722%
Quality & results3612%
Speed & response3211%
Honesty & trust165%
Communication145%
Price & value62%
What customers talk about
We read 254 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I been go to the neck and back center for awhile I peacheated how nice the staff was.”
“I also see Kaitlyn for massages and would highly recommend her.”
“Tried them out a year ago would not recommend.”
“Stephanie is caring and thorough and treatments have helped a great deal.”
“This accident was disabling from disk and chronic sciatic nerve damaged.”
“They are always on time, even early most of the time, and really take the time to explain what they are doing, and why.”
“I was so grateful to find relief and it’s honestly the best part of my week.”
“Maybee provided excellent care, listened to our concerns, and adjusted our son in a safe & efficient way for his age.”
“I'm a cash-paying customer and they've always been very affordable, I encourage you to go in even if you don't have insurance!”
People customers mention
Bannister51 reviews
Coursen29 reviews
Dan14 reviews
Maybee9 reviews
Stephanie8 reviews
Banister8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Excellant care. Office staff is friendly and helpful. I have yet to wait more than a couple minutes even when arriving early.
Response from the owner · 3 weeks ago
Thank you Eric for choosing the Neck and Back Center of Erie for your chiropractic care. We appreciate your 5 star review and glad you don't have to wait long to be seen!
Jordyn Lynne2 reviewsiTotal number of Google reviews Jordyn has written across all businesses on Google Maps, not just this one.
Dr. Dan and Sara are fun and professional. The place is always clean and its a great environment. I always get the issue I have taken care of. Highly recommend.
Response from the owner · 3 months ago
Thank you Tim for choosing the Neck and Back Center of Erie for your chiropractic care and for your kind words about both Dr. Dan and Sara! We really appreciate it!
Jackie Larson1 reviewiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
When I moved to Erie I had to find a chiropractor so I searched the listings and read reviews. I chose Neck and Back Center due in part to the great reviews. Dr. Stephanie is caring and thorough and treatments have helped a great deal. Kaitlyn is the extra benefit at Neck and Back. She is a certified Massage Therapist and is the best! She is well worth a visit. Last but not least, the office staff is very friendly, greet you at arrival, and make you feel very comfortable. Overall, great experience!
Response from the owner · 9 months ago
Thank you Pat for your 5 star review of the Neck and Back Center of Erie. We appreciate you choosing us for both your chiropractic and massage needs!
Jill L1 reviewiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
The staff and chiropractors here are very friendly, professional, and welcoming. I highly recommend the massage therapy. The massage therapist is attentive, checks in on pressure, and provides relaxing sessions that help reduce muscle tension and manage pain following my car accident.
Response from the owner · 9 months ago
Thank you Jill for your 5 star review for the Neck and Back Center of Erie. We highly agree that our massage therapist is amazing and so therapeutic!
Jillian Marks1 reviewiTotal number of Google reviews Jillian has written across all businesses on Google Maps, not just this one.
Since falling and hitting my hip on the floor I was in excruciating pain. I could not sit or walk without it hurting. My friend recommended me to call Erie Neck and Back about my fall. This was my 1st experience at a Chiropractor and I couldn't be more happier with my results! Dr. Maybe has been amazing and I am pain free after 5 weeks of going here! I highly recommend Erie Neck and Back of Erie. They also have friendly and kind ladies who work at the front desk or take you back to your room.
Response from the owner · 10 months ago
Thank you Jillian for your 5 star review of the Neck and Back Center of Erie and choosing us for your chiropractic care. We greatly appreciate you!
stacy Cosme1 reviewiTotal number of Google reviews stacy has written across all businesses on Google Maps, not just this one.
Best chiropractic office in Erie! I've been a patient for years starting out with Dr. Coursen, who is kind, caring and really handles you with care. I've been seeing Dr. Maybee for the last few years now and he is equally as fantastic. He listens to my concerns, and always treats me with care and compassion. I leave feeling so much better than when I walked in. I also see Kaitlyn for massages and would highly recommend her. She is attentive, caring, very friendly and really provides the best massages. I leave relaxed and she really knows how to release all the tension you went it with. Kaitlyn and the Dr.'s are amazing! As far as the staff, they are top notch. You are greeted with a smile upon arrival, they engage in friendly conversations and always treats me like family as well as everyone that walks through their door. I have referred family members as well as friends to their office and after they have been seen they all tell me the same thing which is this practice is the best.
Response from the owner · a year ago
Thank you Brenda for your 5 star review of the Neck and Back Center of Erie! We appreciate that you choose us for your chiropractic care and also appreciate you taking the time to write such a kind review!
Tiffany Peace4 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
