Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Nelson Family Plumbing & Water Heaters logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%9+0.6Craft & service penalty49−5.1Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Nelson Family Plumbing & Water Heaters

Richmond, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.8★ from 151 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nelson Family Plumbing & Water Heaters is better than 85% of septic tank services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nelson Family Plumbing & Water Heaters is better than 92% of septic tank services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nelson Family Plumbing & Water Heaters is better than 49% of septic tank services.C
49
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nelson Family Plumbing & Water Heaters is better than 100% of septic tank services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nelson Family Plumbing & Water Heaters is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nelson Family Plumbing & Water Heaters is better than 9% of septic tank services.F
9

Reviews for your job

Customers hired Nelson Family Plumbing & Water Heaters for 5 kinds of job.

Nelson Family Plumbing & Water Heaters for plumbing leak detection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$495
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 45/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak detection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 33
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Plumbing leak detection”

B5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I accidentally scheduled the plumbing service for the wrong day, and they were very understanding and got me in the next day, which really helped. It felt like the right mix of supporting a small local plumbing business while still getting dependable service, solid workmanship, and a professional crew. We had our…

Great priceDrain cleaningPlumbing leak detection
Kylee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had a water line blockage that started on a Saturday afternoon in Hercules. I called a local plumber around 4:30pm, and Malik arrived quickly, just a couple of hours later. Because our sewer line was pretty long, a regular drain snake wasn’t enough, so they needed to use a hydrojet machine, which wasn’t available…

Great pricePlumbing leak detection
Andre2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had an excellent experience with our plumber in Hercules. We called late one Sunday night because our sewer drain was completely blocked. Less than an hour later, we got a call back saying they could come out the next day. Jeff was very clear about when he’d arrive and made sure to get to us before the day was…

Reasonable pricePlumbing leak detection
AustinLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Bay Plumbing & Rooter is the epitome of everything awful in a business. I have leak in my home, and my home warranty company — First America Home Warranty, shafted me by assigning Bay Plumbing & Rooter to my case. After the company was assigned to my case, I tried day after day to get in contact with them to…

Plumbing leak detection− Responsiveness− Punctuality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 54%Reasonable 46%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning31$205–$478
Water heater installation29$1.2k–$2.4k
Garbage disposal installation25$353–$730
Shower installation20$506–$1.4k
Plumbing leak detection4$54–$495

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