How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%9+0.6Craft & service penalty49−5.1Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORENelson Family Plumbing & Water Heaters
Richmond, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.8★ from 151 Google reviews
Report card
Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Nelson Family Plumbing & Water Heaters for 5 kinds of job.
Nelson Family Plumbing & Water Heaters for shower installation
Clear ✕All 20 Google reviews tagged “Shower installation”
from start to finish, company: Nelson Family Plumbing & Water Heaters was excellent. some of the big plumbing companies that advertise on tv told us my son's sewer line could not be relined and that it had to be fully dug up and replaced for around $20k. instead, they explained that the sewer pipe could be lined…
i had a few questions about putting in a drain pump under my bar sink because it was not draining right. jeff spent a few minutes on the phone with me, listened to the plumbing issue, and shared his experience with sink drain pumps and basic troubleshooting. He walked me through what to check, explained the likely…
This plumbing team did an excellent job from start to finish. Diego and Malik were great to work with. They installed a water softener system, a tankless water heater, and a reverse osmosis unit for the sink. During the job, they found a few issues with the existing plumbing setup, but they worked through each one…
When we first needed plumbing help many years ago, we found a great local team here in Hercules. Since then, they have always treated us like family, offered honest prices, arrived right on schedule, and, most importantly, provided excellent plumbing work. Over the years, they've handled foundation drain repairs,…
Nelson Family Plumbing & Water Heaters really impressed me with their honest and skilled service. Jeff and an apprentice showed up right on time, ready to get to work. Both were friendly and professional, even putting on plastic boot covers before coming inside, which I appreciated. They quickly figured out the…
A few months ago, my water heater stopped producing hot water, so I called Nelson Family Plumbing & Water Heaters for help. Norman came out quickly and replaced the heating element, and everything worked great. After some time, the heater acted up again, so I reached out to them for another repair. They actually…
I had an emergency when my main water line from the street to my house broke, and I called a local plumbing company for help. Gerald and the team responded right away and handled everything professionally. They worked efficiently, kept me updated on every step, and made sure the whole process was smooth and…
We scheduled an appointment with Nelson Family Plumbing & Water Heaters for help with our water heater, which had stopped working. Malik came out to take a look and spent time going over all our options. He even got on the phone with the manufacturer’s technical support to help figure out the issue. Malik was very…
after trying to fix a leaky pipe on our own to save some cash, we realized it was time to call in a professional plumber. this company really impressed us and did more than we expected. i'm the type who likes to handle things myself, but every suggestion they gave made sense and actually fixed the problem. they…
After just one flush, our toilet stopped working. We called a plumber in Hercules, and after they unclogged our sewer line, we discovered that our pipes were old terracotta and needed to be replaced. We got quotes from a few different plumbing companies—some were way too expensive, while others didn’t seem…
I grew up learning the importance of quality plumbing work and professionalism from my father. Recently, I woke up in Hercules to find that my water heater had stopped working. Since it was nearly two decades old, I figured it was time for a replacement. I called Nelson Family Plumbing & Water Heaters, and Norman…
We have relied on their plumbing services for our business for a long time. Gerald has always responded quickly, whether it's an urgent plumbing issue or routine maintenance. Over time, we've really appreciated Gerald's friendly attitude and professionalism. He always arrives with a positive attitude, works…
Malik was wonderful. He was friendly, professional, and really took the time to understand my plumbing concerns. Not only did he fix the main issue—a dripping faucet—but also discovered and repaired a leaking water line under the sink that my friend had noticed while trying to help. Malik took care of both problems…
I can’t say enough good things about this plumbing company in Hercules. A while back, Gerald helped us out with a major plumbing issue at our home. He fixed mistakes left by previous work, finished the job quickly, did top-notch work, and the price was fair. Recently, we had a problem where our hot water stopped…
Diego and his team are truly excellent plumbers! Diego has helped us both at our home and at our local church in Hercules. Every plumbing job was finished with great professionalism and at a fair price. Some of the work included re-piping our natural gas lines inside and outside the house, repairing a very old…
absolutely outstanding plumber! malik told me this was one of the trickiest laundry drain clogs he’d come across in a long time, but he handled it with a lot of skill and patience. now, my laundry drains like it did when it was brand new. i’m very happy with his work and would recommend him to anyone looking for…
jeff was outstanding. i needed urgent plumbing help because my shower handle broke just before my husband was coming home from the hospital. jeff quickly found a way to fix the shower so i could use it right away, and he even reached out to several suppliers in case i wanted to upgrade the fixture later. on top of…
The team did an excellent job re-draining my house and making sure all the plumbing was working smoothly. Gerald, Norman, and Jeff worked outside and under my house in the Hercules heat, always staying positive and never complaining. They kept the work area tidy and made sure to clean up after themselves when they…
This was our first time working with a plumbing company in Hercules for an external pipe leak inspection. The team was very professional, and their pricing was clear from the start. The service fee for members was reasonable. Malik, the plumber, arrived right on time and was very helpful and knowledgeable when…
If you’re new to Hercules or just searching for a trustworthy plumber, you’re looking in the right place. Nelson Family Plumbing & Water Heaters is a top-notch service. I would absolutely recommend them to my family, friends, or anyone needing plumbing help. They offer a membership that saves you 10 to 15% on any…
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 31 | $205–$478 |
| Water heater installation | 29 | $1.2k–$2.4k |
| Garbage disposal installation | 25 | $353–$730 |
| Shower installation | 20 | $506–$1.4k |
| Plumbing leak detection | 4 | $54–$495 |
