Google reviewers rate Nelson’s Hardscape & Tree Service 4.9 out of 5 based on 177 reviews, with the owner responding to 98 percent. Customers frequently cite professional crews, punctual arrival, reasonable pricing, and thorough cleanup after tree removal or trimming services. One low-star review criticized the company for delaying appointments three times and failing to negotiate changes in a timely manner.
Google rating: 4.9 out of 5 from 177 reviews (98% five-star).
Reviews on this page: 177 Google reviews (157 with written comments, 22 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 19, 2026.
Service: Stump Removal Service serving Waltham, Massachusetts.
Data from Google, last updated November 2, 2026.
Star ratings
177 Google reviews we collected
4.9of 5
5 stars17398%
4 stars11%
3 stars00%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 157 written reviews
99%praise
Praise35999%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8323%
Speed & response7922%
Staff & attitude6317%
Would recommend5616%
Price & value5515%
Communication134%
Honesty & trust123%
What customers talk about
We read 157 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Nelson did an excellent job with his team on a dead tree in a difficult location on a ledge.”
“Nelson and his crew showed up early and got to work immediately.”
“His team arrived the next morning and were very professional.”
“The price is very reasonable and I strongly recommend their service!”
“His price was very reasonable and more than appropriate for the work performed.”
“The clear communication, effectiveness and the quality of work is amazing!”
“Start to finish Nelson gave step by step details of what he was doing appreciated the honesty and great price.”
praise complaint · found by our text analysis, Google review wording unchanged.
Great, cooperative, timely team. Reasonably priced too. Highly recommend.
Price assessment: Reasonable price
Services: Tree trimming & pruning
Response from the owner · a week ago
Thank you so much, Paul! I really appreciate you taking the time to leave us such a great review. It was a pleasure working with you! We always do our best to provide quality tree service, fair pricing, and a smooth experience from start to finish. Thanks again for your trust and recommendation. We truly appreciate your business! — Nelson, Nelson’s Hardscape & Tree Service
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Anthony Chieffalo3 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Nelson did an excellent job with his team on a dead tree in a difficult location on a ledge. We look forward to having him do more tree work in the spring.
Price assessment: Great price
Services: Tree trimming & pruning, Tree removal
Response from the owner · a week ago
Thank you so much, Anthony! It was a pleasure working with you. That tree was definitely in a tricky spot, but I'm glad my crew and I were able to take care of it safely and get the job done right. I really appreciate your trust in us and your kind words. It means a lot to me and my team. Looking forward to seeing you again in the spring and helping with your next tree project!
Thanks again, Anthony!
— Nelson
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Connor Quinn4 reviewsiTotal number of Google reviews Connor has written across all businesses on Google Maps, not just this one.
Nelson and his team did a fantastic job. His team arrived the next morning and were very professional. They fell a 40ft dead tree right behind my house safely and completely away from the structure with ease. My house is safe from winter storms and the patio is much brighter after the tree pruning service. His price was very reasonable and more than appropriate for the work performed. Highly recommended Nelson and his crew.
Price assessment: Great price
Services: Tree trimming & pruning, Tree removal
Response from the owner · 2 weeks ago
Thank you so much, Connor, for trusting Nelson’s Hardscape & Tree Service! We truly appreciate your kind words. We’re glad we could safely remove the dead tree, improve your property, and give you peace of mind before winter. It was a pleasure working with you, and we appreciate your recommendation. If you ever need tree work or landscaping services in the future, we’ll be happy to help!
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Ying Cai2 reviewsiTotal number of Google reviews Ying has written across all businesses on Google Maps, not just this one.
Nelson’s team is very efficient and professional. They arrived on the same day of the quote, did an excellent job trimming a few tree branches and cleaned up afterwards. The price is very reasonable and I strongly recommend their service!
Price assessment: Great price
Services: Tree trimming & pruning
Response from the owner · 2 weeks ago
Thank you so much, Ying it means a lot to us
X
xt zhang2 reviewsiTotal number of Google reviews xt has written across all businesses on Google Maps, not just this one.
Thank you so much, XT! I really appreciate you taking the time to leave us a review. It was a pleasure helping you with your tree trimming and pruning, and I’m happy to hear you were pleased with our service. Thanks again for trusting me and my team with your property. We truly appreciate your support and hope to work with you again in the future
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Yawa Duse-Anthony8 reviewsiTotal number of Google reviews Yawa has written across all businesses on Google Maps, not just this one.
Nelson and his crew showed up early and got to work immediately. They transformed my shaded backyard by removing three multi trunked trees. The after is just stunning and I cannot wait to get some grass seed in. The dogs were running laps in the sun! Thank you for great service!
Price assessment: Great price
Services: Tree removal
Response from the owner · a month ago
Thank you so much, Yawa! We really appreciate your kind words and are glad you’re happy with the transformation. It was a pleasure working on your backyard, and we’re grateful you trusted Nelson’s Hardscape & Tree Service with the project. Thank you again for your business and for taking the time to leave us a review!”
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Paul Devine1 reviewiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Nelson’s crew did an excellent job removing a very large maple tree from our yard. It was amazing to watch them work!
Response from the owner · a month ago
Thank you so much, Paul! We truly appreciate your kind words and your trust in Nelson’s Hardscape and Tree Service. It was a pleasure working with you, and we’re glad you were happy with the work. Thank you for choosing us!
M
Marc Levitt1 reviewiTotal number of Google reviews Marc has written across all businesses on Google Maps, not just this one.
Nelson and his team trimmed many branches from mature trees. They were prompt and did the work safely and well.
My highest compliment: I would hire them again for tree work.
Response from the owner · a month ago
Thank you so much, Marc! We truly appreciate your kind words and your 5-star review. It was a pleasure working with you, and we’re glad you were happy with the quality and safety of our work. Thank you for trusting Nelson’s Hardscape & Tree Service!
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Russell Magliozzi8 reviewsiTotal number of Google reviews Russell has written across all businesses on Google Maps, not just this one.
