Analyzing 8,148,9728.1M ReviewsFor 23,04523K Experts
Customers frequently praise Neo Carpet and Upholstery Cleaning for punctual arrivals, clear communication, and effective stain removal on carpets and upholstery. The business maintains a 4.8-star rating from 432 reviews, with the owner responding to 86% of feedback. However, low-star reviews highlight recurring issues with rushed service, pricing discrepancies, and instances where technicians failed to show up or remove expected stains.
Data from Google, last updated November 3, 2026.
432 Google reviews we collected
Phrases our text analysis found in 380 written reviews
How often each topic comes up in the written reviews
We read 380 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were professional, courteous, and cleaned up after themselves.”
“Not being bitter and being unprofessional about it.”
“Update: Shout out to Mike and Dylan who did an awesome job cleaning my living room and stairway carpets.”
“The worst people to deal with for airduct cleaning.”
“Efficient, on time, professional, and cleaned my carpets thoroughly.”
“Waited 2 hours they never showed.”
“I would definitely recommend them and this company to all my family and friends.”
“I would not recommend this company.”
“The owner is fair, extremely friendly and his pricing beats every other company by far.”
“I had my suede sectional cleaned by Chris as a last ditch effort to save a very expensive piece of furniture.”
“Great communication, very transparent, and they really took the time to learn the materials of what I needed cleaned without rushing the sale.”
“I missed a call from them-called back 5 times and no communication.”
“The staff was kind, professional, honest and hard working.”
“This whole thing seems like a scam and I wish I had just booked elsewhere.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 432 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Kyle and Jeremy did a phenomenonal job cleaning my vents and dryer vent. They were professional, courteous, and cleaned up after themselves. I would definitely recommend them and this company to all my family and friends. Thank you NEO services!
Kyle and his team cleaned my ducts, upholstery, and tiles. They were professional and excellent and went above and beyond. I highly recommend Neo.
Great communication, very transparent, and they really took the time to learn the materials of what I needed cleaned without rushing the sale. They really do their best to make sure they know what they're up against before they come out instead of going in blindly and hoping for the best.
Thank you for sharing this distinction with others! We've spent decades honing our craft and training each technician to have the same skill set. We strive for the best experience with every customer, every time :) Cheers!
Update: Shout out to Mike and Dylan who did an awesome job cleaning my living room and stairway carpets. This is my second time using Neo and I am happy with the results and smell. I had Jeremy as a technician and he was great. Efficient, on time, professional, and cleaned my carpets thoroughly. I am happy with the experience.
Thanks so much, Ashley! Hope to work with you again!
Great detail from beginning to end ! From scheduling to communication to the final work they did to pricing all fantastic from top to bottom!! The technicians were great and what a job ! You won’t go wrong working with them !!! Thank you
Thank you SOOO much!! You were likewise the dream client to work with :) Our technicians take great pride in their work and we appreciate you recognizing that! Looking forward to more opportunities to impress you!
Shout out to Kevin and Tamir for going above and beyond with the carpet cleaning service.
Wonderful experience of cleaning our carpets, they were polite and friendly and did a very good job! Definitely would call them again and recommend them!
Guys did a very good job
This is the third year I've used Neo Services to clean my white couch and chairs. They do an amazing job at cleaning out all the stains that accumulate from all the things. Scheduling is super easy and the results speak for themselves. Highly recommend using them.
Pablo & Victor did a wonderful job removing harsh stains. My carpet looks like new.
Analyzing 8,148,9728.1M ReviewsFor 23,04523K Experts