Google reviewers for Neptune Mold Solutions in Houston, TX, report a 5/5 rating from 101 reviews, noting that the owner replied to 97% of them. Customers frequently praise the company for prompt scheduling, detailed written reports, and clear communication regarding mold testing and inspection protocols. Recurring themes highlight professional conduct, reasonable pricing, and helpful guidance on next steps. The single low-star review cited a recommendation for remediation services that the customer found to be excessively expensive compared to other providers.
Google rating: 5.0 out of 5 from 101 reviews (99% five-star).
Reviews on this page: 101 Google reviews (97 with written comments, 1 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: September 21, 2026.
Service: Hazardous Material Removal Service serving Houston, Texas.
Data from Google, last updated November 9, 2026.
Star ratings
101 Google reviews we collected
5.0of 5
5 stars10099%
4 stars00%
3 stars00%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 97 written reviews
99%praise
Praise24499%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6024%
Would recommend4518%
Speed & response3514%
Quality & results3313%
Communication2912%
Honesty & trust2811%
Price & value177%
What customers talk about
We read 97 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are friendly and we enjoyed working with them.”
“From the communication all the way to the work, the process was flawless, highly recommend.”
“Despite the lab being busy this time of year, the results came back fast and he made sure to update us when he received them.”
“The actual inspection was very thorough, and he explained everything as he went along.”
“Communication was great from the first phone call until the job was completed.”
“More than anything, appreciate how prompt, frank, and honest Chris was with a few of the follow-up questions I had for him after reviewing the results.”
“They were quick and efficient, answering my questions and concerns, all at a reasonable price.”
People customers mention
Chris22 reviews
Kristina11 reviews
Hayes5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
What a great company to work with. From the communication all the way to the work, the process was flawless, highly recommend.
Response from the owner · a month ago
Darelynn, thank you for the kind words. We are delighted our communication and work delivered a seamless experience for you. Your recommendation means a lot, and we look forward to the opportunity to help again.
M
marvin mayes2 reviewsiTotal number of Google reviews marvin has written across all businesses on Google Maps, not just this one.
They were the best. Price was great. Turn around was fast.
Price assessment: Great price
Response from the owner · 2 months ago
Thank you, Marvin, for the fantastic review. We’re glad you were pleased with our pricing and fast turnaround. It means a lot that you consider us the best, and we look forward to serving you again.
S
Somer CathcartLocal Guide · 39 reviewsiTotal number of Google reviews Somer has written across all businesses on Google Maps, not just this one.
The team at Neptune Mold Solutions is incredible. I appreciate their attentiveness to details I never knew existed. Their prices are fair, reasonable, and worth it. Thank you, Neptune Mold Solutions!
Price assessment: Great price
Services: Mold sampling
Response from the owner · 2 months ago
Thank you, Somer, for the wonderful review and for recognizing our team's attention to detail. We’re glad you found our pricing fair and the service worth it. It was a pleasure working with you, and we appreciate you choosing Neptune Mold Solutions. We look forward to helping you again if you need us.
A
Alicia Mills7 reviewsiTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Very thorough and detailed.
They are friendly and we enjoyed working with them.
Thank you.
Response from the owner · 3 months ago
Thank you, Alicia, for your kind words and the 5-star review. We’re glad our team was thorough and friendly and that you enjoyed working with us. We appreciate your trust and look forward to helping you again in the future.
S
Sarah Jane McDougall1 reviewiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Chris has been extremely helpful throughout the entire mold inspection process. The actual inspection was very thorough, and he explained everything as he went along. Despite the lab being busy this time of year, the results came back fast and he made sure to update us when he received them. The written report was extremely in depth, and did not miss any details. He was also available to answer questions we had after receiving the report. I would highly recommend Chris and NMS!
Price assessment: Great price
Services: Mold sampling
Response from the owner · 2 months ago
Thank you, Sarah, for the wonderful review. We’re thrilled Chris provided a thorough inspection, clear explanations, timely lab results, and a detailed report. I’ll share your kind words with Chris and the NMS team, and we’re always here to answer any future questions. We appreciate your recommendation and for trusting NMS.
D
Daniel VazcaLocal Guide · 24 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
They where quick to set up an appointment and answer the questions we had. Also gave us guidance on the next steps after the inspection.
Price assessment: Great price
Services: Mold sampling
Response from the owner · 2 months ago
Thanks so much for the great review, Daniel. We're glad our team could schedule quickly, answer your questions, and provide clear guidance on the next steps after the inspection. If you need anything else or decide to move forward, please reach out and we'll be happy to help.
C
Clayton Crites6 reviewsiTotal number of Google reviews Clayton has written across all businesses on Google Maps, not just this one.
Outstanding experience with the Neptune Mold Solutions team, from start to finish. They were able to come out quickly and were incredibly courteous and professional during the inspection, and even stopped to show some love to our eager golden retriever that was so keenly interested in their presence. More than anything, appreciate how prompt, frank, and honest Chris was with a few of the follow-up questions I had for him after reviewing the results. Would definitely recommend NMS to anyone needing a service like theirs.
Price assessment: Reasonable price
Services: Mold sampling
Response from the owner · 2 months ago
Thank you for the wonderful review and recommendation, Clayton. We’re glad Chris and the team were prompt, professional, and clear with your follow-up questions. It made our day to meet your eager golden retriever. Please reach out anytime if you need anything else.
B
Brett Chance9 reviewsiTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
Friendly, Fast, Professional, Prompt. Communication was great from the first phone call until the job was completed.
Price assessment: Reasonable price
Response from the owner · 3 months ago
Thanks for the great review, Brett — we’re glad our team was friendly, fast, professional, and kept communication clear from the first call through completion. We appreciate you taking the time to share your experience and are happy we met your expectations. Please reach out anytime if we can help again.
S
Stacye King14 reviewsiTotal number of Google reviews Stacye has written across all businesses on Google Maps, not just this one.
I recently had to call Neptune out to my home. They have been absolutely incredible through this horrible process. Chris has explained everything in great detail so I knew what was going on and the steps that needed to be taken. I have actually referred them to 2 people in the last couple of days so I would definitely recommend using them!
Price assessment: Great price
Services: Mold sampling
A
Ashley Thorn5 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
I recently had them come test my whole home for mold as we were seeing it pop up in multiple areas. Chris Hayes did a fantastic job, he took his time looking through the house with me and listening to all the problems we’ve been having and did a thorough inspection. Once we got the test results back from the lab he wrote up the protocol and was very understanding and helpful when I asked if he could change some things and add some areas to the protocol. I’d definitely recommend them to people I know that are having mold issues.
Price assessment: Reasonable price
Services: Mold sampling
Response from the owner · 3 months ago
Ashley, thank you so much for the kind review and for recommending us. We're glad Chris provided a thorough inspection and that the protocol adjustments met your needs. We’ll pass your compliments along to Chris and the team. If you need anything else, please reach out.
