New Beginnings Pediatric Speech Therapy Services logo

New Beginnings Pediatric Speech Therapy Services

4.9 ★★★★★ · 458 Google reviews · 17 photos
Speech pathologist · El Paso, TX

New Beginnings Pediatric Speech Therapy Services at a glance

Google reviewers rate New Beginnings Pediatric Speech Therapy Services 4.9 out of 5 based on 458 reviews. Praise focuses on therapist patience, clear communication, and measurable child progress in speech and occupational therapy. However, several low-star reviews criticize the clinic for unreturned calls, insurance billing discrepancies, and perceived rudeness during scheduling or discharge processes.

  • Google rating: 4.9 out of 5 from 458 reviews (97% five-star).
  • Reviews on this page: 458 Google reviews (442 with written comments, 5 with photos).
  • Owner responses: the business replied to 82% of reviews.
  • Most recent review: October 19, 2026.
  • Service: Speech Therapy Clinic serving El Paso, Texas.

Data from Google, last updated October 26, 2026.

Photos

Customer reviews

4.9
★★★★★
458 reviews on Google
5★445
4★2
3★1
2★1
1★9

Reviews from Google, shown as published (original wording, unedited).

Christian Gray2 reviews
★★★★★

My daughter was diagnosed with cerebral palsy when she was a baby and since then we have heard everything from the possibility of a wheel chair to her not walking till she is five or six. After two years of physical therapy at other locations we switched to New Beginnings. Daniel was assigned to her for physical therapy and since day one he has had the same determination to get her walking as we have. After one month he had her taking her first unassisted steps and now she is independently walking after just a few months here and she is only 3 years old. We still have to stop and process seeing our daughter walking around on her own but we are forever grateful. Daniel has shown us that he cares very deeply about increasing the quality of life for our daughter but he is also extremely knowledgeable about his profession. They work very hard in their physical therapy sessions but my daughter still tells us she’s ready to “go play” when we get there. My daughter has a long way to go but we know she is in good hands and how fast she is progressing has taken such a weight off our shoulders. Something we could never repay but will always be grateful for. If you have a child in need of any kind of therapy, I would HIGHLY recommend new beginnings. ❤️

Review from Google · view on Google
N J5 reviews
★★★★★

We are incredibly pleased with this facility. Every therapist has been wonderful to my child, making the entire process smooth and showing genuine care for their patients. I want to give a special shout-out to Stephanie Escobar for going above and beyond to help us secure my son’s AAC device. She made the process seamless, and I am deeply grateful for these amazing educators who truly treat every child like their own. Thank you! 🙏🏻💕

Review from Google · view on Google
Aleks unzueta2 reviews
★★★★★

New Beginnings Speech Therapy fue de gran ayuda para mi hijo, hoy se gradua Gracias a Dios tuvo mucha mejoria 🤩🤩 , Agradezco de todo corazon a Carla Milan por su ayuda, y disponibilidad es una gran terapeuta. Gracias

Review from Google · view on Google
Janneth Mendoza3 reviews
★★★★★

I am beyond grateful for New Beginnings OT & Speech Therapy and everything they have done for my son. 🤍 Watching how much he has advanced and grown has been such a blessing, and I truly believe so much of his progress is because of their hard work, patience, and dedication. They are constantly working to understand what he needs, finding new ways to help him, and making sure he feels supported every step of the way. They never stop trying, and they always deliver with so much care and compassion. 🥹✨ Thank you for celebrating his little victories, being patient with him, and believing in him. We are so thankful to have such an amazing team helping our toddler reach his potential. We couldn’t recommend New Beginnings OT & Speech Therapy enough! 💙

Review from Google · view on Google
StephanieLocal Guide · 21 reviews
★★★★★

I have been calling for a week now. Each time it goes straight to voicemail and no one returns my call. They have stopped services and claimed my insurance was not paying for services. My insurer informed me that was not correct. I can’t speak to anyone at New Beginnings who can provide Me with information regarding this. Everything started out great, but now this business practice of theirs is delaying care.

Review from Google · view on Google
Jesus Arango1 review
★★★★★

We are beyond grateful for the incredible speech therapist our daughter got, Ms Carla!! My daughter felt completely at ease with her and was always excited for her sessions. She is amazing with her, and it means so much to know that your child is happy, thriving, and truly loves spending time with her speech therapist. We would have loved to continue working with her, but my daughter met her goals thanks to her kindness, patience, and knowledge. She played a tremendous role in his progress and success. Thank you so much Carla!

Review from Google · view on Google
Ayleen Alvarado2 reviews
★★★★★

I had high hopes of this clinic. But they are delaying treatment, they haven’t billed my insurance it’s been 30 days, but I keep getting text messages to pay when they haven’t even submitted a claim. I am also struggling because my insurance says one thing and the clinic another about how much I am supposed to pay. I also feel like the clinic has been very rude. And harassing me with text messages to pay when they haven’t even submitted the claim. * as in comparison to another speech clinic I went to they submitted the claim already and started therapy there.

Response from the owner · 4 months ago

We are sorry to hear that you are frustrated with our billing and insurance process. Insurance billing and authorizations often involve multiple parties and timelines that vary by plan. In general, insurance companies allow providers significant time to submit claims, often 90 days to a year. As outlined in our intake and financial policies, copayments, deductibles, and other patient-responsibility amounts are due at the time of service. Our automated payment reminders stating that non-payment could result in a hold placed on therapy are sent to all patients whose account reflects an outstanding balance. We would also like to clarify that authorization requests and treatment planning are not delayed due to billing questions or automated payment reminders. Our team continues to work diligently to help children access the services they need while complying with insurance requirements. Most importantly, it is unfortunate when misunderstandings about the insurance process result in a child missing the opportunity to work with our dedicated and highly skilled therapists. Our entire team is committed to helping children reach their fullest potential, and we wish your family the very best moving forward.

Review from Google · view on Google
Kenneth CarterLocal Guide · 12 reviews
★★★★★

Great doctor

Review from Google · view on Google
Joanna Martinez1 review
★★★★★

Absolutely life-changing! 5 stars isn't enough. I cannot say enough good things about New Beginnings on Zaragoza. My experience here for both speech and occupational therapy has been nothing short of awesome. A huge shoutout to Ms. Stephanie and Ms. Lupita. They were absolutely incredible! Ms. Stephanie made speech therapy feel like play, and the progress I’ve seen is astonishing. Ms. Lupita is equally amazing. Her approach to OT is so creative and patient that my son’s behavior has changed for the better. They both truly care and go above and beyond. If you are looking for a place that feels like family and delivers real results, look no further. Thank you to the whole team! We will truly miss you guys!

Review from Google · view on Google
Alyssa A4 reviews
★★★★★

My daughter had been going here and working with Ms. Stephanie Escobar for over a year, truly this place but most of all Ms.Stephanie have been a blessing. Working with our busy schedule at times, my daughter’s stubbornness and teaching my daughter how to speak! Stephanie had been there when my daughter could only say three words and was delayed on her mile stones. Stephanie worked with her so much with time and the advice she gave us, now my daughter is a non stop talker and will use her voice for everything. Truly this place and Stephanie is amazing and would recommend to bring your children here!

Review from Google · view on Google

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