Customers frequently praise the establishment for its friendly staff, fast turnaround times, and affordable pricing for services like dry cleaning, alterations, and rug washing. Positive feedback highlights the convenience of the drive-thru and effective communication regarding order status. However, some lower-rated reviews criticize specific pricing for alterations and note instances where staff did not follow explicit instructions for garment handling.
Google rating: 4.9 out of 5 from 112 reviews (93% five-star).
Reviews on this page: 112 Google reviews (94 with written comments, 3 with photos).
Owner responses: the business replied to 58% of reviews.
Most recent review: October 17, 2026.
Service: Ironing Service serving Columbia, Tennessee.
Data from Google, last updated November 2, 2026.
Star ratings
112 Google reviews we collected
4.9of 5
5 stars10493%
4 stars44%
3 stars22%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 94 written reviews
99%praise
Praise16099%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5031%
Speed & response3723%
Quality & results3119%
Price & value2113%
Would recommend1711%
Honesty & trust32%
Communication21%
What customers talk about
We read 94 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The ladies were very informative, patient and very sweet with all of my concerns and questions.”
“I needed a same day service and they handled it so well.”
“The staff is friendly, they did a great job with my alterations and even delivered to my nearby Spring Hill location.”
“I had a formal dress cleaned and Not only were they able to turn it around into business days, but the cost was very reasonable.”
“Definitely recommend them for all your washing needs and it’s always wonderful to support a locally owned business!”
“I wouldn’t have trusted anyone else to take care of such a cherished piece.”
“McKenna and the whole team was so thoughtful and had excellent communication throughout the entire process!”
People customers mention
Hill4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Very convenient location! The ladies were very informative, patient and very sweet with all of my concerns and questions. I took a comforter in to get washed and it was ready faster than I expected! The drive thru is a plus! Definitely recommend them for all your washing needs and it’s always wonderful to support a locally owned business! Thank you!
Response from the owner · 2 weeks ago
Maricela, thank you for the wonderful review. We’re glad our team was informative, patient, and that your comforter was ready sooner than expected. It’s great to hear the drive thru and location made things easy. We appreciate your recommendation and support of our local business.
J
Jenni HooverLocal Guide · 108 reviewsiTotal number of Google reviews Jenni has written across all businesses on Google Maps, not just this one.
Fast service. Friendly attitudes. Flawless results. Honestly, the only "ding" I could give at the moment is not giving a military discount.
Response from the owner · 2 weeks ago
Jenni, thank you for the kind review. We’re happy to hear our team provided fast service, friendly attitudes, and flawless results. We appreciate your feedback about a military discount and will share that suggestion with our leadership. We hope to see you again soon.
P
Preston Garner8 reviewsiTotal number of Google reviews Preston has written across all businesses on Google Maps, not just this one.
I called every dry cleaning spot at 9:30am on a Friday for a rush to get it back on Saturday morning. This company right here was the only one who told me that they would take my clothes. I’m so thankful for them and will never go to any other place again.
Response from the owner · 3 weeks ago
Preston, thank you for the wonderful feedback. We’re glad we could accommodate your rush request and get your clothes ready on short notice. It means a lot to be your go-to cleaner and we look forward to helping you again.
D
Donna Brooks1 reviewiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
I have always used this cleaners for alterations. They do a good job.
Response from the owner · 3 weeks ago
Donna, we appreciate you choosing us for your alterations over the years. It’s wonderful to hear the tailoring continues to meet your needs. We look forward to helping with whatever adjustments you need next.
E
Eden MillerLocal Guide · 17 reviewsiTotal number of Google reviews Eden has written across all businesses on Google Maps, not just this one.
Super friendly and quick service!! I took my husbands suit and shirts to be dry cleaned. Amazing price too! Will absolutely be back!
Response from the owner · a month ago
Eden, we’re so glad our team was friendly and fast and that your husband’s suit and shirts met your expectations. Your kind words mean a lot, and we hope to see you again soon.
S
Srinivas Nandina3 reviewsiTotal number of Google reviews Srinivas has written across all businesses on Google Maps, not just this one.
Srinivas, thank you for the kind note about our prompt and friendly service. We're glad it made a positive impression and appreciate you taking the time to share this. We value your feedback and hope to assist you again soon.
C
Chris Haluska3 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Customer friendly and very responsive. Will be back for sure.
Response from the owner · a month ago
Chris, hearing that our team was customer friendly and responsive makes our day. We appreciate you sharing this and look forward to welcoming you back.
S
Susan Marazza8 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
I searched the reviews of several local dry cleaners until I found this one, the only one with consistently good reviews and now I know why. The staff is friendly, they did a great job with my alterations and even delivered to my nearby Spring Hill location. Will definitely use them again.
Response from the owner · a month ago
Susan, thank you for sharing your experience. We’re pleased our team handled your alterations well and that delivery to Spring Hill was convenient. Your recommendation means a lot, and we look forward to serving you again.
J
joey rooker6 reviewsiTotal number of Google reviews joey has written across all businesses on Google Maps, not just this one.
Bought a blue blazer from thrift store that had a sweat stain but otherwise perfectly new condition. They cleaned the coat and removed the stain giving my husband a beautiful coat to enjoy! Thank you to the ones who did this amazing job. ❤️
Response from the owner · 2 months ago
Thank you so much, Robin — we’re thrilled our team could restore the blazer and that your husband is enjoying it. We’ll pass your kind words on to the staff who cleaned the coat. We appreciate your support and this lovely review.
