Shirley McCulloughLocal Guide · 38 reviewsTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad what I needed at a fair price.
New Bridge Farm & Garden
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%53+33.7Reliability 28%38+10.7Replies to reviews 8%24+2Momentum penalty73−2.7Experts Score= 44Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.44SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 17 garden centersPosition by Experts Score among all companies we track in this category. · better than 6%
4.6 ★★★★★ 192 Google reviews · 24 photos
80%five-star reviews
4.40★last 12 monthsAverage stars on reviews from the last 12 months only.
12.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
21%reviews answered by the owner
Sep 2026latest review
New Bridge Farm & Garden at a glance
Google reviewers rate New Bridge Farm & Garden 4.6 out of 5 stars based on 192 reviews, with the owner responding to 21% of them. Customers frequently praise the extensive selection of plants, trees, and bulk materials, noting reasonable prices, prompt delivery services, and generally helpful staff. However, a recurring criticism in lower-rated reviews involves inconsistent customer service, specifically instances of rudeness, lack of assistance, and difficulty obtaining pricing information for certain items.
- Google rating: 4.6 out of 5 from 192 reviews (80% five-star).
- Reviews on this page: 192 Google reviews (125 with written comments, 23 with photos).
- Owner responses: the business replied to 21% of reviews.
- Most recent review: September 26, 2026.
- Service: Garden Center serving Ringwood, New Jersey.
Data from Google, last updated October 28, 2026.
Score profile vs other garden centers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.New Bridge Farm & Garden: 53/100 on this factor. Category median: 77.C
53
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.New Bridge Farm & Garden: 38/100 on this factor. Category median: 74.D
38
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 58.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 88.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.New Bridge Farm & Garden: 73/100 on this factor. Category median: 100.B
73
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.New Bridge Farm & Garden: 24/100 on this factor. Category median: 40.D
24
Bar = this company · dark tick = category median.
Star ratings
192 Google reviews we collected
- 5 stars15380%
- 4 stars189%
- 3 stars84%
- 2 stars42%
- 1 star95%
Praise vs complaints
Phrases our text analysis found in 125 written reviews
- Praise12088%
- Complaints1612%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6447%
- Price & value3324%
- Would recommend1511%
- Quality & results107%
- Speed & response86%
- Communication32%
- Honesty & trust32%
What customers talk about
We read 125 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tons of parking, helpful staff, selection is always in good condition.”
“They have a nice selection of plants but the staff are rude.”
“The staff was courteous and respectful, and extremely helpful the plants super healthy of course the prices very, very reasonable.”
“While some things are pricey, most items come in a range of sizes, so you can find something to fit your budget.”
“Absolutely fabulous service and they will be my new GO-TO place for anything yard & garden related for me.”
“We do not recommend going back here and are disappointed by the lack of consistency with quality and service.”
“Always a great experience here, plants are good quality and they have a great selection.”
“The rabbits live in terrible conditions, with urine and feces everywhere, including near their food and water bowls.”
“The staff was quick, friendly, and helpful throughout the visit.”
“A dence, slow growing specimen that will stand out in the landscape.”
“I put in a large order and was able to communicate via text throughout the process.”
“In short, this spot has 95% of what’s needed for local landscaping projects, offers high quality plants and best of all - genuine, old-school customer service.”
People customers mention
- Joe 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
PatricioLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Absolute exceptional service. Thank you to all especially Joe and his sales team !!
StephanieLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Flower, bush, and tree selection is extensive! Tons of parking, helpful staff, selection is always in good condition. Entirely landscaped my businesses front and back with foliage from New Bridge — thank you so much !!
LIV6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Everyone here is so kind and welcoming. They have a wonderful selection of flowers, plants, and trees, and there are also a few animals that my daughter and I always enjoy visiting. The farm changes with the seasons, and every time we drive by, it’s beautifully decorated. It always makes me smile and brightens my…
bradLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
New Bridge Farm & Garden has a vast selection of shrubs. Many come with information in a tag attached.Listed is Exposure for example: Plant in full sun , Bloom time for example Foliage plant , Height for example 3-6' (.9-1.8m) tall. Space 3-4' (9- 1.2 m) apart. Water for example Water 2-3 times per week until…
Rich5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I bought some mulch to be delivered from New Bridge Farm today and it was the first time I bought anything there and it will NOT be my last. ! I called them at 1:15 to inquire about bulk mulch and had 6 yards delivered to my local house by 3:30 today. Absolutely fabulous service and they will be my new GO-TO place…
Christie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Huge selection! And the staff is incredibly friendly and helpful. With all the garden centers in my town closing, we happened upon this one a town over and are so happy we did. Just wish we would have found it sooner! And they’re open 7 days a week.
Photos
Customer reviews
4.6 ★★★★★ 192 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Patricio ALocal Guide · 55 reviewsTotal number of Google reviews Patricio has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolute exceptional service. Thank you to all especially Joe and his sales team !!
Response from the owner · 5 months ago
Thank you Patricio 😊 Joe 🤠
Stephanie GilronanLocal Guide · 34 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFlower, bush, and tree selection is extensive! Tons of parking, helpful staff, selection is always in good condition. Entirely landscaped my businesses front and back with foliage from New Bridge — thank you so much !!
LIV LIV6 reviewsTotal number of Google reviews LIV has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEveryone here is so kind and welcoming. They have a wonderful selection of flowers, plants, and trees, and there are also a few animals that my daughter and I always enjoy visiting. The farm changes with the seasons, and every time we drive by, it’s beautifully decorated. It always makes me smile and brightens my day. We feel so lucky to have a place like this right in our neighborhood. Whenever friends come to visit, this is one of the places we love to bring them. Highly recommend!
brad lucasLocal Guide · 7 reviewsTotal number of Google reviews brad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNew Bridge Farm & Garden has a vast selection of shrubs. Many come with information in a tag attached.Listed is Exposure for example: Plant in full sun , Bloom time for example Foliage plant , Height for example 3-6' (.9-1.8m) tall. Space 3-4' (9- 1.2 m) apart. Water for example Water 2-3 times per week until established. Hardiness Zones USDA Zone 4 (-30°F) to USDA Zone 8 (10 °F) Features A striking shrub with graceful fans and arching strands of golden foliage. A dence, slow growing specimen that will stand out in the landscape. The is for a Gold Treadleaf False Cypress. shrub I couldn't be happier with my selection but I'm sure all shrubs for sale are excellent. There are many plants for sale other than shrubs.Everyone who I have talked to has been very friendly and helpful
Response from the owner · 5 months ago
Thank you Brad for supporting our business😊
Rich Ciero5 reviewsTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI bought some mulch to be delivered from New Bridge Farm today and it was the first time I bought anything there and it will NOT be my last. ! I called them at 1:15 to inquire about bulk mulch and had 6 yards delivered to my local house by 3:30 today. Absolutely fabulous service and they will be my new GO-TO place for anything yard & garden related for me... THANK YOU
Response from the owner · 4 months ago
Thank you Rich !!! We appreciate your business !!!!!
Christie Ohlendorf10 reviewsTotal number of Google reviews Christie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHuge selection! And the staff is incredibly friendly and helpful. With all the garden centers in my town closing, we happened upon this one a town over and are so happy we did. Just wish we would have found it sooner! And they’re open 7 days a week.
Jewel Safren16 reviewsTotal number of Google reviews Jewel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper helpful, great great great customer service, Joe is the best. Cant recommend him highly enough!
Response from the owner · 4 months ago
Jewel what a pleasure working with you. Look forward to seeing the final product of your gardens 😍👨🏽🌾
candice cooper3 reviewsTotal number of Google reviews candice has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWhen you go to New Bridge Farm & Garden, you know you are getting quality plants, trees and herbs. A treasure to have in the community, keeping the term Garden State alive and thriving!! My grandmas basil plants are so gorgeous and happy 😍 If you are a resident of Bergen County you already know what a gem this farm is and if you’re new to the area, you just might’ve found your new favorite place to get your plants 💚
Response from the owner · 4 months ago
Candice. Thank you for your kind words. We try our best every day to keep these little farms alive 👨🏼🌾👨🏼🌾👨🏼🌾
Noam Schneck8 reviewsTotal number of Google reviews Noam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely fantastic service. Knowledgeable and very responsive. I put in a large order and was able to communicate via text throughout the process. Got expert advice the whole way and the plants look beautiful!
Response from the owner · 4 months ago
Thank you so much for your kind words! It was a pleasure working with you. We’re so glad you appreciated the communication and guidance throughout the process, and even happier to hear the plants look beautiful. We truly appreciate your support!
Business details
- Address: 563 River Rd, New Milford, NJ 07646
- Phone: (201) 261-1574
- Website: newbridgefarmnj.com
- Service area: Ringwood, NJ