New Castle Realty and Property Management at a glance
Google reviewers rate New Castle Realty and Property Management 4.9 out of 5 based on 89 reviews, with the owner replying to 38 percent of them. Customers consistently praise the company for its responsive communication, efficient handling of maintenance requests, and smooth leasing processes for both renters and property owners. The service is described as professional and punctual, often resolving issues quickly. One criticism involves rent increases that affected fixed-income tenants, with one reviewer suggesting roommates as an alternative.
Google rating: 4.9 out of 5 from 89 reviews (96% five-star).
Reviews on this page: 89 Google reviews (80 with written comments).
Owner responses: the business replied to 38% of reviews.
Most recent review: October 14, 2026.
Service: Property Management Company serving North Las Vegas, Nevada.
Data from Google, last updated October 25, 2026.
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Customer reviews
4.9
★★★★★
89 reviews on Google
5★85
4★0
3★2
2★0
1★2
Reviews from Google, shown as published (original wording, unedited).
CS
Christiane SmithLocal Guide · 16 reviews
★★★★★
I highly recommend this property management company to both homeowners and anyone looking to rent a property in Las Vegas! Their professionalism, efficiency, and commitment to outstanding service truly set them apart. The rental process is smooth, organized, and efficient, with great communication throughout every step. They also provide exceptional service to homeowners through regular property inspections, competent repairs, and proactive property maintenance. Their team is responsive, knowledgeable, and attentive, making the entire experience stress-free and giving homeowners confidence that their properties are in good hands. It is clear that they take pride in their work and genuinely care about providing quality service to both property owners and tenants. Whether you are a homeowner looking for reliable property management or a prospective tenant searching for a rental in Las Vegas, I would confidently recommend this company!
Property types: Apartments or condos
Response from the owner · a week ago
Thank you so much Christiane! We truly appreciate you!
Kelly is always incredibly responsive, professional, and kind. Thanks to her prompt and thoughtful service, we have had a very comfortable and pleasant living experience. We are so happy with the way she takes care of everything that we wish she could manage our property in another state as well!
Thank you so much, Kelly, for everything you do. We truly appreciate it!
I would like to express my sincere thanks and appreciation to the entire team at New Castle Realty & Property Management for the excellent and professional management of my condominium unit. They are true professionals, very helpful and courteous and it is a real pleasure working with everyone at this company. I am very grateful to them for all of their help!
Response from the owner · 4 weeks ago
Thank you so much John! It's a true pleasure to work for wonderful clients like you!
Agent Kelly Jacks has been wonderful to work with , we have been renting a property for about six months now and the timely manner in which a repairman has fixed the miner problems has been fast and efficient, so far no complaints whatsoever!
I’ve had a great experience with New Castle Realty and property management . The staff is friendly, professional, and always helpful whenever I have questions or concerns. Everything has been handled smoothly, and I really appreciate how responsive and accommodating they are. Highly recommend!
We have rented a home through New Castle Realty and Property Management for the last five months. The level of service and response to our needs has been outstanding. I would highly recommend them for any of your property needs.
I would highly recommend New Castle Real Estate & Property Management Company to anyone who is interested in purchasing or renting property in the Metropolitan Las Vegas area and surrounding communities. My family and I are impressed with how professional they were with us from showing the home we now are renting, as to the easy online process it is to apply and complete the leasing documents. I give them 5 stars as a whole company.
Great experience renting with this property management team. Maintenance requests have been handled promptly and communicated clearly every step of the way, and any issues we've raised have been addressed quickly with no back-and-forth needed. Kelly has been especially responsive and easy to work with throughout. We really appreciate the level of care and attention they've put into taking care of us as tenants. Highly recommend.
New Castle managed a home I rented for a few years and were always a pleasure to deal with. Never had many issues over the years, but they were quick to take care of anything that came up. Even throughout the move-out process, everyone was very respectful and made the process smooth.
Owning several investment properties myself, I wish New Castle was in the markets I invest in! It’s tough to find quality property management and these folks are great, even as a tenant living in one of their units under management.
Response from the owner · a month ago
Thank you Nicolas! It's a pleasure to work with great people like you!
New Castle Realty has been wonderful to work with throughout the purchase of my new home. I worked closely with Kelly and Melanie, who guided me through what initially felt like an overwhelming process. They made it feel simple and manageable.
I truly appreciated their step-by-step guidance, professionalism, and constant communication throughout every stage—from searching for my new home to the final walk-through before closing. They were always available to answer my questions and made sure I felt informed and comfortable throughout the entire process.
I would highly recommend New Castle Realty to anyone looking to purchase a home. Kelly and Melanie made the experience positive, smooth, and enjoyable. I am very grateful for all of their help!
Response from the owner · 2 months ago
Thank you Teresa! We truly appreciate working with great clients like you!