Carlos Garcia2 reviewsTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat moving company Bill and Chris did an excellent job
New Chapters Moving Company
4.9 ★★★★★ 456 Google reviews · 23 photos
97%five-star reviews
99%reviews answered by the owner
Nov 2026latest review
New Chapters Moving Company at a glance
Google reviewers rate New Chapters Moving Company 4.9 out of 5 stars based on 456 reviews, with the owner replying to 99% of feedback. Customers frequently praise the crew's punctuality, professional communication, and careful handling of furniture during local moves. Recurring themes highlight flexible scheduling, reasonable pricing, and efficient disassembly services. However, some lower-rated reviews cite instances of item damage, unexpected cost changes due to scheduling delays, and crew members arriving late or lacking language proficiency.
- Google rating: 4.9 out of 5 from 456 reviews (97% five-star).
- Reviews on this page: 456 Google reviews (399 with written comments, 21 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: November 7, 2026.
- Service: Mover serving Jacksonville, Florida.
Data from Google, last updated November 13, 2026.
Star ratings
456 Google reviews we collected
- 5 stars44497%
- 4 stars61%
- 3 stars10%
- 2 stars20%
- 1 star31%
Praise vs complaints
Phrases our text analysis found in 399 written reviews
- Praise82198%
- Complaints202%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude23328%
- Speed & response19023%
- Would recommend16820%
- Quality & results14117%
- Price & value557%
- Honesty & trust304%
- Communication243%
What customers talk about
We read 399 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were fast, efficient, professional, and respectful from start to finish.”
“…ing and sweet, I wasn’t expecting that my move would be this easy and fast, i would definitely recommend New Chapters, thank you so much for this expe…”
“The team was so flexible with our closing being delayed, and me changing start times more than once on the team.”
“…I wasn’t expecting that my move would be this easy and fast, i would definitely recommend New Chapters, thank you so much for this experience❤️…”
“I recently had the pleasure of working with Esteban, Phil, and Shaun for my move, and I cannot recommend them highly enough.”
“Great moving company Bill and Chris did an excellent job”
“Before New Chapters Moving Company i had a terrible experience and i was really nervous about moving but they made my experience so fun and easy, sadl…”
“They had the most affordable rates compared to other companies and were professional and quick!”
“We had a huge very expensive white couch and they did fantastic keeping it clean!”
“The guys where extremely fast accurate no damages and honest.”
“Professional, great communication and the crew worked incredibly hard and carefully to protect everything.”
People customers mention
- David 61 reviews
- Brandon 27 reviews
- Mike 11 reviews
- Gabe 11 reviews
- Adam 10 reviews
- Giorgi 8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.9 ★★★★★ 456 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Kendra hallLocal Guide · 146 reviewsTotal number of Google reviews Kendra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBill, Bryan, and Chris did an outstanding job moving us from our storage unit to our church location! These guys were absolutely amazing. They were fast, efficient, professional, and respectful from start to finish. They didn't waste any time or make us feel like they were simply watching the clock. They worked diligently, took the initiative to wrap items they felt needed extra protection, and made sure everything was placed in its designated area. We were extremely impressed with their work and couldn't be more satisfied with today's move. It's refreshing to work with a team that takes pride in what they do and treats your belongings with care. Bill, Bryan, and Chris, thank you for making this move such a smooth and pleasant experience. You guys were GREAT!
- Price assessment: Reasonable price
- Price: $1,000–1,500
- Services: Business & corporate-related moving
M H3 reviewsTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery flexible and professional
Olivia Bennet1 reviewTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBefore New Chapters Moving Company i had a terrible experience and i was really nervous about moving but they made my experience so fun and easy, sadly I don’t remember names of the guys that were with us but they were amazing and sweet, I wasn’t expecting that my move would be this easy and fast, i would definitely recommend New Chapters, thank you so much for this experience❤️
Daniela LendlLocal Guide · 26 reviewsTotal number of Google reviews Daniela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFantastic experience with these guys! Professional, great communication and the crew worked incredibly hard and carefully to protect everything.
Doreen3 reviewsTotal number of Google reviews Doreen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNew Chapters Moving is an excellent choice for moving your precious items. They are Professional and Courteous. The men handled everything with care. The furniture was protected with blankets, and the mirrors and picture frames were protected so as not to break the glass. I have used New Chapters Moving for two moves, and will definitely use them in the future. I highly recommend their services. I had a very difficult and emotional moving situation, and New Chapters went far beyond my expectations. I was not able to be present for the move, and my Family was not there either. New Chapters kept me informed, and texted me pictures, each step of the way. I was in tears, and Bridget managed everything for me. Just to give you an idea of how poorly packed my items were by friends; many delicate items, fragile items, ceramic decor items, figurines and crystal vases were placed in large lawn black bags, instead of appropriate boxes, without concern about wrapping and protecting items for the move. Bridget, her Husband, and the laborers took extra care to keep these items padded in boxes to prevent breakage. Her Husband was so kind to be present for the move. I cannot express the gratitude I have for New Chapters Moving going beyond the expected steps to assure a professional move. Thank you. God Bless.
- Price assessment: Great price
- Services: Moving-related packing, Moving-related storage
Response from the owner · a month ago
Thank you Doreen for the kind words. It’s our pleasure to help you with your transition. We truly care about the work we do, and your feedback means everything to us. We hope all is well in your new place, and wishing you all the best in this new chapter. 💞
kassandra yepez2 reviewsTotal number of Google reviews kassandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy mom had a move back in January with these guys, and they were AMAZING! I honestly couldn’t recommend them enough. I work in the moving industry here in South Florida, so I’m familiar with a lot of different companies, and I can confidently say these guys are the real deal. They did a thorough walkthrough, made sure my family understood everything, and then got right to work. These men busted their tails the entire time and never once complained or lost their positive, happy attitude. They were professional, hardworking, and genuinely great to work with. I really couldn’t recommend these guys enough! If you’re looking for a moving company, give them a call—you won’t regret it! 🙌🏼 P.s so sorry it took me this long to leave a review life had been life-ing but I didn’t forget the amazing work you all did !
- Price assessment: Great price
Response from the owner · a month ago
Thank you Kassandra! This means a lot coming from you!! It was our pleasure!! 😃
Joe ClarkLocal Guide · 29 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt won't let me leave a second review so updating to add another 5 star for my second move from the end of August. They did such wonderful work the first time I had them move me and now wife into our new bigger place and another fantastic moving experience. Great experience from setting up the appointment to the move itself. Brandon and David got to work and didn't let up until the job was done
- Price: $400–600
Response from the owner · a year ago
Thanks Joe! Glad we could get you settled!! All the best in your new chapter 🌅
Christy Abernathy6 reviewsTotal number of Google reviews Christy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy movers, Chris, V, Adam, and David were very polite, nice, and in good spirits! This helped to ease what could have been a stressful day. They unloaded 2 trucks that we drove in from out of state. They placed everything where I asked. Planning on using again in the future! Thank you! Part 2 Mother's Day- Brandon & David came to Unload my last truck I brought in from out- of- state everything as usual went perfectly! Thank you again!!
- Price assessment: Reasonable price
- Services: Service not listed
Response from the owner · 7 months ago
Thank you Christy for your positive feedback! We love to make our customers move a little easier ❤️ we wish you all the best in your new chapter!
N SLocal Guide · 16 reviewsTotal number of Google reviews N has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese movers came to move a customer in at my store and were courteous and professional. I would recommend them for your moving needs.
Response from the owner · a month ago
Thank you so much for the kind words ❤️
Business details
- Address: 5107 University Blvd W Ste 207, Jacksonville, FL 32216
- Phone: (904) 339-8893
- Website: newchaptersmoving.com
- Service area: Jacksonville, FL