Google reviewers rate New England Design & Construction five stars based on thirty-three reviews, with the owner responding to eighteen percent. Clients describe the firm's design-build approach as professional, noting clear communication between designers and construction teams, punctual schedules, and attention to detail in residential renovations. Recurring themes include high-quality workmanship, responsive customer service, and post-project support through a five-year warranty. No common criticisms appear in the provided excerpts, which consist entirely of positive feedback regarding the company's reliability and thoroughness.
Google rating: 5.0 out of 5 from 33 reviews (100% five-star).
Reviews on this page: 33 Google reviews (28 with written comments, 1 with photos).
Owner responses: the business replied to 18% of reviews.
Phrases our text analysis found in 28 written reviews
100%praise
Praise50100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1632%
Quality & results1122%
Speed & response714%
Communication612%
Honesty & trust48%
Price & value36%
Would recommend36%
What customers talk about
We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…f the Design Build offering, and their excellent reputation for truly caring about their client’s needs, so much so they have a five year warranty on…”
“We just worked with NEDC on building a barn and we had a wonderful experience with them.”
“…r part of the NEDC process, their priority is it to be on budget and on time.…”
“NEDC’s communication fluidity between designers and the construction team made clear their understanding of each other’s language.”
“We genuinely enjoy working with the NEDC team and appreciate their consistent excellence.”
“Second, they don't nickel and dime you and their work is of the highest quality and at a fair price point.”
“For those homeowners looking for a committed team that will produce quality and thrilling results, look no further.”
People customers mention
Supple3 reviews
Dave3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
NEDC appealed to us because of the Design Build offering, and their excellent reputation for truly caring about their client’s needs, so much so they have a five year warranty on all their work. We selected them for our total renovation of a city condominium. NEDC’s communication fluidity between designers and the construction team made clear their understanding of each other’s language. They were clear about challenges from the start, and their combined knowledge about the space allows everyone to go into the project being smarter and more pragmatic. The communication with us, the client, and their adherence to a disciplined process was foundational to the success of the project.
Once construction starts things happen in the field. There’s a reality that hits. The top designers in the world can’t predict field challenges, the ones that happen once you get into the space, ie, there’s a unique condition in a ceiling or wall, etc. So having an experienced and caring project manager, seamlessly working with the design team, one who respects the design process, enables the dialogue to continue throughout the project.
My view is that a project is constantly in design phase, but it changes context once you are in the implementation/construction phase- that open dialogue between the project manager and design team is critical to the success of the construction, and the beauty of NEDC’s budgeting process is that communication time is built into their process, no extra charges for the time spent for their internal teams to talk to each other! The conversations between the design team and the construction team are critical to keeping things on track, that’s the other part of the NEDC process, their priority is it to be on budget and on time. No surprises. They accomplished that for us. I mean, that doesn’t just happen!
Services: General construction, 3D architectural renderings, Project management, Architectural consultation, Planning & zoning approval assistance, Custom home design, Home building & renovations, Building code analysis & permit coordination, Architectural design services
Response from the owner · 4 months ago
Debra, it was truly our pleasure to work with you. We’re thrilled to know that you had exceptional service from beginning to end - this is the NEDC standard! We truly appreciate your kind words and feedback! Thank you!
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Christian GudmandLocal Guide · 19 reviewsiTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
We just worked with NEDC on building a barn and we had a wonderful experience with them. Great attention to detail, responsive communication and a high quality of work. Looking forward to the next one with them.
Response from the owner · 9 months ago
Thank you so much, Christian! It's been a pleasure working with you on this barn and the results are incredible, as always 🙌🏻
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Ken Hancock4 reviewsiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
NEDC completed remodeled our bathrooms about nine years ago, and they have held up great. But recently one of the rollers on the shower door broke. I contacted them just to see if they could identify the parts we neeeded and where to get them, but they went much further, finding the part and vendor in their records, working with the vendor to find a replacement, and had it sent to our house (at no cost). I was able to do the repair myself, but NEDC made it clear they would send someone to help if needed. It's a big relief to know that even after 10 years, as things age and wear out, we can go back to NEDC for help keeping things like new.
Response from the owner · a year ago
Thank you so much for your thoughtful review! We’re thrilled to hear that your bathrooms have held up beautifully over the years, and even more so that we could help when that roller gave out. It means a lot to us that you reached out—and we’re always happy to support our clients, no matter how much time has passed. Your kind words reaffirm our commitment to lasting relationships and lasting craftsmanship. Don’t hesitate to reach out if there’s ever anything else we can assist with. Wishing you many more years of enjoying your space!
— The NEDC Team
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Dane Austin7 reviewsiTotal number of Google reviews Dane has written across all businesses on Google Maps, not just this one.
Working with New England Design and Construction has been an absolute pleasure! Whether we were collaborating on a Room to Dream volunteer project, referring them to our neighbors, or embarking on whole home redesigns together with our clients, their professionalism and dedication have always shone through.
Their streamlined systems and processes make every project run smoothly, and each team member truly embodies the spirit of collaboration. The level of customer service is unparalleled, with a concierge-like approach that ensures every detail is attended to with the utmost care.
We genuinely enjoy working with the NEDC team and appreciate their consistent excellence. They are, without a doubt, a top-notch design and construction firm that we are proud to partner with!
Response from the owner · 2 years ago
Thank you for the generous words, Dane. Working alongside you and your team is a treat! Your attentiveness, your enthusiasm and your creative energy are a delight to be around! And your commitment to the human in your approach is the very embodiment of service based in genuine relationship and connection. Truly inspiring. And thank you again!
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Ruben EspaillatLocal Guide · 17 reviewsiTotal number of Google reviews Ruben has written across all businesses on Google Maps, not just this one.
It's great working with NEDC team - their designer & project management team is comprised of folks that are professional, thorough and knowledgeable. They know how to guide their clients through the process and make it enjoyable!
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Meghan Block3 reviewsiTotal number of Google reviews Meghan has written across all businesses on Google Maps, not just this one.
I tell anyone who will listen how grateful I am to have worked with NEDC for our project. David and his entire team go above and beyond to ensure that their clients feel supported, heard, and in-the-know. I am a big believer in the design-build process and the protections it offers to the homeowner, and I've been consistently impressed by the beauty and function of our design as well as the team communication. I'd give NEDC 6 stars if I could!
Response from the owner · 2 years ago
Thank you so much, Meghan! We’re incredibly grateful for your kind words and for trusting NEDC with your project. It’s wonderful to hear that you felt supported and in-the-know throughout the process — that’s exactly the experience we strive to provide. David and the whole team were thrilled to work with you, and we’re so glad that the design-build process brought both beauty and functionality to your home. Your feedback means the world to us, and if 6 stars were an option, we’d give you 6 stars right back as an amazing client! Thanks again for sharing your experience.
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Lucas MachadoLocal Guide · 19 reviewsiTotal number of Google reviews Lucas has written across all businesses on Google Maps, not just this one.
NEDC is the real deal. The core of this company is a close-knit team of passionate professionals, which I think makes all the difference. For those homeowners looking for a committed team that will produce quality and thrilling results, look no further. I have collaborated with NEDC on several complex residential remodels and they have never failed to be a wonderful partner while setting the example for professional design-build service.
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Karen Charles6 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
I have nothing but glowing remarks for NEDC. I have worked with many home remodeling firms over the years regarding many small to medium to large remodeling projects and NEDC by far has been the best contractor I have ever dealt with for a host of reasons. First, they really care about their clients and their home. They are good listeners and work really hard to get you the results you're looking for on your project. Second, they don't nickel and dime you and their work is of the highest quality and at a fair price point. Third, the company is well staffed which means their is always multiple individuals connected to your project to answer questions or address needs or concerns. I have had the best experience with NEDC and can guarantee you that you will too!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
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Eric Penetar4 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
NEDC did a great job from start to finish. They took the time and detail to understand what we were trying to accomplish with our space, and the whole process was extremely smooth.