Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate New Era Mobile Pet Grooming 4.9 out of 5 based on 152 reviews. Customers frequently praise the convenience of in-home services, competitive pricing, and the team’s ability to handle anxious or difficult pets with patience. Recurring themes include friendly communication and high-quality grooming results for both dogs and cats. However, a small number of one-star reviews criticize scheduling inconsistencies, citing late arrivals and a lack of proactive updates regarding appointment times. The owner responded to only three percent of these reviews.
Data from Google, last updated October 29, 2026.
152 Google reviews we collected
Phrases our text analysis found in 110 written reviews
How often each topic comes up in the written reviews
We read 110 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Renzo is amazing, he does exceptional work and I would highly recommend him and this company if you are looking for a groomer.”
“Saw the 5 stars but that's highly dubious given my experience.”
“Excellent service, I loved it both times Gabi bathed him, he looked amazing.”
“She looks amazing right after the service and Renzo is very nice.”
“Fernanda was responsive to my messages and got me scheduled right away.”
“) They made this experience very easy and the cost was insanely reasonable!”
“Incredible service, communication, and an overall stellar person!”
“Even though Charlie is somewhat aggressive and timid, the groomer was able to earn his trust.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 152 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
New era is great. I highly recommend them!! Solid pricing and a great team to service your pets!
Gabby groomed our 2 dogs and did such a great job! We have never used a mobile groomer before but we will be booking with her from now on!!
Muy buen servicio me encantó las 2 veces que me lo ah bañado Gabi queda demasiado bien
Renzo is amazing, he does exceptional work and I would highly recommend him and this company if you are looking for a groomer.
This is the 3rd time we have come back and our dog Nyla has been taken care of very well! She looks amazing right after the service and Renzo is very nice. He makes Nyla feel welcomed and comfortable. We will definitely be coming back every month!
I highly recommend New Era Mobile Pet Groomers!! They did an amazing job all around. They are very friendly and were great with my pet. We will definitely continue services!
Renzo did a great job on a lion’s cut for my long haired cat! She has never been so relaxed for a grooming session! Will definitely use them again.
Had Gabriela come to the house and trimmed my puppies nails, she is amazing!!!! My puppy loved her gave her so many kisses straight away, no anxiety he did so good with her. Gabriela is so sweet, calm n gentle with Dude I will make them my new groomer! Also the person booking the appointment helped me get in within 2 days and she too was so incredibly kind! You all are amazing!
First time ever using them. Saw the 5 stars but that's highly dubious given my experience. Scheduled an appointment for this Saturday at 12:20. They rescheduled me to 12:50 to fit their schedule - not mine At 1:00 p.m. I texted them to see where the groomer was as I'd heard nothing from them. Only then did they tell me that it would be another hour before the groomer would be available. So my 12:20 appointment would've been 1:50 - or later. Who knows given their lack of communication and lack of ability to schedule effectively. Effectively wasted a Saturday thanks to them.
AMAZING! 100/10!!! Just moved here and was nervous about getting Mochi a new groomer since he’s extremely anxious and nippy, especially with strangers/men specifically. Found this mobile pet grooming on google and now I know why they have 5 stars! Renzo finished up with Mochi in less than an hour and he looks AMAZING and smells so good. Incredible service, communication, and an overall stellar person!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts