Analyzing 10,335,55710.3M ReviewsFor 29,24529.2K Experts
New Horizons Home Care in Albany, Oregon, holds a 4.6-star rating from 31 Google reviews, with the owner responding to 68% of feedback. Clients frequently praise the punctuality, professionalism, and kindness of their assigned caregivers, noting that consistent staff members significantly improve their quality of life and provide necessary emotional support. However, some lower-rated reviews criticize inconsistent staffing levels, describing frequent turnover that forces clients to repeatedly train new caregivers and alleging instances of unresponsiveness or early shift departures.
Data from Google, last updated November 10, 2026.
31 Google reviews we collected
Phrases our text analysis found in 26 written reviews
How often each topic comes up in the written reviews
We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you guys for providing such great personable caregivers.”
“…regiver for the rest of the week and when we questioned this we were hung up on!…”
“My caregiver Deb Larson does amazing job helping my clean and is an amazing person to talk to.”
“Arrives on time, in high spirits, ready to tackle any job we have.”
“…r for a loved one, you can truly have peace knowing that this company honestly cares about their clients and will show up to provide the care needed.…”
“I would highly recommend this company!”
praise complaint · found by our text analysis, Google review wording unchanged.
4.6 ★★★★★ 31 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Caryn has been my caregiver for 6 months. During that time she has excelled in every aspect daily. She is courteous while “helping me”. Caryn is adaptable and helpful.
I am a client with New Horizons Albany Or . My care giver Rebecca Geer is awesome. She is kind , compassionate, understanding. She does an amazing job.
My caregiver, Alissa White, has made my life so much easier since she has become my caregiver. She knows what to do when she gets here. I don't have to ask her what to do, she just does it & does a very good job at. Thank you New Horizons for sending her to me.
Since Rileyann Jimenez started coming to help care for my mother, my mothers quality of life has improved. She has helped me so much just with emotional support in helping me help my mother and providing info as to how to get help and support for her. Thank you guys for providing such great personable caregivers.
My main caregivers are Lauren S.More than a year now.She very professional and her hearth really in the job.Manny times I think she know what I'm thinking helping me.She is a blessing to me.
Thank you Katalin for your warm feedback of cg Lauren. We are so glad she is a good fit for you and we are so grateful to have her as part of our wonderful care-giving team. We look forward to continuing to care for you. Best ~ New Horizons In-Home Care
I've had New Horizons as my care providers for the last 8 months. I could not be happier with the care they provide from the healthcare workers to their nurses. Very professional and always on time. I will continue to use their service for as long as I need them. Lowering the stars from 5 to 3. I feel like all I do anymore is train new people. Sick and tired of training! Left hand doesn't know what the right hand is doing. I've had multiple calls from different staff about the same thing!
Thank you David for sharing your experience with us. We are so pleased that you are satisfied with the care received. We look forward to continuing to serve you. Many blessings~New Horizons In-Home Care
Kim Mueller is an excellent person, she takes great care of my wife. Kim is an upbeat person which my wife loves. Kim also is very kind considerate.
Thank you Gary for your positive feedback on Kim. We are so greatful that you have such a wonderful caregiver and we are thankful to have is as part of our wonderful team. Many blessings~ New Horizons In-Home Care
I had an on-call caregiver today, Micah, and he's been fantastic. He has a great demeanor and was willing to simply talk and walk around the mall with me. He was really helpful afterwards with helping around my apt, and though today is my last day with New Horizons, if I were staying, I would definitely want him long term.
Thank you Orion for your positive feedback of Micah. We love hearing when a caregiver does a great job and we are so thankful that your caregiver was a good fit. We whish you many blessings~ New Horizons In Home Care
I would like to acknowledge Jill B. In scheduling. I ran into a scheduling issue for my client late in the day on a Friday that left me questioning my Monday shift. I called Jill and she did some research and within the hour she had answers and the schedule fixed and updated. She was amazing and very much appreciated. Thanks Jill!!!
Thank you Deb for your positive feedback. We appreciate what you have to say so that we always do our best and continue to strive to provide the best customer care. Best~ New Horizons In Hoe Care
My caregiver Deb Larson does amazing job helping my clean and is an amazing person to talk to. I don't know what I would do without her.
Analyzing 10,335,55710.3M ReviewsFor 29,24529.2K Experts