New Life Carpet Care and Water Restoration at a glance
New Life Carpet Care holds a perfect 5.0 rating from 205 Google reviews, with the owner responding to every single comment. Customers consistently praise the business for punctual arrivals, fair pricing, and effective removal of pet odors and stains. The service includes carpet cleaning, stretching, and water restoration, with reviewers noting the owner's professional communication and willingness to accommodate tight schedules. No common criticisms appear in the provided excerpts, as all listed reviews are five stars.
Google rating: 5.0 out of 5 from 205 reviews (100% five-star).
Reviews on this page: 205 Google reviews (189 with written comments, 19 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 4, 2026.
Service: Carpet Cleaning serving Fort Worth, Texas.
Data from Google, last updated November 5, 2026.
Star ratings
205 Google reviews we collected
5.0of 5
5 stars205100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 189 written reviews
100%praise
Praise420100%
Complaints20%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results11126%
Would recommend9422%
Staff & attitude8219%
Speed & response5714%
Price & value4110%
Honesty & trust195%
Communication184%
What customers talk about
We read 189 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had an excellent experience with this carpet cleaning company!”
“I would recommend him a thousand times over to anyone needing carpet services.”
“Cannot recommend this guy enough.”
“His personality, kindness, professionalism, and genuine passion for helping people are truly unmatched.”
“He came out THAT SAME DAY and got straight to work!”
“The pricing was fair, and the entire process was easy from scheduling to completion.”
“I highly recommend this company to anyone looking for reliable and high-quality carpet cleaning services.”
“He took the time to listen to my concerns, patiently walked me through the entire process, explained what needed to be done, and made me feel so much…”
People customers mention
Jim54 reviews
Kathy8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
⭐⭐⭐⭐⭐ If you need ANY carpet services, JIM IS YOUR GUY!!!
I truly cannot say enough amazing things about Jim! We were dealing with a very frustrating situation after our dog, Rayla, had a urine accident on our carpet. Despite our efforts to clean it ourselves, the odor was absolutely unbearable, and we were desperate for a solution.
From the moment I called Jim, he was nothing short of PHENOMENAL! He took the time to listen to my concerns, patiently walked me through the entire process, explained what needed to be done, and made me feel so much better about the situation. And the best part? He came out THAT SAME DAY and got straight to work!
But beyond his incredible service, let me tell you about his SPIRIT! His personality, kindness, professionalism, and genuine passion for helping people are truly unmatched. It is so rare to come across someone who not only takes pride in their work but also treats their customers with such warmth and care.
Jim is an absolute gem, and I am beyond grateful we found him! I would recommend him a thousand times over to anyone needing carpet services. If you’re looking for someone knowledgeable, dependable, kind, and simply AMAZING at what they do, look no further!
THANK YOU, JIM! You have earned a customer for life! ❤️👏🏽
Price assessment: Great price
Services: Pet stain & odor removal
Response from the owner · 9 hours ago
Corree, WOW! Thank you so much for such an incredibly thoughtful and heartfelt review! Your kind words truly mean more to me than you know.
I know how frustrating pet accidents can be, especially when lingering odors become overwhelming. I'm so glad I was able to come out the same day and help with Rayla's little mishap!
At New Life Carpet Care, I've always believed that taking care of people is just as important as taking care of their carpets. Hearing that you felt valued, comfortable, and confident throughout the process is the greatest compliment I could receive.
It was an absolute pleasure meeting you, and I'm grateful for the trust you placed in me. Please give Rayla a little love from me, and thank you again for making my day with this wonderful review!
God bless you!
Jim
New Life Carpet Care
M
Marcela SLocal Guide · 160 reviewsiTotal number of Google reviews Marcela has written across all businesses on Google Maps, not just this one.
I had an excellent experience with this carpet cleaning company! He was very professional, arrived on time on a Sunday, and did an amazing job cleaning. The pricing was fair, and the entire process was easy from scheduling to completion. I highly recommend this company to anyone looking for reliable and high-quality carpet cleaning services. I will definitely use them again!
Response from the owner · 4 months ago
Marcela, thank you for your kind review. It was a pleasure meeting your family, and we very much appreciate your business. Have a Blessed Week!
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Stephanie Vasquez15 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
I used New life this past weekend and the service was fantastic. Very quick, efficient and worth every penny. I did the pet 2 step deep clean for 5 bedrooms, game room and area rug. They got stains out i truly had no hope for. 10/10 recommend.
Services: Carpet steam cleaning
Response from the owner · 4 months ago
Thanks, Stephanie. It was a pleasure meeting you, and we're delighted to hear you were happy with our services. We truly appreciate your business and look forward to serving you again on our next visit. Jim
S
Stephanie Drew1 reviewiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
JIM is ABSOLUTELY amazing!! His precision, expertise and professionalism is beyond anything our office has experienced! From start to finish process has been flawless! Our rugs and furniture were do for some TLC and that exactly what they received. Every piece looked brand new. We will be using your services in the future for both location!
Again thank you Jim and crew for taking good care of of us. We were blown away 🫶🏽🫶🏽
Price assessment: Great price
Services: Upholstery cleaning, Area rug cleaning
Response from the owner · 5 months ago
Stephanie, it’s customers like you that truly make me enjoy what I do. Thank you so much for the incredibly kind words and for trusting us with your rugs and furniture. We are absolutely delighted that everything came out so nicely and that you were blown away by the results.
It was truly a pleasure serving you, and we look forward to taking great care of you again in the future. Reviews like yours mean the world to small businesses like ours.
Thank you again from all of us at New Life Carpet Care!
Jim
J
Jocelyn Cuevas7 reviewsiTotal number of Google reviews Jocelyn has written across all businesses on Google Maps, not just this one.
Jim and his wife were so great! They were able to fit us into their schedule last minute and they came before we moved in to clean our carpet and wood floors! Pricing was fair and I loved how they didn’t try to upsell us anything. They have a great eye and attention to detail which I greatly appreciated. I am glad we found them! We highly recommend them for anyone looking for carpet and wood floor cleaning, they did a fantastic job!
Price assessment: Reasonable price
Price: $500+
Services: General carpet cleaning, Service not listed
Response from the owner · 5 months ago
Joceyn, it was a pleasure meeting you, and we appreciate your business. Thank You for your kind review! Jim
C
Carla D ThomasLocal Guide · 16 reviewsiTotal number of Google reviews Carla has written across all businesses on Google Maps, not just this one.
We had the master bedroom and closet cleaned. These were the most stained from our old dog. She is now crated. We also had 2 other bedrooms cleaned and deodorized.
Jim was able to get all of the stains out of the carpet, he wasn’t sure about a couple of them. The other room that was bad housed my granddaughter and 3 big dogs. It smelled really bad but it is now clean and doesn’t smell like a wet, dirty dog.
As Jim was loading up I told him if the smell in our truck from moth balks from the previous owner. He treated that for us and didn’t charge extra.
This business is family owned and I do try to support my local community. I highly recommend this business and I feel that Jim went above and beyond with his service.
Price assessment: Reasonable price
Price: $300–350
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 6 months ago
Carla, Thank you so much for your kind review. It was a pleasure meeting you and taking care of those areas of concern. I’m especially glad we were able to improve the odor issues and restore those rooms for you.
We truly appreciate your support of our family-owned business and your recommendation. We look forward to serving you again in the future!
—Jim
J
Jessica CurtisLocal Guide · 22 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Jim was thorough, timely, and cared about the details. He went above and beyond to help us resolve our carpet issues. I highly recommend Jim to anyone who needs carpet cleaning/repair.
Services: Water damage-related cleanup & repair, Pet stain & odor removal
Response from the owner · 6 months ago
Thank you, Jessica, for your wonderful review. It was a pleasure meeting you, and we truly appreciate the opportunity to serve you. We look forward to our next visit.
A
Annette MurrayLocal Guide · 27 reviewsiTotal number of Google reviews Annette has written across all businesses on Google Maps, not just this one.
New Life Carpet - Mr Jim was very knowledgeable about stretching the carpet. He gave me a quote and made good progress with the timeframe we needed this to be completed. He completed 4 bedrooms. He was very professional and timely.
Price assessment: Reasonable price
Price: $400–450
Services: Service not listed
Response from the owner · 7 months ago
Thank you, Annette. It was a pleasure meeting you and your husband—I truly appreciated the opportunity to serve you both.
D
Dedra Maupin7 reviewsiTotal number of Google reviews Dedra has written across all businesses on Google Maps, not just this one.
Jim is the best for carpet cleaning he does an exceptional job much better than the big name guys! We have older carpet and he brought it back to life..his brush method actually works and he cares for your carpet as if it was his own!
Highly Recommend
Price assessment: Reasonable price
Price: $400–450
Services: Carpet steam cleaning
Response from the owner · 7 months ago
Debra, thank you for your kind words, and I am glad we were able to give your carpets some new life. May you have a blessed day, and we look forward to our next visit. Jim
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Mike Farlow (TXAggieMike)Local Guide · 51 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
This is a real 5-star review.
I had gotten myself into a pinch and tight timeline to get floors cleaned and pet odor removal done.
I was recommended to Jim and New Life and was encouraged to see the 5 stars.
Speaking g to Jim on the phone to set the appointment, I could tell I was calling the right person. He was very personable, knowledgeable, and professional. And very important… he listened.
Too many other business people want to brush you off. Not Jim. He listened to my request and needs, talked with me about possible solutions, and then settled in the day/time and service that would solve my problem.
He showed up at the time promised, and tucked in to work.
The results were better than I could have hoped for.
Afterwards he took the time to answer my ongoing care questions and provided some suggestions on how to keep things nice.
Price was more than reasonable for the scope of work and the timeline I needed it done.
If you need someone to help with floor cleaning that will get it done right and you can trust, Jim is the man to call.
Price assessment: Great price
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 8 months ago
Mike it was a pleasure meeting you and I am glad we got the issued resolved. Thank You for your kind review! Jim
