Google reviewers rate New View Roofing 4.9 out of 5 based on 703 reviews, with the owner responding to 68 percent of feedback. Customers frequently praise the company for punctuality, clear communication, and assistance with insurance claims during roof replacements, repairs, and gutter installations. However, low-star reviews cite a pattern of unresponsiveness regarding warranty repairs, missed appointments, and rude customer service interactions.
Google rating: 4.9 out of 5 from 703 reviews (96% five-star).
Reviews on this page: 703 Google reviews (672 with written comments, 14 with photos).
Owner responses: the business replied to 68% of reviews.
Reviews from Google, shown as published (original wording, unedited).
GR
Glenda Riddle5 reviews
★★★★★
Mr. Patrick Kenny was professional. He climbed on the roof, took pictures of the roof damage, gave us a price ( not an estimate), the exact price for the job and a date when the roof would be repaired.
Roofer came out, the repair took about an hour , gave us pictures of Excellent work, perfection.
Thank you Mr. Kenny
Price assessment: Great price
Services: Roof damage repair
Response from the owner · 2 days ago
Glenda, thank you for such a thoughtful review. We’re glad Patrick walked you through the damage, gave you a clear price and date, and that the repair turned out the way you hoped. We’ll make sure he sees this. Thanks for taking the time to share it.
I had the pleasure of working with Pat who expertly and professionally guided me through the roof shingles replacement due to hail damage and dealing with insurance company who was less than customer friendly. Pat took the lead on working with them and took all of the stress off of me. Pat and his team are incredible and I highly recommend them for any roof repair needs!
Gregory, thank you for the review. Dealing with hail damage and an unresponsive insurance company is a lot to take on, so we’re glad Pat could take that weight off you and guide you through the shingle replacement. We’ll make sure he and the team see this. Thanks for recommending us.
Great job on the new roof! I couldn’t be happier with the result. A much better install than the original from the builder 9 years ago. The owner, Nick, is a real pleasure to work with. Cordial, professional and EXTREMELY helpful during the back-and-forth negotiations with my insurance company. If you need an entire roof or just a roof repair, I highly recommend New View Roofing.
Services: Gutter repairs, Roof installation
Response from the owner · a week ago
David, thank you for the kind words and the five stars. We’re glad the new roof turned out better than the original, and that Nick was helpful and patient through the back-and-forth with your insurance company. We’ll make sure he sees this. Thanks for recommending us.
Replacing our roof for hail damage with New View was easy and most pleasant. Our project managers John and Sam were great to work with. They explained things to us as needed, and were responsive with our insurance company adjuster. We were able to secure a fast date on their schedule and their crews showed up as promised. The crews were also super efficient and pleasant. Sam and John's management process was precise and dependable. I wish I had more roofs to replace.
Thank you for the detailed review. We're glad John and Sam made the hail damage repair easy from scheduling through to the final crew work, and that they stayed responsive with the insurance adjuster throughout. We'll pass this along to both of them. Appreciate you taking the time to share this.
New View Roofing is an excellent choice for roofing and gutters.
SAM NEYER was incredibly helpful in working with my insurance company. He stayed in constant communication with me regarding progress and scheduling. He made the process from start to completion very easy. He was very pleasant and professional. He is a real asset to the company.
In addition, the roofing and gutter teams were hard working, reliable and did an amazing job and thorough cleanup. They were respectful of my property, arrived on time and completed work ahead of schedule.
I will be recommending New View Roofing to friends and neighbors.
Services: Gutter installation, Roof installation
Response from the owner · 3 weeks ago
Tina, thank you for such a thorough review. We're glad Sam kept things on track with the insurance company and stayed easy to reach from start to finish, and that the roofing and gutter crews treated your property with care and left things clean. We'll make sure Sam hears this. Thanks for recommending us to friends and neighbors.
We needed to replace our roof. I talked to one of our neighbors who had just replaced their roof using New View Roofing. Based on his (very good) experience with New View Roofing I decided to also use them. The New View contact, Sam N, was great and easy to work with. Very upfront about our options and always ready to answer my many questions. The roofing installers were very efficient and did a great job installing the roof, protecting the ground around the house, and cleaning up after they were done. Sam also provided some "service after the sale" regarding some additional questions. Couldn't be happier with the whole experience. Price was reasonible. Highly recommend New View Roofing if you are in need of a new roof.
Price assessment: Great price
Services: Roof installation
Response from the owner · a month ago
John, thank you for such a thorough review, and for giving us a shot based on your neighbor's experience. We're glad Sam was upfront with your options and stuck around to answer questions even after the job was done. Glad the crew's work and cleanup lived up to that too. We'll make sure Sam hears this. Thanks for recommending us.
Nick and his team were phenomenal. They were able to come out same day for a roof check. After identifying some hail damage they were able to help submit documentation with the insurance and then handled everything afterwards. The insurance company was difficult but his team handled all the communication and was able to get the full amount necessary. The team as a whole was always very responsive and helpful when it came to scheduling!
Thank you, Brandon! Insurance companies can make things difficult, so we're glad Nick and the team could take that off your plate and stay on top of it until you got the full amount you were owed. Same day response and staying easy to reach for scheduling is exactly the kind of service we want to be known for. We appreciate you sharing all of this.
Lily offered great custom service, she’s been very communicative with all my questions and given me recommendations on some future projects
Response from the owner · a month ago
Thank you, Derek! Lily takes pride in being someone you can always reach with questions, and it's great to hear she could point you toward some ideas for future projects too. We appreciate you sharing this.
Scott Berlin and his workers did a great job for us re-roofing our home. The workers showed up on time were very professional and despite the temperature reaching 109 they completed the job on time and did a through cleanup afterwards. This was extrodary considering the conditions. I would highly recommend Scott Berlin and NewView Roofing.
Response from the owner · a month ago
Thank you, Greg! Re-roofing in 109 degree heat is no small task, so it means a lot that Scott and the crew still showed up on time and left things thoroughly cleaned up. We appreciate the recommendation and are glad your home is taken care of.
