eliezer quintanaLocal Guide · 9 reviews
excelente atencion de May. Gracias.por todo
Response from the owner · 3 years ago
Gracias
Review from Google · view on Google
New Window System
New Window System at a glance
New Window System customers frequently praise the company for professional service, accurate pricing, and effective communication throughout the ordering and installation process. Many reviewers highlight the ease of working with staff and the neatness of the final window and door installations. However, several low-star reviews cite significant issues with delayed projects, incorrect measurements, and unresolved manufacturing defects. Additional complaints mention poor follow-up on unfinished jobs and a lack of responsiveness when addressing customer concerns.
- Google rating: 4.8 out of 5 from 417 reviews (95% five-star).
- Reviews on this page: 417 Google reviews (339 with written comments, 13 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: September 23, 2026.
- Service: Window Contractor serving Hialeah, Florida.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★417 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Amber TorresLocal Guide · 49 reviews
Easy to work with and made the whole process feel simple. The service was professional, the work was done neatly, and the windows made a noticeable difference. I’m happy with how everything turned out and would recommend them.
Response from the owner · 2 months ago
Thank you
Review from Google · view on Google
Rosa Pena2 reviews
Buen servicio muy amable y eficaz .
Response from the owner · 3 months ago
Gracias
Review from Google · view on Google
Yorgis Hernandez7 reviews
María ángel es la mejor rapidez y exelente atención muy agradable y servicial
Response from the owner · 3 months ago
Gracias
Review from Google · view on Google
Mandiel Betancourt1 review
La mejor de las mejores… Jackie..!!
Response from the owner · 4 months ago
Gracias
Review from Google · view on Google
Max Figueroa4 reviews
Valeria was the best in every areas professionalism, pricing and service. Highly recommend
Response from the owner · 4 months ago
Thank you
Review from Google · view on Google
JOHNNY STALEYLocal Guide · 20 reviews
These people are the real deal..nice folks to do busness with..they said what they were going to do..and did it...on time and great price..will do business again with..thank you
Response from the owner · 5 months ago
Thank you very much
Review from Google · view on Google
Ana PrietoLocal Guide · 17 reviews
Amazing job,Javier and Richel nice guys I recommend this company 💯 great price and Quality.Thanks you.
Response from the owner · 6 months ago
Thank you
Review from Google · view on Google
William Gonzalez1 review
Estuve en la oficina para un estimado y me atendieron muy amable muy profesional me dieron toda la explicación necesaria
Response from the owner · 6 months ago
Muchas gracias
Review from Google · view on Google
Patty BallesterosLocal Guide · 13 reviews
Worse company ever! Delay our proyecto for months Measurements were wrong on sliding doors and had to wait for months for the new ones, never came on time, the most horrible experience!!! They sell the windows and subcontract installers. No experience in condominium! Be careful!
Response from the owner · 7 months ago
Mr. Cristian Ballesteros, this review does not reflect the full situation. Your project delays were largely due to ongoing construction inside the apartment that was not performed by our company, as well as condominium requirements outside of our control. These factors were communicated throughout the process. The sliding doors were replaced following manufacturer protocols, as these are custom impact products that require production time. Most importantly, the project was completed, passed all required inspections and permits, and met all standards. However, payment was not made as agreed, and after multiple attempts to resolve the matter, a lien had to be filed to recover the outstanding balance. At this point, the project is fully completed and closed.
Review from Google · view on Google
Business details
- Address: 9501 NW 80th Ave, Hialeah Gardens, FL 33016
- Phone: (305) 603-9881
- Website: newwindowsystem.com
- Service area: Hialeah, FL