Analyzing 9,400,2369.4M ReviewsFor 26,78326.8K Experts
Google reviewers rate the agency 4.9 out of 5 based on 246 reviews, with the owner not responding to any comments. Positive feedback highlights punctual communication, transparent guidance, and successful apartment searches for both renters and landlords. However, low-star reviews criticize specific staff for rudeness, dishonesty during negotiations, and unexpected broker fees.
Data from Google, last updated November 10, 2026.
246 Google reviews we collected
Phrases our text analysis found in 237 written reviews
How often each topic comes up in the written reviews
We read 237 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Constance is super knowledgeable and truly a joy to work.”
“This was the most rude person I have ever worked with (Tony Messiena).”
“I would highly recommend Will to both buyers and sellers!”
“My family and I moved to NYC from Los Angeles and worked with Ben Strat who I cannot recommend highly enough.”
“Our search was very defeating before working with her and once we contacted her, we were immediately touring units.”
“I cannot say enough about how wonderfully she treated me and walked me through the process step by step.”
“He is courteous, communicative and most importantly reliable.”
“My broker Steven lied to me twice during negotiations, hoping the deal was so close to being done I would have to sign with them.”
“Her knowledge and attention to detail were invaluable, especially when it came to negotiating and handling every fee or paperwork requirement.”
“Horrible customer service, they must be using an ad reputation company to boost reviews on google because based on what I read I certainly am not bein…”
“Delroy helped us to find a commercial space that was both reasonably priced and in a great location.”
“Especially when you’re a 22 year old kid who’s moving to New York City for the first time and are scared that you’ll be “ripped off” one way or another haha.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 246 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Constance is super knowledgeable and truly a joy to work. Very professional. Highly recommend.
I worked with Sayra Gomez out of the John St location. She was absolutely INCREDIBLE! To say she went above and beyond is an understatement. Going the extra 5 miles while her husband was in the hospital. I was going through a divorce so needed a bit of extra help. Sayra never made me feel uncomfortable in any way. I cannot say enough about how wonderfully she treated me and walked me through the process step by step. On top of that, she found me a great apartment in my dream neighborhood! 🤩🤩🤩
I worked with Sayra Gomez and it was truly the best experience. Our search was very defeating before working with her and once we contacted her, we were immediately touring units. We found our dream apartment just days after beginning our search with her.
William Tan helped me rent some units to amazing tenants. Over the past year, he's helped me fill multiple units in less than 3 weeks. He's great to work with as he's very knowledgeable, professional, and easy to communicate with. You can tell that he always has his clients' best interests at heart. I would highly recommend Will to both buyers and sellers!
Selmar Sumer was conscientious and relentless in finding the perfect seller.
Connected with Susan via a RentHop listing and she was excellent to work with. Was very prompt in all of her communications via email, call, and text. She negotiated an early move-in date with no fees and even helped me identify nearby garage options for car storage. Very grateful for all her work finding my new space!
Delroy Bodley. And his team at the New York Keller Williams were amazing. Delroy helped me out multiple times with various real estate transactions. Leasing out our property and overall general counseling and guidance towards selling and renting. I highly recommend him in the team. You will be in good hands.
Delroy Bodley made a fantasy into a reality with being a great agent. Prior to working with Delroy Bodley, I had a family member that I depended on take of real estate activities, this agent cost me alot of money. After working with Delroy Bodley, I realized there are levels to real estate agents. I was fortunate to get a great one, Delrooy Bodley has amazing communication skills to assure that I was up to date with every detail. I hired Delroy Bodley to sell my home in Canarsie. He had a game plan executed, got me the price I desired on the first showing and was ready for closing in 17 days. If you want a real esate agent that goes above and beyond but make it look easy get in touch with Delroy Bodley.
Delroy Bodley assisted with renting my apartment and was amazing! He is courteous, communicative and most importantly reliable. He made the process seamless and alleviated any stress. The process is not easy but I felt supported and relaxed. I recommend him for any real estate needs.
I cannot recommend Delroy Bodley enough! As a senior student apartment hunting independently for the first time, I was a little nervous going in, but Delroy made the entire experience genuinely smooth and stress-free from start to finish. He was always available whenever I needed him, walked me through anything I was confused about, and never once made me feel rushed. He was incredibly transparent, answered every question I had, and always confirmed things with me before moving forward which made me feel so much more confident throughout the process. Thanks to Delroy, I found and secured my new apartment in Flatbush, Brooklyn within a week. Once my new landlord gave the green light, everything moved so quickly. I submitted my documents and had confirmation I got the place in under an hour! More than anything, he just made me feel comfortable and taken care of, and that meant everything to me. If you're looking for an agent who is professional, patient, and genuinely kind — Delroy is your guy. So grateful for him!
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Analyzing 9,400,2369.4M ReviewsFor 26,78326.8K Experts