New York Towing SRV holds a 4.9-star rating from 34 reviews, with the owner responding to all feedback. Customers frequently cite quick arrival times, reasonable pricing, and professional communication as key benefits. However, one recurring criticism involves improper towing methods for all-wheel-drive vehicles, specifically the failure to use a flatbed, which allegedly resulted in mechanical damage and a lack of accountability from the company.
Google rating: 4.9 out of 5 from 34 reviews (97% five-star).
Reviews on this page: 34 Google reviews (26 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 19, 2026.
Service: Towing Service serving New York, New York.
Data from Google, last updated November 11, 2026.
Star ratings
34 Google reviews we collected
4.9of 5
5 stars3397%
4 stars00%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 26 written reviews
93%praise
Praise5793%
Complaints47%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1321%
Speed & response1321%
Would recommend1016%
Price & value915%
Quality & results813%
Honesty & trust610%
Communication23%
What customers talk about
We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My car broke down at the worst possible time, and Mike arrived quickly, was incredibly professional, and made a stressful situation so much easier to handle.”
“Service was quick and easy and would definitely refer nearby friends to this tow service.”
“The cost was reasonable and I would recommend Mike and NY Towing SRV to anyone who needs a tow.”
“Price is reasonable and picked up my car in 20 minutes.”
“The folks were nice and great service was the game my wife and i say thank you”
“Rear Differential was Damaged due to Improper Towing.”
“Their service was reliable, friendly, and truly helpful.”
“Super patient, answered all my questions, showed up early, and even came back when I couldn’t make it there in time.”
People customers mention
Mike5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I had to have a vehicle towed last minute and googled for a near by tow service . NY towing SRV popped up. Mike answered and arrived to my rescue in 15 minutes. The guys at the pound that had my vehicle was disrespectful to me. Mike the tow driver put them in their place and safely got me and the vehicle home. The cost was reasonable and I would recommend Mike and NY Towing SRV to anyone who needs a tow. Great service, price and respectful gentleman!!! Thank you Mike and NY Towing SRV❣️
Services: Car towing
Response from the owner · 2 months ago
Renée, thank you for that greatly appreciate it. 🙌
Matt ZLocal Guide · 51 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
I had an incredible experience with New York Towing SRV, and I have to give a huge shoutout to driver Mike! My car broke down at the worst possible time, and Mike arrived quickly, was incredibly professional, and made a stressful situation so much easier to handle. He was friendly, efficient, and handled my vehicle with great care. You could tell he really takes pride in his work. I wouldn't hesitate to call New York Towing SRV again, and I'll definitely be requesting Mike. Highly recommend to anyone in need of towing services!
Price assessment: Great price
Services: Car towing
Response from the owner · 4 months ago
Thank you so much. It’s greatly appreciated.
Adrian CuneLocal Guide · 38 reviewsiTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
Had my Mini Countryman AWD towed by Mike(Owner).. He didn't use Flat Bed as Needed for a AWD Car! Rear Differential was Damaged due to Improper Towing. He doesn't take any responsibility. Mechanic told me it's due to Improper Towing. Internet says the Same! Please Avoid this Company as they will Just try to get their money then tell you to go Fix Your car as they take no Responsibility for Their Incompetence. I will issue claim with Consumer Affairs & My Insurance Company to get Damages(Rear Differential) fixed by them due to Improper Towing! I don't recommend them! 0 Stars
Price assessment: Overpriced
Services: Car towing
Response from the owner · 7 months ago
Your claim is false yesterday
John Chater2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
My boyfriend's car had a flat and in need of a tow. The team was very helpful and communicative. Service was quick and easy and would definitely refer nearby friends to this tow service.
Price assessment: Reasonable price
Services: Car towing
Response from the owner · 10 months ago
Thank you Chantel 👍
JBLocal Guide · 20 reviewsiTotal number of Google reviews JB has written across all businesses on Google Maps, not just this one.
Mike was awesome, while nobody wanted to take the long drive back and forth to pick my car up and drop off, he did it in a heartbeat. Highly recommend, outstanding service!!!
Response from the owner · 11 months ago
Thank you, KYLE. It was my pleasure.
Brianna Gomez3 reviewsiTotal number of Google reviews Brianna has written across all businesses on Google Maps, not just this one.
Excellent Towing Service!
I had an unexpected issue with my car, and this towing company was incredibly quick and efficient. The driver arrived faster than I expected, handled everything with professionalism, and made the whole situation much less stressful. Their service was reliable, friendly, and truly helpful. I’m very grateful for their assistance and I highly recommend them to anyone who needs fast and dependable towing.
Price assessment: Reasonable price
Services: Long distance hauling
Response from the owner · 11 months ago
It was a great trip to Bridgeport CT thank you.
Tyheim Browning1 reviewiTotal number of Google reviews Tyheim has written across all businesses on Google Maps, not just this one.
