Customers frequently praise the knowledgeable medical staff, friendly office personnel, and quick appointment scheduling for services including tattoo removal, melasma treatment, and lip blush. Many note that consultations are thorough and procedures are less painful than expected, with visible results developing over multiple sessions. However, several reviewers criticize the high per-session pricing, stating that costs are excessive relative to the short treatment duration and that initial expectations regarding guarantees or session inclusions were not met.
Google rating: 4.9 out of 5 from 338 reviews (93% five-star).
Reviews on this page: 338 Google reviews (166 with written comments, 2 with photos).
Owner responses: the business replied to 43% of reviews.
Most recent review: August 11, 2026.
Service: Tattoo Removal Service serving Costa Mesa, California.
Data from Google, last updated November 11, 2026.
Star ratings
338 Google reviews we collected
4.9of 5
5 stars31493%
4 stars165%
3 stars31%
2 stars21%
1 star31%
Praise vs complaints
Phrases our text analysis found in 166 written reviews
98%praise
Praise25698%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10139%
Speed & response4317%
Would recommend4216%
Quality & results2811%
Price & value239%
Communication197%
Honesty & trust42%
What customers talk about
We read 166 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The office staff were nice, the doctor was extremely informative and helpful.”
“While each session was quick the tattoo slowly fades each time and the healing process sucks.”
“I would highly recommend them to anyone and will also be going for other professional skincare needs!”
“I had a wonderful experience with the services provided.”
“I feel confident in his work and can't wait to have my horrible microblading eyebrows removed.”
“Their prices are extremely fair for such great service.”
“At $300 per session, this place is a complete rip off.”
“Tien is incredibly knowledgeable and carefully explains everything”
“so far so good, my tattoo already looks lighter honestly.”
People customers mention
Tien38 reviews
Sean4 reviews
Pico3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
This place charges way too much for tattoo removal! They charged me $650 for one quarter of a half sleeve, and I didn't see any results. I was under the impression that the money that I paid would cover more than one session, but they just told me that it was only for the one 20 minute session, and that they only guarantee their work after 12 sessions. So $7800 to remove one quarter of a half sleeve is a major rip-off! I am going elsewhere for my follow-up sessions.
Response from the owner · 3 years ago
Matt,
Our price has always been quoted per treatment as indicated on our website, and your signed treatment contract prior to treatment. Regarding patient’s expectation, laser tattoo removal happens when ink pigments are broken down by laser energy, allowing the immune system to metabolize the ink and flush them out of your body within 8-10 weeks. Full removal requires a series of treatment due to unknown factors such as patient's health, skin tone, ink color and saturation as explained during consultation and illustrated clearly via our web site with various stages of removal results https://www.newhopelaserskincare.info/ . We understand your frustration and would like to apologize that our price per treatment and treatment result did not exceed your expectations. Thank you for your review so that we can strive to communicate better to our patients in the future.
Victor Lim2 reviewsiTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
My advice is to temper your expectations. Getting tattoo removal requires multiple session over years. While each session was quick the tattoo slowly fades each time and the healing process sucks. The last few times I got ugly blisters. You have to wait about 2-3 months for the tattoo to heal to get lasered again.
I started going in March 2023 to remove a regrettable tattoo I got about 9 years ago. Took 2 years and 8 sessions for the tattoo to be light enough to be covered up.
Dr. Tien was great. Every session was quick in and out.
Response from the owner · a year ago
Thank you, Victor
Ylse NassarLocal Guide · 17 reviewsiTotal number of Google reviews Ylse has written across all businesses on Google Maps, not just this one.
I had a wonderful experience with the services provided. The office staff were nice, the doctor was extremely informative and helpful. The procedure itself worked well and I was very happy with my results.
Harriet LipsonLocal Guide · 19 reviewsiTotal number of Google reviews Harriet has written across all businesses on Google Maps, not just this one.
My consultation for lip blush removal went great! The doctor was friendly, professional, and took the time to answer all of my questions thoroughly. He explained the process clearly, which made me feel confident about moving forward. I scheduled my appointment and can’t wait to see the results!
Richard Finelli3 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
I came in for a consultation for Pico Genesis for my Melasma. All my questions and concerns were answered. We didn't feel rushed at all which I appreciated. Afterwards, I decided to have my 1st treatment to see how my skin would react since I am very sensitive. So far its been 3 days since my 1st treatment and my skin feels okay. What I liked about the Pico treatment was Dr. Tien could adjust it and lower the intensity if I felt it was too uncomfortable. Overall, it wasn't too bad in pain. It felt a bit uncomfortable at first but tolerable. At the end I really enjoyed the cooling mask. Dr. Tien explained how to take care of my skin after the treatment and she was a pleasure to meet! Dr. Tien and all the staff were very friendly! My experience here was a great one! I am excited to come back for my future treatments. I highly recommend coming here ❤️.
