Newton Animal Hospital holds a 4.5-star rating from 277 reviews, with the owner responding to 29% of them. Customers frequently praise the veterinary staff's professionalism, communication skills, and willingness to address urgent needs, such as same-day appointments and medication assistance. However, recurring criticisms in low-star reviews highlight issues with front desk reception, including rude behavior, scheduling errors, and rigid policies regarding food purchases or appointment requirements.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
My pets are treated very well. I am pleased with everything they do for our family.
Vernon, thank you for the 5 star review! We love taking care of your pets. We appreciate your taking the time to leave a review. And we LOVE the picture! Thank you!
I called today to ask about availability, as my mom's cat is having an urgent need. Understandably, they did not have any availability, which is not why I am leaving a 1 star review. I am leaving a negative review because the receptionist was extremely rude and hung up on me when I asked for recommendations of where to take my mom's cat. I would not recommend based on the customer service received.
Hello Rebekah, Thank you for providing feedback and letting us know about your experience. My name is Denise and I am the Office Manager. First, I am sorry that we weren't able to see your mother's cat today. I appreciate your understanding. Our calls are recorded, as the announcement indicates, I have listened to the call and am confused by your description. I would be willing to visit with you about the call. If you would be willing to talk further, please give me a call at 316-283-1650. Thank you.
Love Newton Animal Hospital, Dr Brunson, and all the techs and admins!! Wouldn't take my dog any place else.
They are an amazing veterinary clinic. I had a puppy how was sick and dying from parvo and they worked so hard with me and saved her. Dr Tonn and his staff we so amazing.
Dr. Tonn and his staff are most professional and caring concerning pets, of all kinds!
Thank you for your kind words! We appreciate that you took the time to let others know about your experience with us. We look forward to caring for your pets in the future.
My usual vet was being completely unresponsive regarding my pet’s medication. Newton Animal Hospital not only provided us with what we needed the same day, but went as far as to step in and contact our usual vet directly to help resolve the communication issues our usual vet was posing. If it weren’t for them, our dog would still be completely unsettled and unwell, but Newton Animal Hospital’s quick reaction and communication changed that for us. We will certainly be switching here after the positive experience we had with them today.
Hello Morgan, Thank you for taking the time to share your experience at Newton Animal Hospital. We are glad we were able to help you with your pet's medication! We appreciate your kind words and look forward to providing care to your pets in the future!
Declined my request for cat food because they say he needs an appt . I did not know this in advance and now almost out of food! Ridiculous!
Christy, I am sorry we were not able to provide the cat food to you. Most of the food we carry is prescription diet. Unfortunately without an established current veterinary-client-patient relationship or written prescription from another veterinarian, we cannot dispense it. I apologize for any confusion. If you have further questions, please call our Office Manager, Denise, at 316-283-1650.
Great service and friendly staff. Called in to get my cat checked out and was able to get in the same morning. I would definitely highly consider coming back for future needs and my other pets. 😊👍🏽
Dr. Tonn took care of our cat Jennie and our dog Bo. Both pets have been gone now over 20 years. At the end of June 2025, we finally decided on adopting a kitten. Both my husband and I wanted to come back to where Dr. Tonn practiced I called and spoke to Jane to make an appointment and spoke about the disadvantages of declawing. We discussed claw caps. I made an appointment to have the caps put on When I came to Winnie's appointment I was then informed that I needed to buy the claw caps beforehand. I did not know that I was expected to obtain them or I would have The vet tech was suppose to have clipped them. I am not sure if that occurred. Winnie did get checked over and a shot. When I went to pay, I had misplaced my debit card and asked the other receptionist to hang on and I would get my husband's . As she walked away, I heard the comment "sure I got all day" I still plan on Winnie's care taking place with Dr. Tonn or one of the other vets and hope for a more positive visit next time New review today 08/19/25 In my previous review I made complaints .These were valid. I believe in second chances. Yesterday, Winnie had surgery by Dr Tonn. I went in with a different attitude. I approached the staff with a friendly attitude The check in process was wonderful Heather, the vet took Winnie and I into a exam room and went over what would go on. The surgery went well I called in the afternoon twice to check on how Winnie was, telling Carmen that I am probably a pain in the butt about making my inquiries This morning when I picked Winnie up Heather gave me post op instructions. Dr. Tonn & Heather made sure Winnie was in a carrier and not the basket with blankets that I had bought. I write all this to say..perhaps the first visit seemed worse because of my attitude. This practice is 100% excellent and Winnie will continue to be a patient of Newton Animal Hospital
Hello Cheryl, Thank you for taking time to leave feedback and let us know about your experience. We would like to express our apologies for the issues with your recent visit. It should have been explained that we do not stock nail caps. I am sorry for that miscommunication. Checking Winnie's medical record, they did a complimentary nail trim. If they weren't short enough, I apologize. We will do a complimentary nail trim at her next visit. I am sincerely sorry about your check out experience. I have visited with our reception staff about your visit. We have a high standard for our services and are sorry that we did not meet them. We would greatly appreciate the opportunity to do better at another visit. If you would like to talk further, please call our Office Manager, Denise at 316-283-1650. Thank you.
Nice vet handles thing well
Thank you for the awesome review! We appreciate you taking the time to share your experience. We are luck to have clients like you! We look forward to working with you again!