Analyzing 5,377,1955.4M Reviews For 14,40614.4K Experts
Google reviewers rate NewWay Drain Cleaning five stars based on 287 reviews, highlighting rapid response times and same-day availability for services like sewer jetting, drain cleaning, and water heater installation. Customers frequently praise the technicians for clear communication, professional conduct, and the use of video inspection to explain issues and verify work completion. While most feedback is positive, one low-star review notes that a scheduled appointment was missed due to the crew arriving early without proper notification, though the company owner responded to a portion of the feedback.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 255 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Cody was very professional and friendly, worked efficiently and was clean.”
“I had these guys come out to clear a very slow main drain line.”
“These guys got to work immediately jetting the main line and where very knowledgeable with any questions I had.”
“From initial contact with Tim at NewWay to scheduling the call out with Laura, I would highly recommend NewWay!”
“Jonathan and Jorge did a amazing job was gone in ten minutes and explained everything.”
“He explained everything he was doing and educated us on how the drain became blocked.”
“$395 was very reasonable & the best news was there's no major work needed.”
“They did honest and good work and kept me updated the whole time”
praise complaint · found by our text analysis, Google review wording unchanged.
Jonathan and Jorge did a amazing job was gone in ten minutes and explained everything.
Excellent, Thanks for the 5 star review. Please keep us in mind for all of your drain cleaning, plumbing, pipelines and excavation needs in the future.
Cody came out within 2 hours of my phone call to clean out our basement drain that had plugged up and flooded part of our basement. He explained everything he was doing and educated us on how the drain became blocked. After snaking the system he flushed it to make sure it was draining properly. Cody was very professional and friendly, worked efficiently and was clean. From initial contact with Tim at NewWay to scheduling the call out with Laura, I would highly recommend NewWay! Thanks, NewWay!
Great! Thanks for the 5 star review. Please keep us in mind for all of your drain cleaning, plumbing, pipe lining and excavation needs.
I had my sewer back up into my basement and couldn’t get the water to drain, I called and they sent two guys out, Johnathan and Jorge showed up on time scoped my main line and showed me footage of 9 tree root blockages. These guys got to work immediately jetting the main line and where very knowledgeable with any questions I had. After jetting showed me scope footage of all the blockages cleared out and located a clean out in my side yard. These guys did a great job and cleaned up any mess they made and where in and out in a timely manner. They did honest and good work and kept me updated the whole time
Thanks for the 5star! Glad we could help.
Great job. Very attentive to detail. Made sure the job was done the right way.
Came out on short notice and got the tree roots out of my plumbing. Great service!
Jonathan and Jorge were amazing at my house today. It was a same day house call for a tub that wouldn’t drain — that turned into a stinkier, bigger issue. They handled it with ease, explaining things and bringing me along in the process (note: I know nothing about plumbing!!!). Thank you so much — will use again and 10/10 recommend.
Jonathan arrived on time and quickly diagnosed and corrected our drain problem. We will call him again.
Jonathan and Jorge went right to work and cleared both the toilet and the sink drains. They did an excellent job.
Appreciate the great review! Keep us in mind for all of your drain cleaning, plumbing, excavation and pipe lining needs in the future.
Very quick service! Explained and addressed the issue thoroughly. Gave tips on how to prevent the issue from happening again.
Awesome! Thanks for the 5star review. Glad we were able to help
My landlord sent these guys to my house on a weekend. They were great, got here in a timely manner, did a great job. I love them.
awesome thanks for the 5star! Glad we could help.