Analyzing 8,487,8778.5M ReviewsFor 24,10824.1K Experts
Reviewers note that Next Level handles water damage restoration, carpet cleaning, mold remediation, and odor removal with punctuality and thoroughness. Customers frequently praise the team's professionalism, communication, and ability to meet tight deadlines. The only recurring criticism involves a single low-star review where a mold-sensitive client felt the company merely provided referrals rather than performing the requested remediation directly.
Data from Google, last updated November 5, 2026.
27 Google reviews we collected
Phrases our text analysis found in 14 written reviews
How often each topic comes up in the written reviews
We read 14 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their service is exceptional and their professionalism is top notch.”
“Ashley and her crew were right on time, she was very professional, extremely knowledgeable, trustworthy and very thorough.”
“The next day the landlord called me furious saying ashleys dad called him screaming about me messaging Ashley and said if im there they aren't doing the job.”
“Ashley and Al are a powerhouse team that make sure the job gets done with integrity and respect.”
“I'd recommend them to anyone!”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 27 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Devin and Ashley were wonderful. Cleaned every nook and craney. Thank you so much!
The team at next level really went above and beyond on this one. I needed carpets in the house done and ready for move in with 48 hours notice and the Crew at Next Level put my worries at ease and made it happen. Couldn’t thank Devon enough, that guy broke the process down step by step and really killed it. Super thankful for them.
Thank you Brett for your 5 star review We were happy to help
Great company and great service. Had a warranty from previous house owner. Devin came out and took care of the issue
Thank you Rashawn
Ashley and Al are a powerhouse team that make sure the job gets done with integrity and respect. Their service is exceptional and their professionalism is top notch. I'd recommend them to anyone!
Thank you Katie we appreciate our team too!
Sophia (Maria) came yesterday to do a deep cleaning to start the spring season off. I've been sick and unable to clean myself. She does so much more than clean. I have a cat and she got every piece of cat hair in my house. She pays attention to everything she touches. I love her organization when it came to cleaning every room. She has different cleaning mops for the bathroom the the rest of the house. A women who puts her heart and soul into her job. Doesn't complain or make me feel bad because my house wasn't immaculate when she got here but sure was when she left. I woke up this morning feeling so much better because my house looked and smelled great. Of you're looking for a true hard working person, Sophia is the women for your residence.
If I could give 0 stars I would. I am extremely mold sensitive, got diagnosed with mold toxicity from the last apartment I was in and get chronic inflammatory response syndrome from it. I help a ton of families that can't afford testing. With that being said, Ashley gave me a bunch of cards told me if I needed a remediation company to call her. My landlord needed a company to come in the next few days and asked me to call my companies I work with. They were booked so I reached out to Ashley. I scheduled a time for her to come out, but she called the day before and said she could come now that way they could start sooner. My landlord sent out a previous companies which I was the only person present for the estimate. She came out did an inspection which included putting a big hole in my bathroom ceiling and pulling out moldy material. We had to use my personal vacuum to vacuum up everything that fell. We then put tape over the hole and she told me I should leave because of how sick mold makes me and that if the landlord wanted to move forward with the estimate they would be there in the next few days. The landlord found out about the hole in the ceiling and then wasn't happy he wasn't there and asked for the companies number. The landlord ended up saying sorry about getting mad and wanted to move forward with them doing the work. They were going to begin in the bathroom and my bedroom. Before then I was the only one communicating with Ashley. I found out what day they were coming and had a few questions because of my mold illness and because I have a cat. Our mutual friend just talked to her and told me to message her with my questions and concerns. I messaged her my questions. Her answer was great. Sounded perfect. Then BOOM! Everything changed. All of a sudden my landlord messaged saying not to contact Ashley again. I was confused so I listened. I was just trying to find out if my cat and I should leave and if they were going to contain the area and use air scrubbers or what. I needed to know what to pack up. I packed everything for myself and my cat and left the day before they were supposed to come because I worked the whole day before. Our mutual friend informed me that Ashley canceled our remediation. Confused because no one told me anything I reached out to my roomate asking her. She said they are still coming in the morning. So I stayed gone. The night before the job Ashley messaged me saying she isn't coming. I didn't respond like my landlord said. The next day the landlord called me furious saying ashleys dad called him screaming about me messaging Ashley and said if im there they aren't doing the job. I just moved into this apartment and now my roomate and landlord were all mad and yelling at me saying I did something wrong and now the landlord couldnt get his house fixed. He wanted to kick me out. I confirmed I have not talked to Ashley or anyone else since he told me not to. The next day when he showed up to kick me out I showed him my phone and he was like are you kidding me you didnt do or say ANYTHING WRONG. This company was just giving me the run around. If I didnt have record of our whole conversation I would have been homeless. Come to find out they cancelled the job for two reasons. 1) because she underbid the estimate and they couldn't just admit it and change it they had to pick an innocent person to blame it on. 2) ashley claimed they didnt want to get suid for not doing the job correctly because she found out I have a lawsuit against my old landlord. Thanks to all this I had to move out because after that my landlord just hired a contractor instead of a mold company because they waisted his time and it was an emergency and they didnt cover anything, contain anything, use air scrubbers or anything at all when walls and ceiling had to be replaced. Everything I own is gone once again. If they would have just came and did they job they were hired to do I would still have a place to live.
Hi Katelyn, We are so sorry your experience was negative and stressful, as stated to you in the beginning we normally do not get involved with the tenant landlord relationship. We cancelled the job to do to various red flags from the landlord and tenants, the estimate was appropriate for the bathroom ceiling not the other areas the tenant wanted removed and the landlord didn't approve. We exercised our right to turn down the job. We hope things have improved for you.
What a great experience with Next Level! Ashley and her crew were right on time, she was very professional, extremely knowledgeable, trustworthy and very thorough. Many thanks!
Thank you Alexis
Every time (sadly there have been many) we have used any services from Next Level Al and Ashley have made what is a horrible situation just a little better. They do AMAZING work, and are so nice to deal with. Professional and offer a bit of funny when you need it interjected. I feel like I am getting together with family every time I have them in. You know they will take care of your home or buisnesd as well as they would their own. Brining it back to the way it was if not better. I want to have them over when it ISN'T a have to reason because they are so nice to have around and wonderful to talk with.
Thank you we have a great Team and we all appreciate the support.
Next level Services is a great company all around!
Thanks Jessie always a pleasure to help make your job easier.
Great company did cleaning and floors at my business very happy with their service
Thanks Deb your floors are a reflection on Betty’s Donuts and Next Level ❤️
Analyzing 8,487,8778.5M ReviewsFor 24,10824.1K Experts