Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers for NextCare Urgent Care in Eden, NC, generally praise the medical staff for their friendliness, attentiveness, and efficient treatment of patients, noting that services like x-rays and blood draws are handled professionally. However, recurring criticisms focus on front desk interactions, including complaints about rude attitudes, refusal to see cash-paying patients, and confusion regarding appointment records. Additional concerns involve unclear pricing for self-pay individuals and occasional long wait times despite the urgent care designation.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
778 Google reviews we collected
Phrases our text analysis found in 500 written reviews
How often each topic comes up in the written reviews
We read 500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All staff friendly, staff makes you feel like everything is going to be okay, they listen closely to concerns instead of brushing off.”
“I just walked in to be seen and Olga said VERY RUDELY that I can scan and sign in or wait till she was finished with what she was doing and then she w…”
“Me and my wife both went to the carolina quick care across the street from the hospital and it was horrible.”
“…n't know the exact date of my second call to them, I do know that it was late September -2025, & I wanna say btwn the 09/22/25 my bday, & 09/30/25 my…”
“Every employee from the lady in the front as I entered to the nurse who did my vitals to the doctor himself was very friendly, professional, & thorough.”
“I had finished the antibiotic my primary care physician had given me but it was a weekend and I was still feeling terrible.”
“I would highly recommend them to anyone Sincerely Annette Oxendine”
“I am a registered nurse myself and I strongly recommend no one go see this PA.”
“…ecked my vitals and took my x rays and the NP who came in to talk and explain everything was excellent.…”
“It was honestly like I was going to a family doctor and they had seen me for years with how welcoming and caring everyone was.”
“Reasonable cost.”
praise complaint · found by our text analysis, Google review wording unchanged.
All staff friendly, staff makes you feel like everything is going to be okay, they listen closely to concerns instead of brushing off. Providers are great and have awesome bedside manner not with just the patient but also the family of patients.
The lady at the front desk refused to see me . She said she didn’t have any cash in the drawer . All I had was cash.
Never will I come back to this urgent care because nothing is urgent for them! If you want to wait 2+ hours then this is the place for you! Front desk receptionist mixed my information up with a client who came in after me. It's only 1 doctor in the whole clinic!!! I waited 2hrs and no one was there just me and…
Everything went good after they got everything straight the manager was nice she was very helpful she save me from driving a hour or more to their other location
I came in absolutely miserable today but the moment I walked to check in, to the ladies that got my vitals and history, and to the provider, everyone was so caring and so personable. I felt heard, safe, and that the provider gave me the best treatment plan. I've followed her directions and took my medication and I…
It was good waited longer than I expected to be the first patient there I was there at 805 wasn't called in bk until 830 was out by 850
4.7 ★★★★★ 778 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
All staff friendly, staff makes you feel like everything is going to be okay, they listen closely to concerns instead of brushing off. Providers are great and have awesome bedside manner not with just the patient but also the family of patients.
The lady at the front desk refused to see me . She said she didn’t have any cash in the drawer . All I had was cash.
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Never will I come back to this urgent care because nothing is urgent for them! If you want to wait 2+ hours then this is the place for you! Front desk receptionist mixed my information up with a client who came in after me. It's only 1 doctor in the whole clinic!!! I waited 2hrs and no one was there just me and another lady!! Insane never waited in a urgent care for this long!!! NEVERRRR AGAIN!
The receptionist was very nice and the provider was great
Everything went good after they got everything straight the manager was nice she was very helpful she save me from driving a hour or more to their other location
Very friendly and fast
It was great fast service
I came in absolutely miserable today but the moment I walked to check in, to the ladies that got my vitals and history, and to the provider, everyone was so caring and so personable. I felt heard, safe, and that the provider gave me the best treatment plan. I've followed her directions and took my medication and I already feel better than I have in three days. I can't thank them enough. If I ever have another urgent need, NextCare Urgent Care is where I'll go.
It was good waited longer than I expected to be the first patient there I was there at 805 wasn't called in bk until 830 was out by 850
Was very caring and polite, addressed my issue and took care of them. I would highly recommend them to anyone Sincerely Annette Oxendine
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
