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Nextgen Realty

4.7 ★★★★★ · 461 Google reviews · 20 photos
Real estate agency · Boston, MA

Nextgen Realty at a glance

Google reviewers rate Nextgen Realty 4.7 out of 5 based on 461 reviews, with the owner responding to only 3% of feedback. Positive comments frequently highlight agents' punctuality, responsiveness, and assistance with lease negotiations or home sales in Boston and surrounding areas. However, a recurring criticism among low-star reviews involves broken communication, such as agents ceasing contact during applications, while others allege misrepresentation of property details or unauthorized retention of security deposits.

  • Google rating: 4.7 out of 5 from 461 reviews (90% five-star).
  • Reviews on this page: 461 Google reviews (440 with written comments, 1 with photos).
  • Owner responses: the business replied to 3% of reviews.
  • Most recent review: September 24, 2026.
  • Service: Real Estate Developer serving Boston, Massachusetts.

Data from Google, last updated October 25, 2026.

Photos

Customer reviews

4.7
★★★★★
461 reviews on Google
5★416
4★15
3★1
2★3
1★26

Reviews from Google, shown as published (original wording, unedited).

Briana Lowe2 reviews
★★★★★

Absolutely wonderful. Jenna has been the biggest help through this transition. She’s reliable honest and great with communication. She really makes you feel cared for which is so important when finding a new home. Completely dedicated to her clients.

  • Property types: Apartments or condos
Response from the owner · 2 weeks ago

Hello Briana, thank you for sharing your experience with Jenna! We appreciate the detailed feedback!

Review from Google · view on Google
AJLocal Guide · 24 reviews
★★★★★

I recently worked with Jenna DeRose to place a tenant at my property in Swampscott, and she was absolutely phenomenal. Jenna goes far beyond the normal responsibilities of a real estate agent. She is consistently responsive, detail-oriented, and remarkably proactive. What impressed me most was that she treated the property exactly as if it were her own—anticipating issues and handling every moving part so I never had to worry or chase her down for an update. I’ve worked with countless realtors and professionals across various industries over the years, and Jenna’s work ethic, tenacity, and resourcefulness easily put her in my top 10 of all time. If you want an agent who truly takes ownership of the process and fiercely protects your interests, I cannot recommend Jenna highly enough.

  • Property types: Houses
Response from the owner · a month ago

Hello AJ, thank you for your review. We appreciate the time and detail you put into it and are thrilled Jenna helped you find a tenant for your property!

Review from Google · view on Google
Richa Balamurugan1 review
★★★★★

Great experience leasing and touring with Hardy!

Review from Google · view on Google
Taylor Hallabuk2 reviews
★★★★★

Awesome to work with. Flexible, undestanding, and helped up find our next home. Hardy is the best to work with!

Review from Google · view on Google
Sara Ruiz4 reviews
★★★★★

Alexander helped us out tremendously after a very big inconvenience in our contract. He was not even the realtor representing us but still went the extra mile to correct the issues we were having! We would absolutely recommend him to anyone moving into or around the Boston area!

Response from the owner · 2 months ago

Thank you so much for taking the time to write about your experience, Sara! We're glad to know Alexander was able to help you :)

Review from Google · view on Google
Heather U1 review
★★★★★

I provided a deposit on an apartment I was intending on renting. I was assured if I chose to not go through with signing a lease I would be refunded my deposit ASAP. After reviewing one the the weirdest leases I've ever seen, I decided to check the reviews for the building in question as well as the management company of the building. While my agent Julia assured the language in the lease was "standard" in MA, despite me having signed 5 leases in MA in the last 20 years, none as ridiculous as the document I was sent, I decided to pass on the apartment. The management company had many google reviews, only 2 stars. The building had numerous tenant complaints as well. So now I've reached out no less than 5 times about my deposit refund and keep getting told to e-mail someone else. I will be following up via small claims court instead. It'll take time to get my deposit refunded, but the courts will award damages etc to make it worth the effort of going through them instead of e-mailing anyone else at Nextgen realty. Not to mention, I'll never work with this company again.

Review from Google · view on Google
Robin MillerLocal Guide · 25 reviews
★★★★★

I had an excellent experience with NextGen Realty. My son and I worked with Alexander Osornio and we couldn't be more pleased. In fact, Alexander saved the day. My son was running out of time looking for a rental before starting work. We had limited luck with other agents - whether it was lack of responses, or agents that simply didn't understand (or care) what my son needed. Alexander seemingly dropped everything to help us, and he detailed varying options/property types with my son. He thought "outside the box" unlike any other agent. Within 24 hours, we had our application completed, approved, and a lease signed. I give Alexander and NextGen my highest recommendation.

Response from the owner · 3 months ago

Hello Robin, thank you for taking the time to leave such a detailed review. We truly appreciate your feedback and are so glad to hear your son's rental situation was resolved and all of his needs are met!

Review from Google · view on Google
Erti Mero3 reviews
★★★★★

I had a great experience overall and can’t recommend them enough. My agent was Azal and she was amazing and really helped me through the process. Definitely would recommend.

Response from the owner · 3 months ago

Thank you so much for sharing your experience, Erti! We appreciate your feedback and are glad to hear Azal was able to help you on your search to a home you love. 🌟

Review from Google · view on Google
J&B Realty2 reviews
★★★★★

We've used NextGen Reality everytime we've had open occupancy at our building and cannot say enough great things about them as a whole. Ian Armstrong is fantastic -- he's always easy to reach, has always provided great applicants and helpful throughout the whole process with handling all the details + heavy lifting. My father also used him prior too, and also enjoyed working with him.

Response from the owner · 2 months ago

Thank you so much for your detailed feedback. We appreciate you taking the time to write about your experience and are always happy to work with you!

Review from Google · view on Google
Tate Skiffington12 reviews
★★★★★

Marta is the best!!!

Review from Google · view on Google

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