Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts
Nicholson Builders holds a 4.8-star rating from 74 Google reviews, with the owner replying to 65% of them. Customers frequently highlight punctuality, clear communication, and professional execution for services ranging from major kitchen and bathroom renovations to small projects like flooring and repairs. While many praise the team's attention to detail and cleanup habits, a minority of low-star reviews cite significant delays in project completion and poor follow-through on unresolved issues after payment.
Data from Google, last updated November 9, 2026.
74 Google reviews we collected
Phrases our text analysis found in 62 written reviews
How often each topic comes up in the written reviews
We read 62 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Not only was the work professionally done, but the workers were a pleasure as well.”
“It's nice to finally find a trustworthy company that does exceptional work!”
“During the many weeks they were here, they arrived on time, cleaned up when they were done, and knew how to handle every situation that came up.”
“I highly recommend Nicholas Builders if you can afford their high quality services.”
“They were so great about keeping lines of communication open, keeping us updated and getting things done as efficiently as possible.”
“The lack of communication, cost overruns, and delayed work made this experience a nightmare.”
“We honestly feel that our bathroom "glow-up" is the best quality, most professional and easiest renovation work we have ever had.”
“…ley and Madison Wichael who were all very knowledgeable, prompt and fair.…”
“I was given a quote at the start, but somehow, they ended up 25k over the initial estimate, without any clear explanation.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 74 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Can't get enough of your designs! The unique aesthetic and flawless execution are simply breathtaking. Count me as your biggest fan from MesonArt!
We could not be more pleased with the work that Nicholson Builders did in our home. Not only was the work professionally done, but the workers were a pleasure as well. During the many weeks they were here, they arrived on time, cleaned up when they were done, and knew how to handle every situation that came up. It's nice to finally find a trustworthy company that does exceptional work!
Thank you so much, Lori! We're thrilled to hear that you had such a positive experience with our Small Projects team. It means a lot to know their professionalism, reliability, and craftsmanship stood out throughout the project-This is what we strive for. Thank you for trusting Nicholson Builders with your home-We look forward to partnering with you in the future!
We bought our house in 2023 knowing it needed a lot of work. One of the biggest issues was an awkward floorplan and small kitchen on the 1st floor that wasn't working for our growing family. We partnered with Nicholson Builders on a major renovation project that ran from May to September 2024. The results were transformational and we couldn't be happier with the end result! The new space is modern, functional, and beautiful. Everyone we interacted with including the design consultants, architect, and project manager demonstrated attention to detail, professionalism, and excellence in customer service. When problems came up, mostly because of mistakes made by subcontractors, the Nicholson team jumped in and solved them quickly. You can really tell that they stand behind their work and have a company culture that values customer satisfaction. I highly recommend Nicholas Builders if you can afford their high quality services.
Thank you, Marc! We’re so glad you trusted Nicholson Builders for your renovation and thrilled that you love the transformation. It was a pleasure working with you, and we appreciate your kind words about our team’s dedication and craftsmanship. Wishing you and your family many happy years in your beautiful new space!
I can't speak highly enough about the experience we had with Nicholson Builders. We had there small projects team come out and do the flooring for the upstairs portion of the house. They were so great about keeping lines of communication open, keeping us updated and getting things done as efficiently as possible. We live in German Village and therefore have an old home. The upstairs flooring was bouncy and squeaky and those were the main reasons for the flooring update. I cant believe that they were able to get rid of every sinlge noise and every single uneven portion of flooring. They said they could snd they delivered in that. It has truly transformed the whole space. I also want to give a huge shout out to the team that came out and did the actual work. It's super important to feel comfortable with people who are coming into your home and these gentlemen were extremely nice, very professional and super tidy. The way they took care of every single detail and left the space looking not the same but BETTER than the way they found it was outstanding. You might pay a little more for the work that Nicholson Builders do, but you are definitely going to get the best results. We absolutely will be using them for our next project.
Wow, David! Thank you so much for your incredibly kind words and for taking the time to share your experience with Nicholson Builders. It means the world to us to hear that our Small Projects Team was able to bring such a meaningful transformation to your home! We know how special and unique older homes are, and we’re beyond thrilled that we could not only meet but exceed your expectations—especially when it came to making your upstairs flooring sturdy, quiet, and beautiful. It’s always our goal to communicate clearly, work efficiently, and treat every home with the utmost care, and hearing that you felt comfortable and well taken care of makes us so happy. We’ll be sure to pass along your praise to the team who worked on your project—they take great pride in their craftsmanship, and knowing how much you appreciated their professionalism and attention to detail will mean so much to them. Thank you again for trusting us with your home. We can't wait to work with you on your next project!
Promises made ..promises kept....quality people quality work ! Honoring workmanship warranty honored after 10 years....(not a written warranty) which included material and labor (most warranties, if they are even honored will not cover both)
Thank you so much for your kind words, Andy! We believe in standing behind our work and doing right by our clients. It’s wonderful to hear that you were pleased with the experience, and we truly appreciate you taking the time to share your feedback.
Recently, we had maintenance work done on our home by Nicholson Builder’s Small Projects Department. It was great to find someone to do minor to moderate repairs that are beyond the time and/or capacity of typical homeowners. We scheduled and worked out the details with Dan McCallister, Paul Batchelder, Bryan Copley and Madison Wichael who were all very knowledgeable, prompt and fair. James Yoder performed the work, and he was detailed and did an excellent job. Overall, we were very satisfied with the whole experience and will keep Nicholson Builder’s on speed dial.
Charles, thank you so much for your kind words and thoughtful review! It means the world to us that you had such a positive experience with our Small Projects Department. We're thrilled to know that Dan, Paul, Bryan, and Madison were able to make the planning process smooth and that James delivered detailed, excellent work on your home. Your satisfaction is our top priority, and it’s wonderful to hear that you felt well cared for throughout the process. We’re honored to have earned a spot on your speed dial and look forward to being your go-to team for any future projects!
I had new windows installed at Barcelona Restaurant and most of the window frames had to be built. Nicholson Builders was a great company to work with. The are detail oriented and great with communication. They coordinated with the glass company so that I didn’t have to worry about that part. The on sight team was courteous, worked quickly and cleaned up everything when done for the day. I will definitely use Nicholson Builders again and highly recommend them.
Scott, thank you for your kind words. Our Team is grateful for the opportunity to contribute to such a beloved local gem in the Columbus community. Thank you for trusting Nicholson Builders with your project, and we look forward to working with you again in the future!
Disappointing Experience with Nicholson Builders I regret hiring Nicholson Builders for our recent home renovation. Unfortunately, the entire process was filled with frustration and disappointment from start to finish. I initially met them in mid-September, and nothing has been done. After three in-person meetings, countless emails, and phone calls, I let them go last week, with two months of my time to renovate now gone. First and foremost, their communication was abysmal. There were numerous instances where I had to chase them down for updates. Emails went unanswered for days, typically taking a week and a half to receive a response. In the interest of time, I called vendors myself to get answers quickly about products. Whenever I did finally hear back, the responses were vague and unhelpful, leaving me constantly in the dark about the project's status. To make matters worse, they completely went over budget. I was given a quote at the start, but somehow, they ended up 25k over the initial estimate, without any clear explanation. When I questioned the costs, they were evasive and provided no satisfactory breakdown, which left me feeling like I was being taken advantage of. Lastly, the work was slow and inefficient, nothing was ever completed. The first project I hired them for should have taken days, dragged on for weeks, and there were frequent delays with no real explanation. I felt like my project was always on the back burner, and getting any concrete timelines was a struggle. The day they finally showed up to work they found the job site locked. They couldn’t wait 15 minutes for the person to return to the house to open it, so they left and moved on to the next job. I asked when I could expect them to return and Will stated, “I have no idea, you’ll have to talk to Paul.” I called Dan and asked if this was what I should expect from them and he became defensive and rude, completely dismissing me. There was no service recovery at all and I had finally had it. All in all, I would not recommend Nicholson Builders to anyone. The lack of communication, cost overruns, and delayed work made this experience a nightmare. I would advise looking elsewhere for your building or renovation needs. Addendum: The response from Nicholson Builders is the perfect example of their "uncommon level of service." My description of what occurred is accurate, unsurprisingly, they have responded with gaslighting. I hope others will see the red flag, they are telling you who they are. It has been a huge relief not to chase them down or hear how far over budget they are. The fact that the materials are mentioned is amusing because they could have completed the work if they'd chosen to stay at the job site. They left, responded to my inquiry about it with rudeness and dismissiveness, and were subsequently fired. If there had been even a sliver of service recovery (like "I apologize, let me find out when they'll be able to come back" etc.) I most likely would have continued with them, but there was none. They also mention a full refund as if this is anything less than the right thing to do, further demonstrating their inability to be accountable. Nicholson, you didn't do any work, what on earth would I have paid you for? Thank you for responding as you have, it's exactly why we are no longer working with you, my initial review stands.
Nicholson Builders is focused on providing an uncommon level of service to all our clients. Our efforts for and relationship with this client was no different than others. The experience described within this review is inaccurate. We were not given the opportunity to perform any physical work for this client. We are careful and intentional with scheduling; in this case a total of 8 weeks had transpired between the first appointment and the day we showed up to start the project. During this time, we were finalizing costs, ordering product, and attending to other details to insure a successful project execution. It is unfortunate that our relationship ended as it did. A full refund was immediately provided despite already having materials on hand to perform the work that was requested and approved.
Nicholson Builders did some home remodeling, bathroom updates & renovations, and a number of smaller handyman type projects. They gave us a clear estimate and contract and stayed on schedule. They did excellent work and communicated very well. On site workers were courteous and good workers. Will Lamm our on site lead worker was excellent! We would definitely use them again and highly recommend them.
Gary, thank you so much for taking the time to leave such a thoughtful review! We're thrilled to hear that you had a positive experience with us from start to finish. It’s always our goal to provide clear communication, quality work, and excellent service, so we’re really glad that came through in your project. Will and the team will be especially pleased to hear your kind words! We’d love to work with you again on any future projects and appreciate your recommendation. Thanks again for trusting Nicholson Builders with your home!
We honestly feel that our bathroom "glow-up" is the best quality, most professional and easiest renovation work we have ever had. We are beyond thrilled. Bryan Copley listened to our ideas and did not suggest (like some) that our job was too small to handle. In fact, our project, (new sink, toilet, flooring, wainscoting and tub surround,) fell perfectly into Nicholson's Small Project division. Bryan helped us fine tune our ideas and source quality fixtures and materials. Paul Batchelder, our project coordinator, answered our many, many questions and kept us updated on work and schedules. Lastly Alfred and Luca, our talented craftsmen, made a tired 100 year-old bathroom look fresh and new, yet still fitting the style of our home. Their attention to detail, their careful clean-up at the end of workdays, and most of all, their communication with us made the work process go smoother than we would have ever thought possible. Our honest review of Nicholson Builders? The best!
Debbie, thank you so much for your wonderful review! We're absolutely thrilled to hear that you had such a positive experience with your bathroom renovation. It’s fantastic to know that Bryan, Paul, Alfred, and Luca made the process seamless and enjoyable for you. We take pride in treating every project—big or small—with the same level of care and professionalism, and it’s rewarding to see that reflected in your feedback. Your bathroom transformation sounds beautiful, and we can't wait to get started on your kitchen project!
Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts