Google reviewers rate Nick's Auto Repair 4.8 out of 5 based on 271 reviews, frequently citing honest diagnostics, fair pricing, and same-day completion for services like brakes, engines, and inspections. Customers often note that the shop avoids unnecessary upsells and communicates effectively, though the business is busy and requires advance scheduling. A recurring criticism involves perceived unfriendliness or condescension during phone interactions, with some low-star reviews describing difficult communication or unexpected delays in repair timelines.
Google rating: 4.8 out of 5 from 271 reviews (94% five-star).
Reviews on this page: 271 Google reviews (200 with written comments, 2 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 27, 2026.
Service: Oil Change Service serving Charlotte, North Carolina.
Data from Google, last updated October 29, 2026.
Star ratings
271 Google reviews we collected
4.8of 5
5 stars25494%
4 stars62%
3 stars21%
2 stars21%
1 star73%
Praise vs complaints
Phrases our text analysis found in 200 written reviews
97%praise
Praise33497%
Complaints103%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust9427%
Price & value8224%
Speed & response4413%
Quality & results3911%
Staff & attitude3911%
Would recommend3610%
Communication103%
What customers talk about
We read 200 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He called me, explained what was going on, was honest about what I needed, didn’t upsell, and gave accurate pricing.”
“It is best to call and make an appointment, and it might be a little ways out, but if you can hold out it’s worth it.”
“Everyone deserves an auto shop they can trust to not screw them over and over charge for unnecessary work.”
“My car was done the same day and I haven’t had a brake issue since.”
“I had some real car issues a few months ago and he just touched it and fixed it somehow.”
“The team here was kind enough to tell me that they didnt require replacement, they didnt try to upsell me or tell me they needed to be changed anytime soon.”
“All follow up questions were given in a condescending manner.”
“…that I did not need a repair that the Honda dealership said I did - highly recommend!…”
“They figured out the issue after explaining what was going on with it.”
People customers mention
Jimmy29 reviews
Nicks9 reviews
Honda4 reviews
Toyota3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
If you want an honest mechanic, go to Nick’s! I took my 2014 Acura RDX to the Acura dealership because my car felt like it was skipping when driving steady speed. They found all sorts of things that put the repairs close to $10k! Brought it to nick’s, showed Jimmy the report from Acura, and left out there for a day. In the end, Acura dealership missed a hose that had a hole in it which was causing the skipping. I got the car fixed for a fraction of the estimate from Acura, like $500. I will go back and get more servicing done there but it isn’t dire at the moment, where Acura wanted to do it all at once. I can’t recommend Nick’s highly enough.
Price assessment: Great price
S
Steven TerryLocal Guide · 12 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
I saw this place recommended on Reddit and took my car here to get my brakes looked at. It is best to call and make an appointment, and it might be a little ways out, but if you can hold out it’s worth it.
He called me, explained what was going on, was honest about what I needed, didn’t upsell, and gave accurate pricing. My car was done the same day and I haven’t had a brake issue since. Even a noise that they occasionally made before I noticed several months later was gone. That’s why I came back to write this review.
Price assessment: Reasonable price
Services: Brakes
T
Tabitha Reed11 reviewsiTotal number of Google reviews Tabitha has written across all businesses on Google Maps, not just this one.
Went here after having my tires repaired here before, and needed my clutch and brakes looked at. The team here was kind enough to tell me that they didnt require replacement, they didnt try to upsell me or tell me they needed to be changed anytime soon. I've come back since twice with two different vehicles. Nicks will continue to be my choice for auto repair. Great team!
Price assessment: Reasonable price
Services: General repairs & maintenance, Brakes, A/C installation & repair, Service not listed
R
Richard Williams1 reviewiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Took my Cadillac XT5 there recently. I already knew it was a bad thermostat. That repair on an XT5 is not simple since it is deep within the V of the engine. On line estimates run up to $1600. Nick quoted me $870. Had the work done the same day. When I picked it up he charged $820 since he didn’t need some parts he thought he had to get. Been running great ever since. Temp gauge is normal now. Needless to say I was thrilled. Very efficient shop. I recommend Nicks!
K
Kylah Paugh2 reviewsiTotal number of Google reviews Kylah has written across all businesses on Google Maps, not just this one.
I love Jimmy he is the only mechanic I trust with any of my cars. I had some real car issues a few months ago and he just touched it and fixed it somehow. He is a wizard. Bless you Jimmy and your team
J
JoLee Rinehardt1 reviewiTotal number of Google reviews JoLee has written across all businesses on Google Maps, not just this one.
I have nothing but positive things to say about Nick’s. I was quoted quite an unreasonable cost at my dealership to diagnose an issue I was having in my wheel/tires. I called Nick’s and they were able to get me in the next morning. Jimmy was honest and straightforward with what he thought the issue was and a pricing range and called me after the diagnosis to proceed with the work, and let me know after the first repair that there could be other issues found. They fixed the first repair and called me back to update that there were no other issues and give me a final price. My service was done about five hours later. Very honest and straightforward repair shop.
Price assessment: Great price
Services: Steering & suspension repair
S
Sara Davenport11 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Mechanics you can trust! I had to take my car to the dealership due to a recall on a part. While they were replacing the part they told me they found several issues that needed immediate repair and the bill they quoted me was almost $1,000. Thankfully I know that Nick's is the best place in town so I took my car there to be evaluated. I gave them the list of repairs that the dealership had given me. After Nick's team thoroughly looked over everything, they informed me that no repairs were needed at this time. I am so thankful for having an auto repair shop that I know I can truly trust when they tell me something does or does not needed to be done. Thank you again for being amazing!
M
Mallory BonnevilleLocal Guide · 40 reviewsiTotal number of Google reviews Mallory has written across all businesses on Google Maps, not just this one.
Fair price, honest mechanics and fast. I'm happy to have tried these guys out and even happier to have a mechanic I can rely on. Thank you for your help with my brakes and rotors.
