Rosie Ramirez
Review from Google · view on GoogleXavier was very nice
- Visited on: Weekend
- Wait time: No wait
- Reservation recommended: No
- Visit duration: 0–2 hr
Ninja Kidz Action Park
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%97+61.6Reliability 28%97+27.4Replies to reviews 8%47+3.9Experts Score= 93Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 9 indoor air quality testing servicesPosition by Experts Score among all companies we track in this category. · better than 25%
5.0 ★★★★★ 23,638 Google reviews · 24 photos
98%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
56%reviews answered by the owner
Nov 2026latest review
Ninja Kidz Action Park at a glance
Reviewers frequently praise the facility's cleanliness, friendly staff interactions, and complimentary water service. Many parents highlight the suitability of the park for birthday parties and note that memberships offer value for regular visits. However, negative feedback cites safety concerns regarding equipment, high admission prices, and long wait times at the register. Additional complaints include difficulties with membership cancellation policies and isolated incidents of unprofessional staff behavior.
- Google rating: 5.0 out of 5 from 23,638 reviews (98% five-star).
- Reviews on this page: 23,639 Google reviews (13,895 with written comments, 872 with photos).
- Owner responses: the business replied to 56% of reviews.
- Most recent review: November 2, 2026.
- Service: Indoor Air Quality Testing Service serving North Richland Hills, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other indoor air quality testing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ninja Kidz Action Park: 97/100 on this factor. Category median: 97.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ninja Kidz Action Park: 97/100 on this factor. Category median: 97.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ninja Kidz Action Park: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ninja Kidz Action Park: 47/100 on this factor. Category median: 84.C
47
Bar = this company · dark tick = category median.
Star ratings
23,639 Google reviews we collected
- 5 stars23,18098%
- 4 stars2671%
- 3 stars610%
- 2 stars350%
- 1 star960%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise1,16999%
- Complaints151%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude77966%
- Quality & results19416%
- Would recommend1019%
- Price & value605%
- Speed & response262%
- Honesty & trust141%
- Communication101%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very nice place, we were invited to a birthday party!”
“terrible staff very unprofessional one of the staff members who’s name i couldn’t get a hold of made a very inappropriate comment to my 6 year old chi…”
“great experience employees are always nice and i love bringing my two sons here to play basketball and jump.”
“To make matters worse, my son’s birthday cake was melted and looked completely messed up by the time it was served.”
“Highly recommend this place to anyone looking for a fun, safe, and positive experience!”
“I would not recommend this place for hosting special occasions unless improvements are made.”
“We visit often so a membership is definitely worth it.”
“They are way over priced!”
“We addressed it with the management and it was explained and resolved quickly!”
“It’s refreshing to encounter a staff member who genuinely cares and brings such positive energy to the place, will be coming back!”
“Took time to explain memberships and even saved money on our visit.”
People customers mention
- Kids 28 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Nansi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 hours ago★★★★★
Elle assisted us with getting us set up. Made the process simple and easy. Veryy helpful!!
Brianna12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 hours ago★★★★★
Very nice place, we were invited to a birthday party! I would recommend and we will be back!
Jasmine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 hours ago★★★★★
Great customer service, free waters offered and passed out to all parents and kids while they play. First time here for a birthday party and it’s been a good experience.
Maranda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 hours ago★★★★★
Amazing!!! Comes around checks on your kids. Great at opening things in spirts to keep the kids excited
Victor3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 hours ago★★★★★
Great place to have a birthday party! Kids can run around and have fun until their hearts are content. Xavier and Chase are doing a great job!
AdamLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 hours ago★★★★★
Really clean. It also seems safer than the other trampoline park I’ve been to. It also has some cool stuff for my daughter.
Photos
Customer reviews
5.0 ★★★★★ 23,638 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
None Ya1 reviewTotal number of Google reviews None has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleStaff was very helpful. Facility was clean. Kids had a lot of fun!
- Visited on: Weekday
- Wait time: No wait
- Reservation recommended: Not sure
- Visit duration: 3–4 hr
Nansi Ibarra5 reviewsTotal number of Google reviews Nansi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleElle assisted us with getting us set up. Made the process simple and easy. Veryy helpful!!
- Visited on: Weekday
- Wait time: No wait
- Reservation recommended: Yes
- Visit duration: 2–3 hr
Response from the owner · a year ago
Hey Nansi! Thank you for your wonderful feedback! We're so glad that Elle made your experience smooth and enjoyable. We appreciate you taking the time to share your thoughts and can't wait to see you again at our park!
phillip ibrahim1 reviewTotal number of Google reviews phillip has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBella is so kind and feloflly Thank you
Drew5 reviewsTotal number of Google reviews Drew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good customer service from sofie
- Visited on: Weekend
- Wait time: 1 hr+
- Reservation recommended: No
- Visit duration: 5+ hr
James Madison1 reviewTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome place, complimentary water while jumping 😀
- Visited on: Weekend
Brianna G12 reviewsTotal number of Google reviews Brianna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery nice place, we were invited to a birthday party! I would recommend and we will be back!
- Visited on: Weekend
- Wait time: No wait
- Reservation recommended: Not sure
- Visit duration: 2–3 hr
Chuong Le2 reviewsTotal number of Google reviews Chuong has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat clean and fun place for the kids to play and Karen’s to relax !
- Visited on: Weekend
- Wait time: 1 hr+
- Reservation recommended: Yes
- Visit duration: 2–3 hr
Emmitt Waterstreet2 reviewsTotal number of Google reviews Emmitt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt’s great
- Visited on: Weekend
- Wait time: 1 hr+
- Reservation recommended: Yes
- Visit duration: 4–5 hr
Larkin Wigley1 reviewTotal number of Google reviews Larkin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good experience!
- Visited on: Weekend
- Wait time: No wait
- Reservation recommended: Yes
- Visit duration: 2–3 hr
Business details
- Address: 8800 N Tarrant Pkwy Ste 200, North Richland Hills, TX 76182
- Phone: (817) 646-5265
- Website: ninjakidzpark.com
- Service area: North Richland Hills, TX