Customers frequently highlight the company's thorough cleaning, punctuality, and flexible scheduling for residential and commercial properties. Positive feedback emphasizes responsive communication, post-service follow-ups, and reasonable pricing. However, a few low-star reviews criticize a decline in service quality over time, increased costs relative to effort, and unprofessional customer service responses to complaints.
Google rating: 4.9 out of 5 from 243 reviews (96% five-star).
Reviews on this page: 243 Google reviews (218 with written comments, 1 with photos).
Owner responses: the business replied to 70% of reviews.
Most recent review: September 20, 2026.
Service: Basement Cleaning Service serving Fox Lake, Illinois.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
243 reviews on Google
5★234
4★6
3★0
2★0
1★3
Reviews from Google, shown as published (original wording, unedited).
KR
Kelsey Reimer6 reviews
★★★★★
Our home always looks great! Efficient and thorough. Easy communication and timely service. Highly recommend!
Price assessment: Great price
Response from the owner · a month ago
Thank you, Kelsey, for your kind words! We're glad to hear that you've had such a positive experience with our efficient and thorough service. Your recommendation means a lot to us. Please let us know if there's anything else we can do for you!
I have had an amazing experience with No Stress Cleaning and Erika. The quality of our monthly cleans has been great, and the communication is excellent. I receive extremely prompt responses and have been impressed with the flexibility as needed to fit my daily life and schedule. I would highly recommend this company for other’s cleaning needs.
Response from the owner · a month ago
Thank you, Hannah, for your kind words and for sharing your experience! We're so pleased to know our service, including communication and flexibility, met your expectations. Your recommendation means a lot to us. We look forward to continuing to assist with your cleaning needs monthly!
We've used No Stress Cleaning for several years. They (Erika) are extremely accomodating with our schedule and our special requests. Sure makes my life easier and worry free! I stopped shopping around and use No Stress exclusively. (I'm a really hard rater, and only give 5 stars for the very best of the very best. In my book, 4 stars is pretty darn good.)
Price assessment: Reasonable price
Price: $150–200
Response from the owner · a month ago
Thank you, Kevin! We're so pleased that our services help make your life easier and stress-free. It means a lot to know you've chosen us as your exclusive cleaning service. Erika and the team appreciate your kind words and look forward to continuing to provide great service tailored to your needs.
We were very happy to have such great professional help with our one-time major cleaning project.
Price assessment: Great price
Price: $500+
Response from the owner · a month ago
Thank you, Linda! We're glad we could assist with your cleaning project and meet your expectations. If you have any future needs, don't hesitate to reach out.
Erika’s No stress cleaning company has been extremely consistent and easy to work with. They clean my mom’s house weekly because she no longer can keep up due to dementia. I’m very happy with their services.
Price assessment: Reasonable price
Price: $100–150
Response from the owner · a month ago
Thank you, Piper, for sharing your positive experience. We're grateful for the trust you've placed in us to assist with your mother’s household needs. Making life easier for families is what we strive for.
The team did a fantastic job cleaning out my mom’s home in Huntley and getting it ready to put on the market. They were thorough and made sure every nook and cranny was cleaned. The house looked wonderful when they were finished! I would absolutely hire them again if I lived in the area. I’ll definitely be sharing their contact information with friends and family who are looking for a reliable and thorough cleaning service. Highly recommend!
Price assessment: Reasonable price
Price: $350–400
Response from the owner · a month ago
Thank you, Ana, for your wonderful feedback! We're so glad our team was able to help prepare your mom's home. Your recommendation truly means a lot to us, and we appreciate you sharing our services with others. If you ever need assistance again, don't hesitate to reach out.
I'm extremely happy with all the cleaning people with No Stress Cleaning, especially being a picky clean person. Even had one cleaner say my house was clean when they were there to clean. To them it's clean because they compare it to others that may be normal.. Lol. They clean anyway (even if it looks clean 😜). Examples: There's a layer of dust you can't see on my white counters, for example. They catch it. There'll be fingerprints you don't see but I do and they get them.
Sometimes there's a learning curve (something in the normal cleaning gets overlooked), and they are so gracious with me when I let them know, and at the next clean, it doesn't get overlooked and hasn't again.
Erika K who quotes, schedules, follows up and communicates to run everything smoothly is phenomenal! Her communication skills, organization skills and concern are extremely excellent!!
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you, Jackie, for highlighting your positive experience and the dedication of our cleaning team, including Erika's exceptional service. We value your feedback and commitment to quality, ensuring we maintain the standards you appreciate.
We have been using no stress cleaning for a few months now and we love them! We have had two ladies come to the house and both do an outstanding job. They are flexible with what rooms we ask them to starts with, they pay attention to detail and always make sure we are happy with the result before they leave. Erika is easy to get ahold of and always finds a time that works with our schedule! We are super happy with them!
Response from the owner · a month ago
Thank you so much, McKenzi, for your kind words and sharing your positive experience. We're delighted to hear how much you value our service and flexibility. Your feedback is greatly appreciated and motivates our team immensely!
I used No Stress Cleaning Service for the first time and was very pleased with Erika's professionalism and customer service before the appointment. Jessica did the cleaning and she was a delight and very professional as well. Afterwards, Erika followed up to make sure I was pleased with the work. This is a great service to use.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you so much, Joan, for sharing your experience! We're pleased you found our team professional and delightful to work with. We appreciate your feedback and hope to assist you again in the future.