Google reviewers rate Normandin, Cheney & O'Neil, PLLC 4.5 out of 5 based on 41 reviews. Clients frequently praise the firm's expertise in estate planning, real estate, and business matters, highlighting thorough communication, efficient document preparation, and professional support during stressful legal processes. However, several low-star reviews consistently criticize the office for failing to return phone calls or messages in a timely manner, with some noting rude interactions with staff.
Google rating: 4.5 out of 5 from 41 reviews (83% five-star).
Reviews on this page: 41 Google reviews (22 with written comments).
Owner responses: the business replied to 10% of reviews.
Most recent review: August 30, 2026.
Service: Small Claims Lawyer serving Franklin, New Hampshire.
Data from Google, last updated October 26, 2026.
Customer reviews
4.5
★★★★★
41 reviews on Google
5★34
4★1
3★1
2★2
1★3
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 22 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was extremely experienced, thorough, professional, and committed to protecting our interests.”
“If I ever need legal assistance in NH in the future, I will certainly call upon this firm and highly recommend them to anyone.”
“Staff are top notch in their expertise and delivers an excellent experience 👏”
“Her expertise gave us peace of mind in this matter and provided us with a timely resolution.”
“During a stressful time, everyone made us feel supported, listened to and well informed.”
“Highly recommend for trust and estate work.”
“…you never know when it is your time --- Liz was no nonsense, and very affordable, and made recommendations that were just common-sense and saved time…”
People customers mention
Woodbury4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Filter by topic— each topic is highlighted in the reviews in the same color
Robert Giroux1 reviewiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
We recently found ourselves in a situation where we needed a Real Estate Lawyer for a property conflict. Regina Nadeau provided invaluable representation and support. She was extremely experienced, thorough, professional, and committed to protecting our interests. She discussed all options and possible outcomes, allowing us to make an informed decision.
Regina exceeded our expectations by being readily available to us for questions or issues as they arose. Her expertise gave us peace of mind in this matter and provided us with a timely resolution.
Robert & Tammy Giroux
Response from the owner · 2 weeks ago
Thank you so much for the kind words and for sharing your experience. We’re really glad to hear that Regina was able to help you through a challenging situation and give you the support and guidance you needed. We know how stressful a property conflict can be, so it means a lot to hear that you felt confident and well taken care of throughout the process. We truly appreciate your trust in Regina and our firm!
Jay Surdukowski3 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
I did an estate plan with Elizabeth Lahey (Liz) and am *very* happy -- it is not something people usually enjoy doing, but it is very necessary to plan your legacy after you are gone because you never know when it is your time --- Liz was no nonsense, and very affordable, and made recommendations that were just common-sense and saved time and money both for me in the planning process and those who would inherit all I own after I am gone. I have recommended her to several other couples so far, and they are similarly impressed with her efficient and practical approach. Liz is born and raised in New Hampshire, knows our communities well, and made this process very seamless --- and the peace of mind is worth every penny. Highly recommend for trust and estate work.
Response from the owner · 3 months ago
Thank you for taking the time to share such a thoughtful review. We're so pleased to hear that Attorney Elizabeth Lahey made the estate planning process straightforward, practical, and gave you the peace of mind you were looking for. Your trust in recommending her to friends and family is one of the highest compliments we can receive. We truly appreciate your confidence in our firm and are grateful for the opportunity to help you plan for the future.
Jennifer Kelley8 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Gary was a true professional and helped us get everything we needed completed quickly and efficiently. I highly recommend Normandin, Cheney & O'Neil!
Response from the owner · 3 months ago
Thank you so much for your kind words and recommendation! We're delighted to hear that Attorney Gary Boisvert provided the professional, efficient service you deserved. We truly appreciate you trusting Normandin, Cheney & O'Neil, and we're grateful you took the time to share your experience.
Adrienne Greenlaw2 reviewsiTotal number of Google reviews Adrienne has written across all businesses on Google Maps, not just this one.
We highly recommend Attorney William Woodbury. Everyone we met at the firm was wonderful. During a stressful time, everyone made us feel supported, listened to and well informed. It was a very good experience with great results. Mr. Woodbury couldn't have been nicer. He did a wonderful job.
Response from the owner · a year ago
Thank you so much for your kind words and thoughtful review. We’re truly grateful you took the time to share your experience. It was our privilege to support you during a challenging time, and we’re so glad to hear that you felt informed, heard, and cared for throughout the process. Attorney Woodbury and our entire team deeply appreciate your trust and recommendation. Wishing you all the best, moving forward.
Scott BrownLocal Guide · 13 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
I called twice left a message for Mr Woodbury and actually called one other time and left a message on his voicemail 2 weeks later no call back no nothing if you don't need to work then just say so what you ruining yourself because you don't return calls nobody returned my calls
Heather Harding7 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
We were not sure about the differences between Wills and trusts. It was explained to us in a very easy to understand way using our information given to help guide the process to make an informed decision that works for us. We were not rushed in any way which made me feel better about what we were planning.
Kayla McEachernLocal Guide · 43 reviewsiTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
