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North Carolina Water Company

5.0 ★★★★★ · 114 Google reviews · 24 photos
Water softening equipment supplier · Holly Springs, NC

North Carolina Water Company at a glance

Google reviewers rate the company five out of five stars based on one hundred and fourteen reviews, noting that the owner responds to all feedback. Customers frequently cite punctual installations, clear communication regarding water quality testing, and competitive pricing for softening and filtration equipment. Recurring themes include patient explanations of treatment options and immediate improvements in water taste and softness. No low-star excerpts were provided to identify common criticisms, so the summary reflects only the positive experiences described in the available data.

  • Google rating: 5.0 out of 5 from 114 reviews (99% five-star).
  • Reviews on this page: 114 Google reviews (105 with written comments, 16 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: October 22, 2026.
  • Service: Water Softener serving Holly Springs, North Carolina.

Data from Google, last updated October 27, 2026.

Photos

Customer reviews

5.0
★★★★★
114 reviews on Google
5★113
4★1
3★0
2★0
1★0

Reviews from Google, shown as published (original wording, unedited).

What customers talk about

We read 105 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Highly recommend to any one that wants good, clean water.”
  • “Ben was knowledgeable, responsive, and patient in answering all my questions and explaining the different water treatment options.”
  • “We had a great experience working with Ben and Rob at North Carolina Water Company.”
    “Our water smelled horrible , full of particles, and made Mt skin literally itch.”
  • “We loved our service rep Mason, he was very thorough in explaining the process and helping us to make the choice that was beneficial for our family.”
  • “We could tell a difference in our water right away.”
  • “When Nick arrived, he was friendly, knowledgeable, and made us feel like he genuinely cared about making sure we were happy with everything.”
  • “Very affordable with excellent work on installation by Rob.”

People customers mention

  • Ben 38 reviews
  • Brookhart 16 reviews
  • Rob 8 reviews
  • Travis 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
JordynBryan Blanco4 reviewsTotal number of Google reviews JordynBryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Professional. Timely. Honest. Detailed. Etc etc etc. It’s hard to put into words how quickly Ben made us feel comfortable with the initial water sample testing and walking us through each stage of the install. Highly recommend to any one that wants good, clean water. 110% satisfied in every stage

Response from the owner · 3 days ago

Thank you so much for the incredible 5-star review! ⭐⭐⭐⭐⭐ At NC Water Company, we believe providing Clean, Safe, and Soft Water starts with honesty, education, and making sure our customers feel comfortable and confident every step of the way! We’re thrilled to hear that Ben and our installation team delivered that experience from the initial water test through the final installation. Your trust, support, and recommendation mean the world to our entire team! We’re grateful you chose NC Water Company and look forward to serving your family for years to come! 💧💙

Martin Si Roxana BothaLocal Guide · 8 reviewsTotal number of Google reviews Martin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a great experience working with Ben and Rob at North Carolina Water Company. Ben was knowledgeable, responsive, and patient in answering all my questions and explaining the different water treatment options. Rob did an excellent job, and the entire process was professional and straightforward. I appreciate their customer service and attention to detail. Highly recommend!

Response from the owner · 5 days ago

Thank you so much for the wonderful 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate your kind words and your trust in North Carolina Water Company! Our team takes great pride in providing knowledgeable, professional service and making the entire process as smooth as possible. We're thrilled to hear that Ben and Rob exceeded your expectations! Thank you for choosing us to help your family enjoy Clean, Safe, and Soft Water! 💧💙 We appreciate your business and look forward to serving you for years to come! — The North Carolina Water Company Team

Gordon Freshwater7 reviewsTotal number of Google reviews Gordon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I purchased a water filtration system from Ben with the NC Water Company about 2 months ago and couldn't be happier with it. The water quality is super soft and feels extremely gentle. The water from the reverse osmosis system under the kitchen sink tastes better than any bottled water you can buy. I would highly recommend this system to every home owner.

Response from the owner · a week ago

Gordon, thank you so much for the incredible 5-star review and for trusting North Carolina Water Company with your home’s water quality! It means a lot to hear how happy you are with your system after a couple of months. We love hearing that you’re enjoying the soft, gentle water throughout your home and especially the great-tasting drinking water from your reverse osmosis system! Our mission is to help families enjoy Clean, Safe, and Soft Water, and reviews like yours remind us why we do what we do. We truly appreciate your business, your kind words, and your recommendation to other homeowners. Thank you again for allowing us to serve you and your family!

Lola Sunmonu10 reviewsTotal number of Google reviews Lola has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We loved our service rep Mason, he was very thorough in explaining the process and helping us to make the choice that was beneficial for our family. The product itself is wonderful, my children are drinking water throughout the day now! Also very much appreciated Travis who took the time to install the filtration system, he did such a great job! Overall great service and great product. I’m satisfied knowing that my family is getting good clean water, especially with a newborn!

Response from the owner · a week ago

Thank you so much, Lola, for your wonderful 5-star review! We’re thrilled to hear that Mason took the time to thoroughly explain everything and help your family make the best decision for your water needs. We’re also glad Travis provided a great installation experience! We’ll be sure to share your kind words with both of them. What makes us happiest is hearing that your children are drinking more water and that your family is enjoying the benefits of your new filtration system! Congratulations on your newborn! Knowing we’re helping families like yours enjoy Clean, Safe, and Soft Water is exactly why we do what we do. Thank you for trusting North Carolina Water Company and welcoming us into your home. We truly appreciate your business and look forward to taking care of your family for years to come!

Rosa Fulmore2 reviewsTotal number of Google reviews Rosa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a great experience learning about my water and how it was shown to me and what was in it.I would recommend this to anyone it has made a big difference to my water.

Response from the owner · 2 weeks ago

Thank you so much, Rosa, for your wonderful 5-star review! ⭐⭐⭐⭐⭐ We're thrilled to hear that you enjoyed learning more about your water and that you've already noticed such a big difference! At North Carolina Water Company, our mission is to educate homeowners and help families enjoy Clean, Safe, and Soft Water every day. We truly appreciate your trust in our company and your recommendation. Welcome to the NC Water Company family! 💧

Nancy Alexander17 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They had a good demonstration and explained things.

Response from the owner · 2 weeks ago

Thank you, Nancy, for your 5-star review! ⭐⭐⭐⭐⭐ We’re glad you enjoyed our water demonstration and that our team took the time to explain everything clearly. At North Carolina Water Company, we believe educating homeowners about their water is just as important as providing the right filtration solutions. We appreciate your feedback and the opportunity to help you better understand your water. Our mission is simple: Clean, Safe, and Soft Water for every family! 💧

Stephanie2 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

After getting the water testing done and seeing how bad my water actually was I purchased the whole house system. Nick was super friendly, knowledgable and did an amazing job explaining the whole proess. I am loving my water now!

Response from the owner · 2 weeks ago

Thank you so much, Stephanie, for your amazing 5-star review! ⭐⭐⭐⭐⭐ We're thrilled that you're loving your new whole-home water filtration system! It's always eye-opening to see what's actually in your water, and we're glad Nick was able to walk you through the testing and explain everything clearly. We'll be sure to share your kind words with him! At North Carolina Water Company, there's nothing more rewarding than helping families enjoy Clean, Safe, and Soft Water every day. Thank you for trusting us with your home and welcome to the NC Water Company family! 💧

Argentina Villanueva8 reviewsTotal number of Google reviews Argentina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Estamos muy contentos mi esposo y yo por el sistema de cleaner waterque nos instalation, el agua tiene un sabor muy bueno y se siente la diferencia en la piel. NC Water Company son muy profesionales y muy responsables.

Response from the owner · a month ago

Thank you so much, Argentina, for the wonderful 5-star review! We’re thrilled to hear that you and your husband are enjoying your new water system and can already taste and feel the difference in your water and on your skin. Thank you for trusting North Carolina Water Company with your home. It was a pleasure serving your family, and we’re grateful to have you as part of the NC Water Company family! 💧💙 Clean, Safe, and Soft Water!

Mason Batten3 reviewsTotal number of Google reviews Mason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

First hand shoutout to Ben Brookhart!!! This gentleman was kind, respectful, and very knowledgeable about his passion! He educated me on water quality, but most importantly he protected my family from things we couldn't see in our drinking water. Thanks again ben! I hope you have a blessed life doing what you to to help family safe guard against harmful pollutants! ~Mason

Response from the owner · a month ago

Mason, thank you for the incredible 5-star review and for recognizing Ben! We’re proud to have people on our team who genuinely care about educating homeowners and helping families better understand their water quality. Thank you for trusting North Carolina Water Company with your family’s water. We truly appreciate your business and your kind words. It was a pleasure serving you and your family! Clean, Safe, and Soft Water! 💧💙

Graham Dailey11 reviewsTotal number of Google reviews Graham has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We are in the Kernersville area. Just moved from out of state and had know idea how bad the water truly is in this area. Brett Ray showed us exactly how bad it is, explained everything about products, systems and installation thoroughly. They offered financing and made everything very simple to do. Travis the installer was a true rockstar when it comes to the installation and made a special trip to make sure everything was done and working correctly. The under the sink filter is a must. Now are drinking water that not only taste fantastic, but it’s healthy and I don’t have to worry about the kids. Also, the soft water throughout the house is incredible and will help maintain the plumbing system for years to come. An investment in the home with a great return. Would highly recommend North Carolina Water Company for any water needs but especially they’re in-home water systems filtration system is top notch along with customer service installation and sales were all great would do it again in a second highly recommended.

Response from the owner · a month ago

Graham, thank you so much for the incredible 5-star review! We truly appreciate you trusting North Carolina Water Company with your home’s water. We’re thrilled to hear that Brett took the time to thoroughly explain your water quality, the system, and your options, and that Travis went above and beyond to make sure the installation was completed properly. We’ll definitely pass along your kind words to both of them! Most importantly, we love hearing that your family is already enjoying the difference—from great-tasting drinking water to soft water throughout your entire home. 💧 Welcome to North Carolina, and welcome to the NC Water Company family! Thank you again for your business and recommendation. Enjoy your Clean, Safe, and Soft Water! 💙

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