Auto repair shop · Alpharetta, GA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%97+6.9Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 100 car detailing servicesiPosition by Experts Score among all companies we track in this category. · better than 63%
5.0★★★★★190 Google reviews · 21 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
North Point Auto Repair holds a 5/5 rating from 190 Google reviews, with the owner responding to 76% of them. Customers frequently cite honest communication, fair pricing, and punctual service for repairs ranging from battery replacements to transmission work. Staff members are noted for providing detailed explanations and keeping clients updated on vehicle status. One criticism involved a perception of high charges for a strut replacement, which the owner addressed by calling the customer and refunding inspection fees.
Google rating: 5.0 out of 5 from 190 reviews (98% five-star).
Reviews on this page: 190 Google reviews (164 with written comments, 8 with photos).
Owner responses: the business replied to 76% of reviews.
Most recent review: October 20, 2026.
Service: Car Detailing Service serving Alpharetta, Georgia.
Data from Google, last updated October 28, 2026.
Score profile vs other car detailing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
North Point Auto RepairCar Detailing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.North Point Auto Repair: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.North Point Auto Repair: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.North Point Auto Repair: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.North Point Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.North Point Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.North Point Auto Repair: 97/100 on this factor. Category median: 100.A
97
Bar = this company · dark tick = category median.
Star ratings
190 Google reviews we collected
5.0of 5
5 stars18798%
4 stars21%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 164 written reviews
99%praise
Praise35899%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price956%
Reasonable638%
Overpriced16%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust7521%
Price & value6819%
Staff & attitude5515%
Quality & results5415%
Speed & response4613%
Would recommend4212%
Communication236%
What customers talk about
We read 164 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great Alpharetta location without the big, shiny dealership building but the service, honesty, and prices are spot-on.”
“The pricing was fair, everyone was really kind, and Ed at the front desk was awesome—he answered all of my questions and kept me in the loop the whole time.”
“Steve and his team at North Point Auto are professional, trustworthy, and time-conscious.”
“Steve with North Point Auto did another great job for me on a different car!”
“I was also charged over $190 for the inspection, but the original issue was not resolved.”
“I needed a quick look by another set of eyes before I purchased.”
“I’d definitely come back and recommend them to others!”
“They are professional, communicative, and respectful.”
People customers mention
Steve64 reviews
Miller6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired North Point Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
GGokulakrishnan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Steve and his team did an excellent job. The knowledge and experience were great, and he was eager to offer cost-effective services.
CCharlesLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Awesome! I just paid for a repair but it feels more like a tune-up....I had fogotten my car could run like this!!
KKareem4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Steve gave me a step by step overview on what needed to be done, told me the price and overall I'm very satisfied
Great priceCarburetor cleaningGeneral repairs & maintenance
BBobLocal Guide · 120 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Steve with North Point Auto did another great job for me on a different car!
Once your vehicle is out of warranty, think twice before taking it back to the dealership, where repair costs can really add up. Steve’s shop has been around for many years, has excellent reviews, and will always treat you right.
Great…
PPhil3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Was at a local car dealership and was ready to purchase a used car. I needed a quick look by another set of eyes before I purchased. Time was not on my side for this situation, but Steve was. I called this shop without knowing much about it, as I am from another part of town. Steve said bring it down. When I…
Great priceService not listed
ZZachary7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Steve and his team at North Point Auto are professional, trustworthy, and time-conscious. I brought them a 2007 Mercury Montego that wouldn’t start, and they did a thorough inspection complete with pictures and detailed notes. Steve made several personal calls to keep me updated on the status of my vehicle and what…
Great priceAir & cabin filter replacementAuto engine diagnosticBattery
Steve and his team did an excellent job. The knowledge and experience were great, and he was eager to offer cost-effective services.
Price assessment: Reasonable price
Services: General repairs & maintenance, Wheel alignment
Response from the owner · a week ago
Thanks so much for the great review! We really appreciate you giving us the opportunity to work with you. We’re also thankful to Sriharsha for referring you to us! It was a pleasure working with you, & we’re glad we could help. Thanks again for your trust & support!
C
Charles CooperLocal Guide · 43 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Awesome! I just paid for a repair but it feels more like a tune-up....I had fogotten my car could run like this!!
Response from the owner · a month ago
Thank you Charles so much for the awesome review! We’re thrilled to hear your car is running like new again. It’s always great to know that our repairs made such a noticeable difference. We truly appreciate your trust and your business!
K
Kareem Tucker4 reviewsiTotal number of Google reviews Kareem has written across all businesses on Google Maps, not just this one.
Steve gave me a step by step overview on what needed to be done, told me the price and overall I'm very satisfied
Price assessment: Great price
Services: Carburetor cleaning, General repairs & maintenance
Response from the owner · 2 months ago
Thank you for your great review! We’re glad Steve provided a clear, step-by-step overview and explained the pricing. We truly appreciate your trust and are happy to hear you’re satisfied with the work!
B
Bob McCormickLocal Guide · 120 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Steve with North Point Auto did another great job for me on a different car!
Once your vehicle is out of warranty, think twice before taking it back to the dealership, where repair costs can really add up. Steve’s shop has been around for many years, has excellent reviews, and will always treat you right.
Great Alpharetta location without the big, shiny dealership building but the service, honesty, and prices are spot-on. I highly recommend North Point Auto!
Price assessment: Reasonable price
Services: Engine repair, A/C installation & repair, Air conditioning
Response from the owner · 3 months ago
Thank you so much Bob for your thoughtful review and for trusting Steve and the North Point Auto Repair team with multiple vehicles over the years! It means a lot to hear that you value the experience we strive to provide. We're grateful for your recommendation and look forward to helping you with your automotive needs for many years to come. Thanks again for your continued support!
P
Phil D3 reviewsiTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Was at a local car dealership and was ready to purchase a used car. I needed a quick look by another set of eyes before I purchased. Time was not on my side for this situation, but Steve was. I called this shop without knowing much about it, as I am from another part of town. Steve said bring it down. When I arrived, he knew my name, came out to the vehicle, gave it an overview, and told me it was a good purchase. I told him to write me up a ticket, and he said no cost! I just read other reviews and can now see why the stars are 5!
Price assessment: Great price
Services: Service not listed
Response from the owner · 3 months ago
Thanks so much Phil for taking the time to write a review! We're glad Steve could help you out. Enjoy your new ride, and thanks for giving us the opportunity to help!
Z
Zachary Newbold7 reviewsiTotal number of Google reviews Zachary has written across all businesses on Google Maps, not just this one.
Steve and his team at North Point Auto are professional, trustworthy, and time-conscious. I brought them a 2007 Mercury Montego that wouldn’t start, and they did a thorough inspection complete with pictures and detailed notes. Steve made several personal calls to keep me updated on the status of my vehicle and what it needed. He was honest about pricing, the actual repairs required, and the timeline ahead. Couldn’t recommend them more!
Price assessment: Great price
Services: Air & cabin filter replacement, Auto engine diagnostic, Battery
Response from the owner · 3 months ago
Thanks so much for the awesome review Zachary! We really appreciate you trusting us with your Mercury Montego. We're glad the photos, updates, and communication helped you feel informed throughout the process. Steve and the team work hard to be honest and straightforward, so it means a lot to hear that came through. Thanks again for the recommendation—we're always here if you need anything down the road!
C
Colleen Bateman7 reviewsiTotal number of Google reviews Colleen has written across all businesses on Google Maps, not just this one.
Excellent Work, attention to detail is the best! Would recommend this business to anyone
Price assessment: Reasonable price
Services: Transmission, Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Engine repair
Response from the owner · 4 months ago
Thank you so much for the kind words Colleen! We truly appreciate your continued trust and support over the years. We're glad our attention to detail continues to make a difference, and we look forward to serving you for many years to come. Thanks again for the recommendation!
L
Laura Losson10 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Honest, reliable and reasonable. Everything you want when looking for auto service
Price assessment: Reasonable price
Services: Air & cabin filter replacement, General repairs & maintenance, Brakes, Oil change
Response from the owner · 4 months ago
Thanks so much for the kind words Laura! We're glad you had a great experience and that our honesty, reliability, and fair pricing stood out. That's exactly the kind of service we aim to provide. We really appreciate your support and look forward to seeing you again whenever you need us!
S
Serhii Rozhok3 reviewsiTotal number of Google reviews Serhii has written across all businesses on Google Maps, not just this one.
I stumbled across North Point Auto Repair while researching a qualified mechanic to repair my car. I knew immediately I found the right folks as they were patient to listen to my ask. They are professional, communicative, and respectful. Further, they were able to complete my car before the scheduled time and went above and beyond to ensure I was able to get my car as they were going to be closed for the holidays. I appreciate working with people who value others.
Response from the owner · 5 months ago
Thanks so much Stephanie for the kind words! We’re really glad you found us and that you had a great experience with our team. We always try to treat people the way we’d want to be treated, so it means a lot to hear that came through. Happy we could get your car finished early and make things work before the holidays. We truly appreciate your trust and support!
