North Raleigh Mobile Vet - Euthanasia in Home Service at a glance
Customers consistently praise the in-home euthanasia service for its compassion, clear communication, and punctuality, noting that staff often provide same-day appointments and explain procedures thoroughly to ease family anxiety. Reviewers highlight reasonable pricing and the convenience of avoiding a veterinary clinic, with some mentioning thoughtful gestures like clay paw prints or grief resources. The few negative comments criticize perceived rudeness when clients declined cremation services and a lack of responsiveness to urgent follow-up calls.
Google rating: 5.0 out of 5 from 213 reviews (99% five-star).
Reviews on this page: 213 Google reviews (194 with written comments, 44 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 25, 2026.
Service: Mobile Dog Groomer serving Raleigh, North Carolina.
Data from Google, last updated October 29, 2026.
Star ratings
213 Google reviews we collected
5.0of 5
5 stars21099%
4 stars00%
3 stars10%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 194 written reviews
91%praise
Praise32191%
Complaints309%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16246%
Would recommend6117%
Communication3911%
Speed & response3811%
Quality & results309%
Honesty & trust123%
Price & value93%
What customers talk about
We read 194 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Her kindness and professionalism will never be forgotten.”
“We would highly recommend her without reservations.”
“I would highly recommend finding a practice that actually treats your pet like family and would follow up the way any general practitioner would AKA NOT NRMV.”
“Burrows calm demeanor as she explained everything that would happen.”
“We reached out yesterday and Houston helped us get a same day appointment scheduled.”
“She was thorough in explaining and answering any questions, making us feel comforted loved and understood, and allowing us to take our time to work th…”
“Dr Burroughs was reassuring, clear with information and such a calming presence to have on such a terrible day.”
“…but if you are looking for details, her website spells it all out and honestly, comparatively, it was reasonable and fair.…”
“…ls, her website spells it all out and honestly, comparatively, it was reasonable and fair.…”
People customers mention
Burroughs130 reviews
Shann25 reviews
Houston14 reviews
Veterinarian7 reviews
Shannon6 reviews
Shan4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Losing our Chase was a difficult experience. We are truly grateful for having Dr. Shann Burroughs guide us through it at home; she was a true blessing. She approached our dog with such tender care and comforted us every step of the way. Being able to hold Chase in his favorite spot meant everything to us. I cannot recommend Dr. Burroughs highly enough to anyone facing this painful time. Her kindness and professionalism will never be forgotten.
Price assessment: Reasonable price
Services: Service not listed
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Nina LikesLocal Guide · 71 reviewsiTotal number of Google reviews Nina has written across all businesses on Google Maps, not just this one.
Letting my sweet Sasha go was one of the hardest decisions of my life. Dr Burroughs and her assistant made the whole process easier. Dr Burroughs was reassuring, clear with information and such a calming presence to have on such a terrible day. I've had to say goodbye to several pets in my life, this is the only way I'll choose to do it going forward.
Also, I really did appreciate the texting service. I could not physically get myself to make a call that morning. Texting made the whole thing easier.
Price assessment: Great price
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John TalleyLocal Guide · 72 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Dr. Burroughs is an excellent choice To help you through this process. Her assistant, Houston set up the schedule for us and Was always available for a phone call. We appreciated Dr. Burrows calm demeanor as she explained everything that would happen. She put us in control of the timing and could not have been more compassionate. It is no wonder she has nothing but five star reviews. This is not the type of work that many people can do and even fewer can do it well.
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Kelly McCormackLocal Guide · 13 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Our 15 year old pup Bo had slowed down on eating over the last month, then over the weekend he stopped eating completely. He was still drinking water but couldn’t keep it down. It was hard, but we knew it was time. We reached out yesterday and Houston helped us get a same day appointment scheduled. Dr. Burroughs arrived and was so calm and reassuring. Our 3 year old dog is a bit anxious with strangers, and she handled it perfectly. Dr. Burroughs talked us through everything she was doing, and made sure we were setting the pace when it came to saying goodbye. While it was very hard, I’m thankful that Bo got to go at home, out on our porch, with his brother there, and that it was such a peaceful and environment. I would highly recommend Dr. Burroughs to anyone going through this difficult time.
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Dawn Dell'AngelaLocal Guide · 27 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Dr. Burroughs was available same day, kind, compassionate, gentle with us and our pet, communicative about her arrival and informative about the procedure with our pet each. She gave us a beautiful clay paw print at no cost. Her rates were reasonable and competitive. We would highly recommend her without reservations.
Price assessment: Reasonable price
Services: Service not listed
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Morgan WLocal Guide · 77 reviewsiTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
Our sweet boy Bear passed very peacefully thanks to the help of Dr. Shann. She came highly recommended and I can see why. From initial intake by the very kind Houston up until the end with Dr. Shann, we felt cared for and listened to. She reassured us of our decision after we were apprehensive and even provided medical examples showing why we were doing the right thing. We have absolutely no regrets, we knew it was time we were just having a hard time accepting it. We are forever thankful. If you are in the unfortunate position of having to say goodbye to your loved pet I would highly recommend getting her help. Thank you for all that you do and for giving us such a calm and peaceful atmosphere to say goodbye in.
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Merva Berman10 reviewsiTotal number of Google reviews Merva has written across all businesses on Google Maps, not just this one.
We had to make the incredibly difficult decision to say goodbye to our almost 15-year-old Lab/husky, Cali, and I cannot say enough good things about Dr. Burroughs. We had been struggling tremendously with whether we were making the decision too soon, and she was incredibly compassionate, patient, and reassuring throughout the entire process.
When she arrived, she took the time to examine Cali and immediately noticed that her breathing was concerning and that her gums showed she was anemic. After Cali was peacefully sedated and asleep, Dr. Burroughs examined her abdomen and discovered a large mass that she believed was likely causing internal bleeding. Having that explanation meant more to us than I can put into words. We had spent days questioning whether we were doing the right thing, and she gave us reassurance that Cali was much sicker than we had realized.
Most importantly, she treated Cali with such gentleness and dignity. Nothing felt rushed, and Cali was able to remain comfortable at home surrounded by the people who loved her.
This was one of the hardest days our family has experienced, but Dr. Burroughs made an awful situation as peaceful as it possibly could have been. I will always be grateful for the compassion she showed Cali and our family. I would wholeheartedly recommend her to anyone facing this incredibly difficult decision.
Services: Large animals
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Kirstin BrownLocal Guide · 55 reviewsiTotal number of Google reviews Kirstin has written across all businesses on Google Maps, not just this one.
We are incredibly grateful to Dr. Shann Burroughs for the compassion and kindness she showed our family during one of the most difficult moments we’ve experienced.
Dr. Burroughs came to my dad’s home to help us say goodbye to his beloved cat Puffly. From the moment she arrived, she was warm, gentle, caring, and professional. She took the time to explain medically why this was definitely the right time and why saying goodbye today was what was absolutely best for him. That meant so much to us, especially because we were struggling with the fear and guilt of wondering if we were doing it too soon.
She never rushed us, answered all of our questions, and gave us all the time and space we needed to say goodbye. She made a heartbreaking experience feel truly peaceful and dignified, and her compassion extended not only to our cat, but to our entire family.
We will always be grateful for the comfort and reassurance she gave us throughout this experience. Thank you, Dr. Burroughs, for helping us through such a difficult goodbye and giving us peace that we were doing the kindest thing for him.
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Kenneth Peters7 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Dr. Burroughs is amazing. Our 17-year-old Chihuahua had reached the end of the line with canine dementia, osteoarthritis and kidney disease. We contacted her @ 10 am during a holiday weekend and received an immediate response. She made herself available that afternoon and arrived promptly on time. So thorough, so understanding, so patient. Dr. Burroughs made an excruciating task not only bearable but comforting. Thank you so much for your kindness and humanity. You were an angel to our little girl!
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Monica MastrianoLocal Guide · 15 reviewsiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Making the decision to say goodbye to our sweet Sadie after 16 years was the hardest thing I've had to do. Dr. Burroughs was so calm and treated our sweet girl so well. We have never gone through this process before and she let us know ahead of time what to expect. Our girl hated going to the vets office so having this done in the comfort of our home was what we knew she would want. She rests in a beautiful spot now under a live oak tree in our pasture over looking our horses and chickens.