Balloon artist · Chicago, IL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%94+65.1Reliability 31%90+27.7Experts Score= 93Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 10 baby shower decoratorsiPosition by Experts Score among all companies we track in this category. · better than 22%
5.0★★★★★91 Google reviews · 24 photos
99%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate North Shore Balloon Decor five stars based on ninety-one reviews, with the owner responding to every comment. Customers frequently praise the team for punctuality, clear communication, and creating custom balloon arches, bouquets, and walls for events like birthdays and mitzvahs. Many note that the company accommodates last-minute requests, transfers decorations between venues, and provides accurate quotes without hidden costs. One low-star review briefly criticizes the owner, but no specific details or patterns regarding service failures are provided in the available excerpts.
Google rating: 5.0 out of 5 from 91 reviews (99% five-star).
Reviews on this page: 91 Google reviews (90 with written comments, 32 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
North Shore Balloon DecorBaby Shower Decorators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.North Shore Balloon Decor: 94/100 on this factor. Category median: 97.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.North Shore Balloon Decor: 90/100 on this factor. Category median: 97.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.North Shore Balloon Decor: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
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Bar = this company · dark tick = category median.
Star ratings
91 Google reviews we collected
5.0of 5
5 stars9099%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 90 written reviews
97%praise
Praise16197%
Complaints53%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend4024%
Speed & response3420%
Staff & attitude3219%
Quality & results2716%
Communication2314%
Price & value85%
Honesty & trust21%
What customers talk about
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Highly recommend them and would definitely use them again!”
“Can't recommend them enough!”
“She was on time, so helpful, and the balloon arch turned out beautiful!”
“The balloon display was beautiful and team was very helpful in arranging it to optimize look within our house!”
“We had such a great experience with North Shore Balloons!”
“Quick communication, understood our vision, and offered creative suggestions.”
“They were professionally, helped us figure out what type of display would work best and affordable.”
“When we asked for ideas, they sent multiple options that were all fantastic and honestly hard to choose from.”
People customers mention
Megan19 reviews
Balloons4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
What reviewers say about North Shore Balloon Decor
From 24 detailed written reviews; every point below is quoted in at least one review.
Mentioned most: Quality of work (22 praise); Would recommend (15 praise); Professionalism (9 praise); Punctuality (6 praise); Responsiveness (5 praise); Friendly & courteous (5 praise); Communication (4 praise); Explains clearly (3 praise).
Reported results: 1 exceeded expectations.
Value for money: 2 said worth it.
Jobs reviewed: balloon arch (2), decoration (2), balloon (2).
Returning customers: 5 reviewers say they used North Shore Balloon Decor before.
👍 “She was on time”
👍 “Balloon arch turned out beautiful”
👍 “Highly recommend them”
Recent reviews
AAlexis9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 hours ago★★★★★
We had such a great experience with North Shore Balloons! Megan was amazing and even helped us with last-minute setup when we were running behind. She was on time, so helpful, and the balloon arch turned out beautiful! We’ve gotten so many compliments on it already. Highly recommend them and would definitely use them again!
SShivani7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
North Shore Balloon Decor is absolutely amazing! They brought my vision to life perfectly and made the entire setup look even better than I imagined. The balloon decor completely transformed the space. Even the venue staff commented that they had never seen the room look so beautiful! Everything was done with so…
DDenise3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The team was exceptional! The balloon display was beautiful and team was very helpful in arranging it to optimize look within our house!
EEleanor1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We had a great experience with balloons for our daughter's bat mitzvah! The balloon bouquets were bright and colorful. They looked great as the table centerpieces at the luncheon and again at the evening party. It was super helpful that they transferred them between the venues for us too. I would definitely use them again and recommend them to others.
AAngela9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
This was a 10/10 experience!! They turned my Roaring 20s vision to life and I'm so grateful. They were attentive, fast to respond, flexible, and so friendly. Definitely recommend booking with them and I hope to do so again myself.
JJulia12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Megan went above and beyond with our decorations for a work event. I merely mentioned how I envision everything and she just made it come to life. I highly recommend this company for all your balloon needs. On time, professional, beautiful, great quality!
We had such a great experience with North Shore Balloons! Megan was amazing and even helped us with last-minute setup when we were running behind. She was on time, so helpful, and the balloon arch turned out beautiful! We’ve gotten so many compliments on it already. Highly recommend them and would definitely use them again!
Response from the owner · 5 hours ago
Thank you Alexis! Good luck this week at the convention!
S
Shivani7 reviewsiTotal number of Google reviews Shivani has written across all businesses on Google Maps, not just this one.
North Shore Balloon Decor is absolutely amazing! They brought my vision to life perfectly and made the entire setup look even better than I imagined. The balloon decor completely transformed the space. Even the venue staff commented that they had never seen the room look so beautiful! Everything was done with so much care and attention to detail and it made my event feel even more special. I couldn’t have been happier and would highly recommend them!
Response from the owner · a month ago
Thank you for sending such a stunning vision! It was our pleasure to help create!
D
Denise Mitchell3 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
We had a great experience with balloons for our daughter's bat mitzvah! The balloon bouquets were bright and colorful. They looked great as the table centerpieces at the luncheon and again at the evening party. It was super helpful that they transferred them between the venues for us too. I would definitely use them again and recommend them to others.
Response from the owner · 5 months ago
Thank you for including us!
A
Angela King9 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
This was a 10/10 experience!! They turned my Roaring 20s vision to life and I'm so grateful. They were attentive, fast to respond, flexible, and so friendly. Definitely recommend booking with them and I hope to do so again myself.
Response from the owner · 6 months ago
Thank you, Angela!
J
Julia Milman MD12 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Megan went above and beyond with our decorations for a work event. I merely mentioned how I envision everything and she just made it come to life. I highly recommend this company for all your balloon needs. On time, professional, beautiful, great quality!
Response from the owner · 6 months ago
Thank you for including us in your new skincare launch Julia! I hope the photo shoot turns out fabulous!
T
Tabitha MillerLocal Guide · 50 reviewsiTotal number of Google reviews Tabitha has written across all businesses on Google Maps, not just this one.
Hi Kelsey, we don’t have a record of you as a client. This appears to be related to a job inquiry. The position you applied for is a physically demanding role and we aim to be clear about that expectation during the hiring process. We wish you the best and hope you feel better.
E
Ellen BrannanLocal Guide · 23 reviewsiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
The balloon décor that North Shore created for our 50th anniversary gala was stunning. It truly added a beautiful look and ambiance to the event and helped make the celebration feel extra special. They were wonderful to work with and quick to respond to any questions. When we asked for ideas, they sent multiple options that were all fantastic and honestly hard to choose from. Their creativity and professionalism made the process easy from start to finish. We will definitely be using them again.
Response from the owner · 6 months ago
Thank you so much Ellen! The photos were stunning
M
Margaret Placencio1 reviewiTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
Flower wall and balloon bouquets were beautiful! Owner went above and beyond to add the flairs of a giant white bow to the flower wall and bows and ribbons to bouquets for the "she's tying the knot" bridal shower theme. Company is insured which was required for my venue. Set up and pick up was exactly when promised and quote was accurate with no additional hidden costs. I would definitely recommend and use again.
Response from the owner · 6 months ago
This was so kind and exactly what we strive for! Call us any time! - Megan
