Oral and maxillofacial surgeon · Gainesville, GA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%83+23.4Replies to reviews 8%48+4Experts Score= 84Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 10 cosmetic surgeonsiPosition by Experts Score among all companies we track in this category. · better than 22%
4.9★★★★★173 Google reviews · 1 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Patients at Northeast Georgia OMS frequently praise the surgeon's thorough explanations, gentle demeanor, and post-operative follow-up calls, noting that staff are friendly and attentive. Services include wisdom tooth extraction, dental implants, and oral surgery consultations. However, several low-star reviews cite administrative issues, specifically inaccurate website information regarding accepted insurance plans and unresolved billing or reimbursement delays.
Google rating: 4.9 out of 5 from 173 reviews (95% five-star).
Reviews on this page: 173 Google reviews (126 with written comments).
Owner responses: the business replied to 27% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Northeast Georgia OMSCosmetic Surgeons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Northeast Georgia OMS: 89/100 on this factor. Category median: 94.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Northeast Georgia OMS: 83/100 on this factor. Category median: 95.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Northeast Georgia OMS: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Northeast Georgia OMS: 48/100 on this factor. Category median: 83.C
48
Bar = this company · dark tick = category median.
Star ratings
173 Google reviews we collected
4.9of 5
5 stars16495%
4 stars32%
3 stars11%
2 stars11%
1 star42%
Praise vs complaints
Phrases our text analysis found in 126 written reviews
96%praise
Praise19196%
Complaints74%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8342%
Would recommend4121%
Quality & results2814%
Communication2312%
Speed & response147%
Honesty & trust63%
Price & value32%
What customers talk about
We read 126 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Was respectfully treated and received professional treatment by Dr Phillips’s and his staff.”
“A very fine group of people who work there and will recommend him to anyone needing oral surgery.”
“Staff was great and Dr Phillips was very thorough in his findings.”
“Answered all my questions Answered made me feel comfortable.”
“I Was very antsy about going to an oral surgeon, But was immediately Put at ease From the moment I walked in the front door.”
“We ended up paying half, because my wife was told if she left without paying half, we would be charged also a no-show fee.”
“Very refreshing to be a patient of a practice that truly cares for the patient and honest with options and prognosis.”
“They put the patient first and are candid about my options and cost.”
“Monitor the billing and insurance payments closely.”
People customers mention
Phillips65 reviews
Jones4 reviews
Philips3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAndrew1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Was seen on time of appointment. Was respectfully treated and received professional treatment by Dr Phillips’s and his staff. Very refreshing to be a patient of a practice that truly cares for the patient and honest with options and prognosis. They put the patient first and are candid about my options and cost. Thank you to the whole team
NNeal9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Dr. Phillips is the greatest. He is so patient with his patients. He extracted a back molar of mine and the experience was exceptional. He even called me that night to check on me. The people here really seem to care about their patients very much. Dr. Phillips impresses me every time I see him and talk to him.…
GGinger2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Dr. Phillips did dental surgery on both of my boys, they recovered well and both surgeries were successful. The staff was very helpful and supportive and made sure to keep me informed how surgery was coming along. Dr. Phillips was very knowledgeable and professional and he even called to check on my son that night…
Ggina1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Would recommend this practice 100%. Longtime patient. Dr. Phillips is a very caring , empathetic and professional oral surgeon. The staff is wonderful.
JJerrell1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I would highly recommend. Took his time with us and answered all questions we had.
JJanet3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Dr Phillips and his office team are very gentle and caring! Dr. Phillips himself called to see how I was doing after I had surgery for my implant! This is my second time to have teeth work done by him and will go back if I need to again!
Was seen on time of appointment. Was respectfully treated and received professional treatment by Dr Phillips’s and his staff. Very refreshing to be a patient of a practice that truly cares for the patient and honest with options and prognosis. They put the patient first and are candid about my options and cost. Thank you to the whole team
Response from the owner · a week ago
Thank you for the great review! We are so happy to hear that you were satisfied with your experience at our office. We hope to see you soon again :)
K
Ken CorbinLocal Guide · 19 reviewsiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Dr. Phillips is the greatest. He is so patient with his patients. He extracted a back molar of mine and the experience was exceptional. He even called me that night to check on me. The people here really seem to care about their patients very much. Dr. Phillips impresses me every time I see him and talk to him. He is not your ordinary dentist or Oral Surgeon. I highly recommend Dr. Phillips to anyone needing oral surgery and I would never consider going to anyone else.
Response from the owner · a month ago
Thank you for the great review! We are so happy to hear that you were satisfied with your experience at our office. We hope to see you soon again :)
C
Charlie Hill4 reviewsiTotal number of Google reviews Charlie has written across all businesses on Google Maps, not just this one.
Thank you for your review! We are so happy that you had a positive experience. We love that we were able to provide you with an amazing experience. Looking forward to seeing you at your next visit!
M
Mona Boutwell3 reviewsiTotal number of Google reviews Mona has written across all businesses on Google Maps, not just this one.
Staff was great and Dr Phillips was very thorough in his findings.
Response from the owner · 2 months ago
Thank you for your review! We are so happy that you had a positive experience. We love that we were able to provide you with an amazing experience. Looking forward to seeing you at your next visit!
G
Ginger Williams2 reviewsiTotal number of Google reviews Ginger has written across all businesses on Google Maps, not just this one.
Dr. Phillips did dental surgery on both of my boys, they recovered well and both surgeries were successful. The staff was very helpful and supportive and made sure to keep me informed how surgery was coming along. Dr. Phillips was very knowledgeable and professional and he even called to check on my son that night to see how he was feeling. I highly recommend Dr. Phillips and his staff.
Response from the owner · 5 months ago
Really appreciate the feedback! We are so delighted to hear that you had a great experience.
G
gina smith1 reviewiTotal number of Google reviews gina has written across all businesses on Google Maps, not just this one.
Would recommend this practice 100%. Longtime patient. Dr. Phillips is a very caring , empathetic and professional oral surgeon. The staff is wonderful.
Response from the owner · 2 months ago
Really appreciate the feedback! We are so delighted to hear that you had a great experience.
J
Jerrell Dockery1 reviewiTotal number of Google reviews Jerrell has written across all businesses on Google Maps, not just this one.
I would highly recommend. Took his time with us and answered all questions we had.
Response from the owner · 3 months ago
Thank you for your review! We are so happy that you had a positive experience. We love that we were able to provide you with an amazing experience. Looking forward to seeing you at your next visit!
J
Janet Burns3 reviewsiTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
Dr Phillips and his office team are very gentle and caring! Dr. Phillips himself called to see how I was doing after I had surgery for my implant! This is my second time to have teeth work done by him and will go back if I need to again!
Response from the owner · 4 months ago
Thank you for the great review! We are so happy to hear that you were satisfied with your experience at our office. We hope to see you soon again :)
W
warren glover7 reviewsiTotal number of Google reviews warren has written across all businesses on Google Maps, not just this one.
Thank you for your review! We are so happy that you had a positive experience. We love that we were able to provide you with an amazing experience. Looking forward to seeing you at your next visit!
