Northeast Georgia Physicians Group Cardiovascular & Thoracic Surgery
Cardiovascular and thoracic surgeon · Gainesville, GA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%80+50.8Reliability 28%83+23.4Replies to reviews 8%98+8.1Momentum penalty93−0.7Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 10 cosmetic surgeonsiPosition by Experts Score among all companies we track in this category. · better than 0%
4.8★★★★★74 Google reviews · 9 photos
89%five-star reviews
4.75★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Northeast Georgia Physicians Group Cardiovascular & Thoracic Surgery at a glance
Google reviewers for Northeast Georgia Physicians Group Cardiovascular & Thoracic Surgery report high satisfaction with the staff's professionalism, kindness, and clear explanations of medical conditions and surgical options. Patients frequently praise the team's punctuality and thoroughness in post-operative care, including follow-up visits after major procedures like bypass surgery. However, some criticism exists regarding long waiting times, with specific complaints about arriving early only to wait over an hour for a consultation.
Google rating: 4.8 out of 5 from 74 reviews (89% five-star).
Reviews on this page: 74 Google reviews (48 with written comments, 2 with photos).
Owner responses: the business replied to 95% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: satisfaction.
This companyCosmetic Surgeons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Northeast Georgia Physicians Group Cardiovascular & Thoracic Surgery: 80/100 on this factor. Category median: 94.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Northeast Georgia Physicians Group Cardiovascular & Thoracic Surgery: 83/100 on this factor. Category median: 95.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Northeast Georgia Physicians Group Cardiovascular & Thoracic Surgery: 93/100 on this factor. Category median: 100.A
93
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Northeast Georgia Physicians Group Cardiovascular & Thoracic Surgery: 98/100 on this factor. Category median: 83.A
98
Bar = this company · dark tick = category median.
Star ratings
74 Google reviews we collected
4.8of 5
5 stars6689%
4 stars57%
3 stars11%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 48 written reviews
96%praise
Praise4796%
Complaints24%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude1939%
Quality & results1020%
Communication816%
Would recommend714%
Speed & response510%
What customers talk about
We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone was polite and courteous and very thorough”
“Nothing but top notch heart drs that do pay attention to you!”
“Gersh explained my problem in easy to understand words.”
“I recommend Dr Gersh and her staff both at her office and the Physican Assistants that work with her at the hospital .”
“Met on time, greeted and prepped in friendly, but clinical manner.”
People customers mention
Janko5 reviews
Thompson4 reviews
Guy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LLanier2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Very happy with office personnel and physician
Very good explanation of problem and options,
AAl16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Very pleased with the care and time taken by P.A. Lindsey and Dr. Thompson to explain my situation and options.
100% positive experience.
Thank you, Al Ward
TTracy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
most appreciative of my first follow up visit just two weeks from my triple bypass surgery in Gainesville.
BByron2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The doctors I saw were very nice and very knowledgeable! I did not have to sit and wait hours before seeing them! Was very good experience they were very knowledgeable!
SSteve4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Met on time, greeted and prepped in friendly, but clinical manner. Doc was so positive, really helped with my unease of my heart situation. Succinct, but thorough explanations. Painted a quick scenario of atypical recovery.
WWayne6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Nothing but top notch heart drs that do pay attention to you! When they say STAT they mean it. Best follow-up ever!
Very happy with office personnel and physician
Very good explanation of problem and options,
Response from the owner · 2 days ago
Thank you for sharing this feedback about our team. We’re glad to know you felt the problem and options were clearly explained, and we appreciate you taking the time to let us know about your experience.
A
Al Ward16 reviewsiTotal number of Google reviews Al has written across all businesses on Google Maps, not just this one.
Very pleased with the care and time taken by P.A. Lindsey and Dr. Thompson to explain my situation and options.
100% positive experience.
Thank you, Al Ward
Response from the owner · 2 days ago
Thank you for sharing this positive feedback about your visit. We’re glad to know your experience was positive, and we will be sure to share your kind words with our team.
A
Adam RanskiLocal Guide · 19 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Everyone was polite and courteous and very thorough
Response from the owner · a week ago
Thank you for sharing this feedback. We’re glad to hear our team was polite, courteous, and thorough, and we appreciate you taking the time to let us know about your experience.
K
KA1JFB JOELocal Guide · 52 reviewsiTotal number of Google reviews KA1JFB has written across all businesses on Google Maps, not just this one.
It was alright except for the wait in the waiting room!!! Too long!
Response from the owner · 2 weeks ago
Thank you for sharing your feedback with us. We’re glad your visit was overall satisfactory, and we appreciate your comments about the waiting room time, as they help us continue working to improve the experience for everyone.
T
Tracy Barry6 reviewsiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
most appreciative of my first follow up visit just two weeks from my triple bypass surgery in Gainesville.
Response from the owner · 2 weeks ago
Thank you for sharing your feedback about your recent follow-up visit. We’re glad to know your experience was positive, and we appreciate you taking the time to let us know how we are doing.
B
Byron Godwin2 reviewsiTotal number of Google reviews Byron has written across all businesses on Google Maps, not just this one.
The doctors I saw were very nice and very knowledgeable! I did not have to sit and wait hours before seeing them! Was very good experience they were very knowledgeable!
Response from the owner · 3 weeks ago
Thank you for sharing this feedback about your visit. We’re glad to hear that our team was friendly, knowledgeable, and able to see you without a long wait, and we appreciate you taking the time to let us know about your positive experience.
J
Jess Elrod4 reviewsiTotal number of Google reviews Jess has written across all businesses on Google Maps, not just this one.
Thank you for sharing this feedback. We’re glad to know you felt well cared for, and we appreciate you taking the time to let us know about your experience.
S
Steve Nolte4 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Met on time, greeted and prepped in friendly, but clinical manner. Doc was so positive, really helped with my unease of my heart situation. Succinct, but thorough explanations. Painted a quick scenario of atypical recovery.
Response from the owner · a month ago
Thank you for sharing this thoughtful feedback about your visit. We’re glad to hear that our team’s approach and the doctor’s clear explanations helped you feel more at ease, and we appreciate you taking the time to let us know.
T
Terenna GrassiLocal Guide · 26 reviewsiTotal number of Google reviews Terenna has written across all businesses on Google Maps, not just this one.
Thank you for sharing your feedback. We’re glad to hear you had a positive experience with the doctors you saw, and we appreciate you taking the time to let us know.
W
Wayne Goddard6 reviewsiTotal number of Google reviews Wayne has written across all businesses on Google Maps, not just this one.
