Google reviewers rate Northern Tool + Equipment 4.6/5 based on 473 reviews, noting the owner responded to 34% of comments. Customers frequently praise the store’s cleanliness, organized inventory, competitive pricing, and helpful staff who provide clear product guidance and smooth warranty processing. However, recurring criticisms highlight slow service lines, inconsistent communication regarding online pickup orders, and isolated instances of rude interactions or disputes over return policies.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Slow customer service,
Thanks for your feedback, Kaylan. We understand the importance of quick service and will work to serve our customers more efficiently. Your experience matters to us, and we appreciate you bringing this to our attention.
Quick and easy
Thanks for the great feedback, Emelda! We're glad you had a quick and easy experience with us.
I was not happy with the location on 410. The lady KINDA helping us was rude. I live in the Stone Oak area and decided to call the Goliad location. I'm happy I did. From the lady that answered my call to the ladies at the register the were knowledgeable, friendly and helpful. Well, worth the drive!
Thanks for the shout-out, Jeanette! We're glad our Goliad team took care of you. We appreciate your support!
I just went to buy one thing came out buying many thing due to the prices and discounts
Thanks for the great feedback, Jorge! We're glad to hear you found some good deals. See you next time!
Found the right part
Thanks for the shout-out, Jesse! Glad you found what you needed. Come back anytime!
Really good cervice
Thanks, Martin! Glad to hear you had a great experience. We appreciate your support!
Clean, everything is easy to find. Personnel easy to find and answer questions.
Thanks for the awesome feedback, Manuel! We're glad you had a great experience and found everything you needed.
Great place , great people I didn’t get the name of the lady who helped me but she was very helpful. The warranty process went very smooth no issues just straight to the point
Thank you for taking the time to share your expeirence, Noe! We're very glad to hear you received excellent service and enjoyed your visit to our store. Take care!
Have a lot in there inventory.
Thanks for the shout, Gerardo! We're glad you found our inventory useful. See you next time!
Great staff , clean store. Happy to help customers.
Thanks, Jose! We're glad you had a great experience. Our team is always here to help!