Google reviewers rate Northside Animal Hospital 4.8 out of 5 based on 461 reviews, with the owner responding to 51% of them. Customers frequently praise the staff's kindness, clear communication, and ability to secure same-day appointments for urgent or new patients. Recurring themes include thorough care and flexible scheduling for anxious pets. However, some low-star reviews criticize high examination costs, mandatory use of the in-house pharmacy, and occasional difficulties locating patient records.
Google rating: 4.8 out of 5 from 461 reviews (90% five-star).
Reviews on this page: 461 Google reviews (306 with written comments, 28 with photos).
Owner responses: the business replied to 51% of reviews.
Most recent review: November 9, 2026.
Service: Veterinarian serving Madison, Wisconsin.
Data from Google, last updated November 10, 2026.
Star ratings
461 Google reviews we collected
4.8of 5
5 stars41390%
4 stars276%
3 stars20%
2 stars41%
1 star153%
Praise vs complaints
Phrases our text analysis found in 306 written reviews
95%praise
Praise36395%
Complaints185%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude19150%
Price & value4311%
Would recommend4111%
Speed & response359%
Quality & results308%
Honesty & trust216%
Communication205%
What customers talk about
We read 306 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I truly appreciate their Efforts and they were so so so nice And Dexter loved them”
“She wouldn't listen, wouldn't hear me out, and rude with a smile turned me away.”
“My regular visits are always prompt, fair, and informative.”
“Left because of snide, judgy comments and getting too expensive”
“Northside is efficient and expert and friendly, I would recommend to everyone to go visit.”
“Please, please avoid this place if you want the best care for your pets.”
“…loped an issue with his mouth and after I requested an appt for the next day, they called me within a couple minutes and fit him in the same afternoon…”
“We also talked about adding something to her diet to help retard the slow but obvious growth of tarter on her teeth, something that starts with "Hills.”
“Wright did an excellent job on my cats dental and Dr.”
“They force you to use this terrible app.”
“The staff is consistently kind, attentive, and genuinely compassionate toward both animals and their owners.”
“Brook was very gentle with my cat Buddy and explained things and made suggestions that I appreciated.”
People customers mention
Ali10 reviews
Olsen7 reviews
Vet6 reviews
Sarah6 reviews
Brooks6 reviews
Vets3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I was on the road. I’ve never been there before and they Somehow fit my dog in their schedule and it was perfect. I truly appreciate their Efforts and they were so so so nice And Dexter loved them
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 21 hours ago
Thank you for sharing! We're happy that we could fit Dexter in and so glad he had a good experience!
Jessica E BauerLocal Guide · 47 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
In the process of looking for a new vet and based on reviews, decided to give Northside Animal Hospital a try. My 11-year-old cat developed an issue with his mouth and after I requested an appt for the next day, they called me within a couple minutes and fit him in the same afternoon. They were very gentle and caring with Jiji and while he didn't think the whole experience was pleasant, I did. The ability to schedule online and email records was great. He ended up needing dental surgery, and while the entire cost was an eyebrow-raising amount, I am happy with how quickly they were able to see Jiji, figure out the issue, and had a solution all within a week.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · an hour ago
Thank you for sharing your positive experience with us. We're glad to hear that our team was able to accommodate Jiji promptly and provide the care he needed!
Jill Schuch4 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
All the doctors are amazing and knowledgeable. Dr. Ali found a disease in my cat that I never thought would enter my household. Dr Olsen is very kind and found a heart murmur that wasnt previously diagnosed, Dr. Wright did an excellent job on my cats dental and Dr. Bz is a wealth of knowledge.
Price assessment: Reasonable price
Response from the owner · 11 months ago
Thank you for sharing your positive experience with our team. We're thrilled to hear that our doctors were able to provide exceptional care for your cat. Your feedback is greatly appreciated and will be shared with Dr. Ali, Dr. Olsen, Dr. Wright, and Dr. Bz. We look forward to continuing to serve you and your pet with the highest level of care.
Jess G.Local Guide · 37 reviewsiTotal number of Google reviews Jess has written across all businesses on Google Maps, not just this one.
Our vet Dr. Abby Ben-Vikri was awesome and we would recommend her. She provided many options for our allergy dog that wasn’t responding to previous treatment. Wait time was good. Staff were friendly and the place was clean.
However, the unreasonable cost of vet an exam at $92, made me think this was corporate and sure enough they are.
We understand costs are going up but our last vet in a same sized city was $70/exam. Vet prices have increased by 40% in the US, which is unacceptably higher than avg inflation. Corporations’ inflated vet costs are pricing people out of pet ownership and some of this leads to more crowded shelters.
We will keep looking around for no corporate vet practices.
Price assessment: Overpriced
Response from the owner · 4 weeks ago
Thank you for sharing your feedback. We're happy to hear that Dr. Abby Ben-Vikri and our staff provided a positive experience for you and your pet. We understand your concerns about pricing and the impact it has on pet ownership. Our goal is to provide quality care while balancing costs, and we appreciate your perspective!
Christine Beck7 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
