Google reviewers rate Northside Appliance Services 4.9 out of 5 based on 583 reviews, with the owner replying to one percent of them. Customers frequently praise the service for punctuality, clear communication, and fair pricing when repairing washers, dryers, and refrigerators. However, low-star reviews highlight a recurring criticism regarding unresponsiveness after initial contact, instances of property damage during repairs, and complaints about high diagnostic fees that do not always lead to successful fixes.
Google rating: 4.9 out of 5 from 583 reviews (96% five-star).
Reviews on this page: 583 Google reviews (412 with written comments, 1 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 19, 2026.
Service: Dishwasher Repair Service serving Chicago, Illinois.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
583 reviews on Google
5★559
4★13
3★0
2★2
1★9
Reviews from Google, shown as published (original wording, unedited).
CC
Charles ChoiLocal Guide · 8 reviews
★★★★★
I found Paul through an AI search, and I’m very glad I did. From the start, he was friendly, knowledgeable, and refreshingly straightforward. He communicated clearly, offered honest advice, and delivered exactly what he promised, with no hidden costs or surprises.
The work was completed efficiently, professionally, and on schedule. It’s rare to find someone who combines expertise, integrity, and excellent service so well. I’d highly recommend Paul to anyone looking for quality work and someone they can truly trust.
Paul was completely unprofessional, late on several occasions, and broke our washing machine. He has since ignored 3 texts, an email and a phone call. He is not only unprofessional, he is a borderline crook and cost us over $1,000 to replace our washing machine.
Price assessment: Overpriced
Price: $250–300
Services: Dryer repair
Repair wait time: 1–2 hr
Response from the owner · a month ago
First of all nobody broke your washing machine. Second of all moving a washing machine does not cause it's a break we have done it over a thousand times third of all had wrong parts on it and missing parts so whoever gave you those machines would be the crook. Everything about you people was a big lie as soon as I walked in. I have the resources and competence make sure you let your wife know this to figure out when someone's trying to hustle me. Go back to whoever gave you those machines because they were not working and we're not able to work because they have wrong parts and missing parts. Unfortunate you got taken advantage of and it's cute that you try to blame me however any idiot technician we'll know when a customer is lying those machines were not in working order before I took it apart it is virtually impossible you can say they were working or it was working and I can prove it was not working. So take your used machines back to wherever you bought it or whoever gave it to you and get your money back because it is virtually impossible for that washing machine to have been working no matter what you say
I cannot recommend Paul or Northside Appliance Services. What started as a routine dryer cleaning turned into an incredibly frustrating and expensive experience due to his apparent lack of professionalism and basic troubleshooting ability.
We hired Paul specifically to clean our dryer and replace the dryer vent hose. To do so, he had to pull my stacked washer and dryer away from the wall. Before he arrived, the washing machine was working perfectly. Immediately after he completed his work and pushed the units back, my washer stopped functioning properly and began sending water onto the floor instead of the machine.
When brought to his attention, he claimed he didn't know what happened or what could be causing the problem. He came back the following morning to look at the washer, but rather than diagnosing and resolving the issue, he was completely at a loss.
To make the situation worse, he took the washer apart and left my home without identifying the problem, without fixing it, and without putting the washing machine back together.
His suggestion was that I could order a part that might fix the issue, but he wasn't sure that would be a solution.
This is not the level of competence or professionalism I would expect from someone charging for appliance services. A technician should know their limitations, and take responsibility for their work (or lack thereof).
I hired him for a functioning dryer cleaning and was left with a broken washing machine, a machine in pieces, and the cost of hiring someone else to fix his mess. At no point did he take responsibility for resolving the damage that occurred while servicing my dryer.
Save yourself the headache and hire someone who knows what they're doing.
Paul has been able to repair several appliances at my property. He is clear with his diagnostic approach and estimates for repair. I appreciate being able to deal with a local professional rather than a faceless entity
Paul knew what he was doing and honest about the repair needed, which would be close to the cost , if not exceed, the cost of a new one.
Thanks again Paul.
