Google reviewers rate NorthStar Moving Company 5 out of 5 stars based on 905 reviews, with the owner replying to 63 percent of them. Customers frequently describe the team as punctual, efficient, and careful with belongings, while also noting transparent pricing and clear communication during local and long-distance moves. However, some lower-rated reviews cite instances where final costs exceeded initial estimates, furniture was damaged, or staff failed to return calls regarding lost items.
Google rating: 5.0 out of 5 from 905 reviews (98% five-star).
Reviews on this page: 904 Google reviews (834 with written comments, 13 with photos).
Owner responses: the business replied to 63% of reviews.
Most recent review: October 28, 2026.
Service: Mover serving Los Angeles, California.
Data from Google, last updated November 2, 2026.
Star ratings
904 Google reviews we collected
5.0of 5
5 stars88398%
4 stars101%
3 stars40%
2 stars10%
1 star61%
Praise vs complaints
Phrases our text analysis found in 834 written reviews
98%praise
Praise1,75698%
Complaints322%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude50828%
Speed & response50528%
Would recommend31618%
Quality & results25914%
Price & value845%
Communication744%
Honesty & trust422%
What customers talk about
We read 834 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone, from the administrative office to the teams handling the move, was kind, professional, trustworthy, and a pleasure to work with.”
“Manny, Willy, and Alfonso were quick, efficient, careful, and easy to work with.”
“Five stars doesn’t feel like enough for NorthStar Moving!”
“So I highly recommend getting additional insurance on EVERYTHING so this does not happen to you.”
“…yone planning a move—especially one requiring extra coordination and attention to detail.…”
“I am not in the habit of posting negative reviews but feel it is important to share my experience since things did not work out well at all for us.”
“…lowed through made an enormous difference—and their pricing was very reasonable for the level of service provided.…”
“…e days lol good for folks who don't care about moving costs and have very expensive things…”
“They stayed on top of the details, communicated clearly, and graciously amended plans as our needs evolved.”
“I would absolutely recommend NorthStar Moving Company to anyone looking for a reliable and professional moving team!”
People customers mention
Movers32 reviews
Santos29 reviews
Jimmy19 reviews
Jonathan17 reviews
Jorge16 reviews
Brandon15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I was very fortunate to have the NorthStar moving team of Jesus, Christian and Kevin. They were so diligent, careful with all our furniture and belongings, and extremely organized. I cannot recommend them highly enough!
Price assessment: Reasonable price
Price: $1,500–2,000
Services: Senior moving
Response from the owner · 4 days ago
Hi Dan! Thank you for trusting us with your move and for taking a moment to share such kind words afterward. We really appreciate it, and we hope you’re enjoying this new chapter!
J
Jared HarrisonLocal Guide · 15 reviewsiTotal number of Google reviews Jared has written across all businesses on Google Maps, not just this one.
Five stars doesn’t feel like enough for NorthStar Moving! I coordinated a complicated move for an ultra high net worth client from the Bay Area to Los Angeles, including a month of storage between homes, changing plans, and coordination with property managers at both locations. NorthStar handled it all spectacularly.
Their customer service and follow-through were exceptional. They stayed on top of the details, communicated clearly, and graciously amended plans as our needs evolved. With so many moving parts, having a team that consistently followed through made an enormous difference—and their pricing was very reasonable for the level of service provided.
What really stood out was the people. Everyone, from the administrative office to the teams handling the move, was kind, professional, trustworthy, and a pleasure to work with. I felt confident entrusting them with my client’s belongings and relying on them throughout the process. Lotem especially may have a degree in psychology the way she supported my emotions during a high-stress time period.
NorthStar made a demanding move feel manageable. I’m so grateful for their care, flexibility, and hard work, and I would enthusiastically recommend them to anyone planning a move—especially one requiring extra coordination and attention to detail. Absolutely outstanding!
Thanks so much, Jared! This was such a meaningful review to read. Coordinating a move like this means carrying not only the logistics, but also the responsibility of making sure your client feels completely taken care of. We’re grateful you trusted us to be part of that with you. The thought and detail you put into sharing your experience truly means a lot, and your opening line definitely earned a permanent spot in our favorite reviews. Thank you for letting us be part of such an important transition.
N
Nicholas DevineLocal Guide · 19 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Best movers in Southern California! Daniel - the lead foreman was phenomenal and highly communicative. Highly recommend.
Price assessment: Great price
Services: Local moving, Moving-related packing
Response from the owner · 3 weeks ago
Thanks, Tyler! We really appreciate the recommendation and are so glad your move left such a great impression. Thanks for taking the time to share your experience with us!
B
Beth SmithLocal Guide · 106 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Great communication throughout. High quality service. Transparent pricing. I would absolutely use NorthStar again! Thank you for making my move as easy as possible
Response from the owner · a month ago
Hi Beth! Thank you so much for sharing this. Moving already comes with enough to think about, so we’re happy the process felt straightforward and easy for you from beginning to end. We really appreciate your kind words and hope you’re enjoying your new space!
K
Kevin Ratterman3 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
I always use NorthStar. Extremely professional quick and careful. And great rates.
Response from the owner · a month ago
Hi Kevin! It always makes us smile to see your name come up again. Thank you for continuing to count on us. We really appreciate your support and your kind words!
A
Ari Feuer2 reviewsiTotal number of Google reviews Ari has written across all businesses on Google Maps, not just this one.
Manny, Willy, and Alfonso were quick, efficient, careful, and easy to work with. I had a happy move, which is a first!
Services: Business & corporate-related moving
Response from the owner · a month ago
Thanks, Ari! We loved reading this, especially knowing the day turned out to be such a positive surprise. A move that leaves you smiling is always a good one in our book. Thank you for sharing your experience!
A
Aimee Wells1 reviewiTotal number of Google reviews Aimee has written across all businesses on Google Maps, not just this one.
★★★★★
NorthStar Moving Company was fantastic from start to finish! Jesus and the entire team were amazing. They were incredibly thorough, careful, and professional with everything they handled.
They took great care with all of our belongings and were efficient, friendly, and professional throughout the entire move. I would absolutely recommend NorthStar Moving Company to anyone looking for a reliable and professional moving team!
Response from the owner · a month ago
Hi Aimee! Thank you so much for taking the time to share your experience with us. We’re so happy to know you enjoyed your move, and your kind words truly mean a lot to us! Wishing you lots of happiness in your new space!
C
calvin chiang1 reviewiTotal number of Google reviews calvin has written across all businesses on Google Maps, not just this one.
Amazing and efficient move , we’ve used this company twice and both have been a great experience
Price assessment: Reasonable price
Price: $2,500–3,000
Services: Moving-related packing
Response from the owner · a month ago
Hi Calvin! Thank you so much for coming back to us for another move. We’re so happy to know both experiences have been great ones. We really appreciate your kind words!
H
Herb Frankfurt6 reviewsiTotal number of Google reviews Herb has written across all businesses on Google Maps, not just this one.
